Houston Admiral

Outdoor unit was not coming on, I was worried that I was going to have to replace it. Admiral replaced a part for $ 329 nd got my unit working, thanks Chris.

Towards the end of July 2015, my air conditioning unit wasn’t properly cooling my house. So, I contacted Admiral to send a technician out to troubleshoot the problem. I must point out, that I had no choice in using Admiral, due to the lifetime warranty stating if I used any other provider, the warranty would be void. Once their representative came to the house and looked at my AC, he stated that the coil would need to be replaced. However, since I had the lifetime warranty, and all parts were «covered» and I only had to pay for labor. He then proceeded to tell me that the labor would cost $ 1688.00. I paid the fee, but after he left I did some research and contacted a few other HVAC providers as well as did a market analysis of the pricing within this industry. Admiral was clearly overpriced compared to EVERYONE I spoke with; in reference to the service I was going to need.
So a few days later, their technicians came to the house and installed the coil, which took about 2.5 hours. So I essentially paid this company an estimation of $ 800 an hour, for labor, since my parts were «covered». Later on, that evening, I realized the same issue was still occurring, so I contacted the company and spoke with the manager on duty. He said he was dispatching someone to my house to look at the problem. The same individual who initially came to the house, was the one they dispatched a second time. When he arrived, and looked over the AC unit, he told my wife that maybe we needed a new thermostat as well. When my wife responded, «well why wasn’t that included in the initial diagnosis?» he was at a loss for words. He then told my wife (and my mother who happened to be at the house), that we should use «common sense, since we are experiencing high temperatures this summer». My wife replied «we not only live in Texas, but Houston Texas — where it is always hot during the summer».
So, two days later I was contacted by the Manager, who told me that they were coming out to replace the same part again, b/​c they didn’t want to ’cause me anymore grief”, in relation to this matter. I was somewhat perplexed that they would have to come out and replace a brand new part, days later — but I just wanted the AC issue resolved. That Saturday, two more technicians came to the house to install the part a second time. During the installation, I spoke with one of them and asked, «Why would you have to replace a brand new part». He then looked at me and said, «Dude, we put in the wrong part». I was upset, but not surprised, since I already had the gut feeling I was dealing with a deceitful company. So over the course of 1.5 weeks, my initial reason for contacting Admiral wasn’t rectified. The company representative who came to my house, was not only technically incompetent, but then tried to cover up his incompetence, by attempting to sell more products to my wife and mother, and then insulting them when they questioned his motives.
That Saturday I called Admiral to explain my frustration in this matter. I explained that Admiral had employees who were deceitful, rude, and highly incompetent and how their «Lifetime Warranty on parts», was a complete joke and only allows them to monopolize their customers. The individual I spoke with (who I later found out, was the owner, he just chose to keep that little tidbit from me) stated that everything was going to be corrected. I initially explained that I wanted half of my money back. However, after taking other variables under advisement from individuals within the HVAC industry, I was told I should ask for a full refund, due to Admiral’s lack of professionalism, efficiency, effectiveness to address the problem they were hired for, and deceitful business practices.
I will also be contacting the manufacturer of the AC unit; Goodman, to address these concerns with them. Admiral’s owner personally told me that they needed the manufacturers permission to add this «Lifetime warranty on parts». So, I would like to know why Goodman is allowing an HVAC services company to dictate that customers can only use them, and no other service provider. It monopolizes Admiral’s market share and puts an unfair burden on the consumer.

I had the misfortune of getting this AC company to come and check my 3 AC units with their so called promotion! — I just happened to have my 5 ton unit not cooling— so I told the Admiral Houston company (they are a division of Rosehill LLC) to come the next day and do their thing– and also fix my 5 Ton that has served me so well for almost 20 years. IT was a big scam — they got me for the inspection (99.00 promotion) and a capacitor (that was not bad) for $ 329.00+ tax when Grainger sells the exact one for $ 31.50 all day long. They also ran my non working unit full tilt for an hour until the compressor was so hot— that maybe it would be burned up (grounded) by the time they got around to checking it. Once the original $ 99.00 promotion went to a 600+ dollar bill that brought to me– and also them telling me the 5 ton was gone and MUST be replaced for almost 10K —- I sent them on their way and then called another AC/​HVAC or a second opinion. ***************** The other good rated BBB company and good Unilocal reviews company was very courteous and promptly sent a tech the next day to check out the 5 ton unit. The compressor was not bad, the capacitor did not need to be replaced —– it was just a burned wire going to the compressor inside the little box on the side of the compressor. They showed me how easy that was to determine that by just checking the wires at the panel. The other company’s tech gave me a very good education on how the system worked — the age — the options — and my future. ******* I would advise you not to do any business with this company — they are the worst on the BBB, don’t even respond to the complains anymore since they have so many — their code of ethics is very questionable indeed and I highly suggest you check out this video and beware of these kind of repairmen.

This company… admiral air conditioning came out to do a routine maintenance check on our a/​c unit at our house. Long story short it was working fine before they touched it and now it’s broken. Don’t ever use this company. Horrible service and customer service skills. If you don’t believe me from my experience check the BBB. They are lucky I gave them one star.