Jamacha Point Self Storage

This storage facility was great. Raylene the manager was very helpful and pleasant. Guys up front were great to. Courteous, professional & laid back. Checkout was quick too.
Thanks for the assistance.
AL

Fantastic facility, especially the true professionals that run the day-​to-​day operations! Very responsive to your needs and concerns. Takes the extra mile to ensure one understands requirements and responsibilities of staff and customers! There is a facility within 4 miles of my location, but willing to travel additional 9 miles. Hats off to Tony, exceptional customer service and professionalism!

Wow! Okay so I have been through a whirlwind of chaos moving across the country among other things and these people made my life so easy! They are so professional, friendly, understanding and accomodating! The grounds are clean, orderly and secure.
This is the best place to store and I highly recommend it!!!
Thank you so much for a wonderful experience and for your patient understanding… unheard of quality in this world!
Thanks again,
Katheryn

Friendly and professional, I love this place and Vidal H. was super helpful. ¹⁰⁄₁₀ recommend!

Friendly staff. Professional and attentive front desk personnel. I would highly recommend this storage facility to anyone looking for quality services at a very affordable price. I left my goods in storage for 2 years and it came out just the way it came in.

This place has the greatest customer service. When the charity I volunteer for started to search for a new facility to store our stuff, we stumbled upon this place. After talking to Vidal and telling him what we were looking for he went to work extra hard to make sure we were taken care of and he left no question unanswered. This place is clean and the staff is on point. I highly recommend them.

I recommend this place for Storage the employees are very professional and very courteous and Helpful. In the entire time I had my storage I never had to worry of anything being stolen. I have Friends that have had their belongings stolen from other storage places but never here. If I ever need to store anything again I would come here again. Thank you for always keeping the place clean and keeping everything safe.

I would give it ten stars if I could! The facility was always clean and well maintained as it was also easily accessible. The costumer service was amazing! I’m not going to lie, there were tears on the way out.

Storage was easily accessible. Property is well maintained with security always on site. Steve and Rayline as well as all other staff have always been pleasant and courteous. I stored here for over a year and never had a single problem. I recommend that you us them for your storage needs!

I had no idea what I was doing when I first inquired about renting a space. I thought it would be a lot of paper work and I definitely did not think that I’d be able to get a storage space that same day. The rental process was so easy and so quick.
The staff here is WONDERFUL! They are extremely helpful and friendly. They are very laid back and don’t try to pressure you into renting from them.
Besides having great prices, the facility itself is very clean and very safe. My storage unit is on the 3^rd floor. Initially, I wanted a storage unit on the first floor because I didn’t want to have to constantly bring stuff up and down. I have no problem being on the 3^rd floor because they provide carts you can just throw your stuff on and take up in an elevator. Save yourself the trouble of researching other places, you’d be lucky to be able to rent here!

Hands down the best storage facility I’ve ever used. Staff is friendly. Place is clean. Great prices. Would defiantly recommend this to friends and family!

If I could give them 6 stars I would! Nothing worse than moving out in a time crunch, I was off work at 3 o’clock and my packing didn’t finish until almost 6. I called jamacha self storage and they stayed open an extra hour just so I could move in that day!!! Steve is so very amazing and was so helpful, I wish they did apartment rentals :) lol. Let’s just say they made my terrible situation so much easier for me and that’s the kind of customer service that deserves a loyal clientele. I highly suggest this company for your storage, and don’t be afraid to ask for the specials they have… They willingly will inform you on how to get the most bang for your buck! Woooo!

