Best Buy

Very disappointed with their customer service. I recently bought a video game not being aware that their return policy is that it can’t be returned if it has been opened. I understand this policy if you hold onto the game for a number of weeks or even months but I went in to return it the next day. The entire reason I bought it was so that myself and a few buddies could play at the same time and were disappointed to find out that the split screen feature had been discontinued. The game essentially is useless at this point. After going in to the store they told me I was out of luck. I then called the Best Buy customer service line that told me to go back and talk to a manager and that they may be able to override this and at least allow me to select another game. I did this and was given the same line that I was out of luck and there was nothing I could do. I will no longer shop at this Best Buy location or any store for that matter.

Some of the worst customer service i have ever countered. I went in to look at buying some subs for my truck and i went to get a price but just to get a price i had to find some one. Once i found a guy he really didnt care since i wasnt buying. He just gave me a guess of how much it would be which doesnt really help. I just went and tried again and had to hunt some one down yet again. The he said he would let the guy know and i stood there for 20 min with no one in sight. I walked out after that. Worst best buy ever

So I just came by here to try the Jurassic World VR experience at the Samsung booth. They didn’t actually have the set up… in fact, they didn’t even have the Jurassic World maps. There is a Best buy just north of here and one just south of here… both seem better.

They redeemed themselves by getting new MCSA workers to answer the phone extremely promptly for my orders, and the new person was extremely attentive and paitent when I exchanged and MP3 towards one with higher capacity, wait time is now ten times quicker. Great improvement.

I came in to purchase a GoPro and I literally stood in front of them for 15 minutes or so. Despite of how many associates saw me, no one offered to help. Than when I was ready to get it it took me a while to find someone to help me. Everyone seemed to busy carrying conversations. I went up to the customer service booth to have someone paged for me. When I was actually able to get the girls attention behind the counter she paged the sales person over. The sales person did not smile or said hi she just asked me what can she get for me. So I told her, She got it and started to walk to the register. Didn’t even offer if I was interested in add ons. Coming from sales myself this is seriously lack of training and motivation. So anyways we get to the counter and she has the nerve to put in her sales rep code for the sale. I look at her and tell her to take it off, She was no help to me so she doesn’t deserve credit. She got an attitude with me about it telling me how they don’t get commission. But I do know they get bonuses. Anyways, Is the worst customer service I have ever received from best buy. And by the looks of it I’m not the only one that’s experienced this. I will be making a longer drive next time to the competitor if I have to.

We purchased a refrigerator February 7 and it still hasn’t been delivered. They canceled the delivery once now they rescheduled and no one has called to say it is coming when I called the store I was told the appliance rep is busy (I’m sure selling more appliances that won’t be delivered and she will call me back. The girl relaying the message could care less and doesn’t care enough to k ow if it’s morning or afternoon she said good afternoon and its 10:00 am. All I want is my new frig wish I could charge them a fee like they do people who don’t pay on time

Best buy is not only a poorly run company but also this is a poorly run store. 30 min to test my tv that I bought 2 and half weeks ago? Trust me I wouldn’t have hauled it down to the store first thing on a Saturday morning. Also best buy changed there return policy to 15 days apparently instead of 30. Just another typical best buy mistake. Just go to a differently best buy if possible. Or just stay away from best buy all together.

Best Buy /​Geek Squad,
The worst service I have ever had. Your tech (As you call them, not really a tech) came out on the 5^th of Jan did not have the tools he needed lied to the agent and told him he has not be issued a Samsung factory remote, and then told me he left it at the last call he was on. he then call in to a geek squad agent the agent told him my TV needed a firmware update, the tech then proceeded to turn the DC voltage up on two areas of my TV and I stopped him due to what the agent told him to do. The tech then told me he would reschedule two weeks passed no call or email from the geek squad. The tech left my home with my TV disassembled. I finally call the customer service to find out what was going on, after one and a half hours on hold and the tech never rescheduled??? So I rescheduled for yesterday the 21^st between 12−4PM and no one ever showed up. so again I called to ask for a manager got put on hold again waited for 45 mins and then hung up the phone. You charge me for a service call, did nothing but take my TV apart and leave it. I have taken off work twice now I make good money per hour you have cost me almost 500.00 in pay and the 90.00 in service cost. I want my money back! I am going to go to every social media I can and channel 13 news and I am going to keep going until I am compensated for my time and refunded my service call back. I have always shopped at Best Buy and bought several TVs and other electronics from them. Never again!!! Piss pour service…

My post is specifically about the Geek Squad for this location. I’m afraid there isn’t much I can say that’s positive. They have been contracted to install two televisions for us. So far we have had one no show and two subsequently rescheduled appointments. Given that best buy are charging us $ 149 per TV (a total of almost $ 300), this is nothing short of disgraceful service. The geek squad fob you off with excuses such as «this affiliate isn’t going to be used in the future» an «we are as frustrated as you are». This is a complete failure to take any ownership for the service bring offered. My advice, don’t buy anything from Best Buy (Best…what a misnomer!!!) and certainly don’t buy services from the Geek Squad. A complacent, disorganized, disfunctional business that does not deserve your money. Sooner rather than later this under performing organization will cease to exist.
UPDATE: They finally arrived. Couldn’t find the studs behind the sheet rock above the fire place so we had to locate the TV on another wall. It took them 2 ½ hrs to mount 2 TVs. Untrained and incompetent. WHAT A RIP OFF.

This Best Buy is sooooo frustrating! Despite having many sales associates roaming the building, there never seems to be anyone available to help you. Also, when you do manage to flag someone down, they aren’t very helpful. I don’t like the new remodel of the place. I think the layout before was a little more shopper friendly. The bathrooms are also always disgusting.
The only positive thing is their warranty program. We have had several items replaced so the warranty is worth the cost. However, their repair system is ridiculous! The repairmen don’t keep inventory on hand so when you call in they attempt to diagnose your problem over the phone and send you the parts they «think» you will need. Well two visits later, and about 10 parts shipped to us, they still can’t fix the problem with our fridge. So we are getting a replacement fridge. Now if we can just find someone in the store to help us!

Well, beat me with a wet noodle. I actually went back to this store after giving it a 1-​star review a while ago (and never having returned), but they were competitive with their price on an item that I wanted to purchase and hubs and I had a gift card to redeem, so I bit my tongue and went in.
Well, well, Best Buy. You got one more star since my previous review. You’ve trimmed down the size of your store; the part that was chopped off that was about one-​third of your space is now a Mattress Firm to the east of you. You seem to have organized your merchandise slightly (and let me emphasize the slightly part) better. Your selection of items is hit or miss, in my book, as I perceive you as a trendy establishment: you’re not looking to appeal to the general public, per se, but rather to either the geek end or the technologically challenged. And, woe is me, your sales staff continues to need some serious training.
I knew what I needed when I walked in here — model number and all. I’d done my research, but I always look for a second opinion. You know how that is. For some quizzical reason I sense that employees who work in this industry may perhaps know more than I do (a totally false assumption, I assure you). In any case, I couldn’t locate the item, for the shelves weren’t really labeled distinctly enough for me to discern what was what — it was all a sea of blue and gold as I walked through the computer section. Finally, I flagged down an associate who showed me that «Ah, ha!» here they are tucked on this side shelf all together.
As he escorts me there, he quickly lets me know: «If you need any help, let me know.» Oh, joy, I think! I may actually pick this dude’s brain. Scan the shelf for less than a minute and then I look up for him and POOF! I’m all alone. All alone. Hubs has gone to play with the tablets and I’m stranded. Neck craning around, I start looking for Mr. Help-​Me-​Out, and the guy has literally disappeared. Pfft. So much for picking what brain he may have had.
Located the item I had researched; cajoled hubs away from the tablets (the iPad Air was enthralling him) and headed to the checkout. Checkout was quick, so I do have to give Best Buy kudos for that.
Odd thing, though, as we’re checking out: I notice pictures and names of their employees on the wall behind the cashier; each of them labeled «Best Buy Associate Since XX» listing their beginning employment date. There wasn’t an employee listed that I saw that didn’t have a starting date before 2011. Puzzling? Actually, for me it was troubling. I’ve worked in retail and I shop enough to know that you don’t run a successful operation by turning over your staff every 2 to 3 years.
Perhaps this is why Mr. Help-​Me-​Out from the sales floor did a disappearing act? Oh, Best Buy, you really haven’t changed, have you? Sly foxes!

I’ve been a customer here for several years. They have remodeled and downsized the store and I like it less. I’ve bought everything here from big screens and components to phones to kitchen appliances… big stuff and small stuff. I usually have an ok experience here if I can find what I want.
Recently, I needed something to hold my android in the car while using «maps». Bought a windshield sticky thing and a mat to stick it on, if needed. I figured if I didn”t need the mat, I could just bring it back.
At checkout, the girl at the register was very friendly and I told my son as we were leaving that it is something special these days when an employee at a store like this goes out of her way to be nice and helpful, rather than sullen and just moving the people along.
I didn’t need the mat, so I took it back. I though it may be an easy thing, middle of the afternoon, just walk up to customer service and get a credit on my credit card. Instead, I had to stand in line with the dead laptop people, the geek squad people, the people who needed to «contact the supplier» to get what they needed and the people who needed to «check with the manager». It was disheartening that the store couldn’t have a station for people who simply wanted to return a $ 25 item for credit.
When I finally got a turn, I was required to produce my drivers license so the clerk could record my license # on the return. I asked him why and he just said it was store policy but could not give any other better reason.
WTH is with that, Spring Best Buy? Why do you need a drivers license number to credit the account on which the purchase was made of a $ 25 cell phone mounting device? Huh? At least, brief your people of the reason for silly policies like that because they will get asked why. The clerk apologized because he could not give a good reason… he «felt bad about it».

I have been loyal to Best Buy for many many years as I really liked their customer service and layout. I would spend around 30 minutes each time I went there checking out the TVs and surround sound systems. I was sure that whenever I’d be ready to buy my TV system, I would go straight here and get advice from one of there knowledgeable employees.
Sadly that is no longer the case. The remodeled the store in a ridiculously shopper unfriendly. I can’t stand being there. Everything just looks really plain and there’s very few employees in the areas to help the customers. It now seems that the employees don’t have time to help the customers and are rushing when asked questions. In the past, when I asked them to look up something such as competitors prices or inventory at different stores, they gladly did it without hesitation. Unfortunately that’s no longer the case. I really hope BB turns things around because I really don’t want to be buying my electronics at Wal-​Mart. :(

At Best Buy to activate a phone that I had purchased for my better half last month.
Nick was great. If you need anything in cellular, he’s the guy to see.
He was knowledgeable and efficient. I’ve purchased and activated many phones, and it doesn’t get any smoother than this particular visit!

I stopped by this Best Buy looking for a wall mount for my flat screen. I was not very impressed with their selection and damn sure not impressed with the prices. The cheapest one that I could find that said it would fit my size television was $ 70 I believe.
I get it home, open up the box and guess what? It does not fit. Even though it says on the box it fits up to TV’s a little bigger than mine. I even asked the guy at Best Buy if if would work and he said that it would. I ended up returning it the next day and getting credit. They did have one that I believe would have worked, but it was $ 200.00
Who the hell is going to pay that much for a couple of brackets to screw to the wall? Not me for sure.
The staff was friendly as always but their choices and pricing for what I was looking for was sorely lacking. I will return because they usually have what I am needing. I hope next time there are more options for what I am purchasing.

In & out!

I bought two. Laptops, 2 blue ray players and a 47″ Samsung LED Flat screen tv. Went back today to buy another and the manager and customer service was horrible. The sold me the Tv from the greens point location to get the sale only to drive down and they never had it! Manager Greg lied to me. They were more worried about the silly contest than lying to a great customer after going to greenspoint their manager was excellent, compassionate and willing to make it right! Spring store has lost all my business!