This place is terrible. Their facility is nice, yes, but their customer service is horrible. I had a unit for 2 years which I paid with auto-​pay. I was never late on a payment. I moved into a bigger place so I no longer needed a unit. I gave them my 30 notice over the phone. I told them when I would have all of my stuff out to avoid paying for an extra month. At that time they unenrolled me from the autopay program without telling me. I went to get my stuff out of the unit (it took 3 days to get everything out) the first two days went smooth. The third day I went to my unit to find a pad lock on it. Apparently I was 7 days late paying my bill and they were sending my things to auction in a few days. I had not realized I was late because as far as I knew I was still signed up for auto pay. In order to get my things out I had to pay my bill right then along with a crazy amount of fees. After a long ordeal they finally removed the pad lock. I got the rest of my things out and hoped I’d never have to deal with this place again. However I was billed for an additional month. I was extremely angry. I went to the storage facility and they told me that I had never gave them notice that I was vacating the unit. I found this even more ridiculous considering the fact that at the time I paid them to unlock my unit I made it VERY clear that I was not coming back and I was emtying my unit that day. I spoke with the «manager» both times and he was extremely rude both times. He seemed as if he thought the whole thing was funny. I did not feel I should have had to pay for an additional month considering the unit was empty the entire month. He said «that’s fine you don’t have to pay it today, but I will send it to collections.»
All in all it does not matter if you are a loyal customer for two years, they will do whatever they can to get every penny possible out of you.

Amazing customer service, which means a lot when you need to feel confident storing all your belongings somewhere! Julian especially made my experience 5 stars, he was the best.
I did a LOT of research beforehand, and they came out on top for being awesomely priced, a very secure property (video surveillance, 24-​hour monitoring, coded keypad access for the big front gate, etc), good hours, and easily accessible with big freight elevators/​hallways that’ll make it easy to get your stuff to the upper inside units (thats what I chose, to save even more money with a 3^rd floor indoor unit). The above-​and-​beyond great customer service and seeing how clean everything was during a tour of the property just sealed the deal for me.
You can borrow their dollies to use when moving boxes in and out, and if you need help moving they offer use of a moving truck (FREE!), and will drive it over to come pick up your stuff. They also had a deal going for half-​off the first 2 months. With this place, it just kept getting better and better! Outstanding.
One of my favorite things was that their prices stay the same for a whole year (I read a lot of other storage units will jack up the price after only a couple months). and you aren’t sealed into a contract in case your plans change. Whenever I need self-​storage again, I’m absolutely coming back here.

My family has used this place for yeeeeeeaaaaaaaars. This place knows how to retain business by offering great customer service and great rates.
If you are looking for great storage and reasonable prices then look no further. The best part about this place is that it isn’t cramped and offers enough space to move anything in and out without having to worry about others in your way. I never needed to move the car or truck so someone can move by… I never was bothered by filth or dirty facilties (just spiders =/​)… and I have never had a negative interaction with staff over the course of about 8 years.
Great business.

I don’t believe you will find any storage facility in San Diego County that can match the quality of Jamacha Point Self Storage in Spring Valley. The «goodness» starts right at their front door. The office staff are very warm, sensitive, intelligent, helpful and highly professional. Dawn is the gal I met the first time I went there. She truly understands what being a professional means in todays’ business world.
The entire facility is kept immaculate at all times and I don’t feel I have to ever fear for what might happen to my things. It’s a great place and I recommend it highly!

STELLAR SERVICE SETS SELF-​STORAGE STANDARD
I am compelled by experience and circumstances to provide accolades to this self storage facility for its unequivocally superior service, security and helpfulness over the past two years. I moved into a large unit at Jamacha Point after vacating large storage units at a competitor’s facility in Kearny Mesa. I was persuaded to vacate large units, after many years of tenancy, by the dispassionate, unpredictable management style, high staff turnover and unwarranted rental fee increases.
When I searched the marketplace for a facility that seemed to meet my exceedingly high standards for customer service and all that is important in a self-​storage facility, I discovered Jamacha Point near my home in Spring Valley-​and what a blessing it has been!
From the outset, the manager did everything humanly possible to ensure that my needs and preferences were respected. His professionalism, respect and willingness to work with me to find the perfect storage solution were most admirable.
Over time, my experience with this business has absolutely convinced me that it is a model of what self storage facilities should be. The security, immaculate facilities, variety of storage unit sizes and configurations, personable staff members and commitment to clients and their needs are all reasons to choose this facility.
The current manager, Enrique, and his associate, Dawn, have consistently provided the most outstanding service, characterized by respect, flexibility, accessibility, graciousness, forthrightness and, above all, INTEREST. I capitalized the word «interest» because I fervently believe that it is the most important, essential component of great customer service. Indeed, great customer service cannot exist without this palpable personal and professional trait.
Dawn’s business card states that she is a «Storage Consultant.» She is, to be sure, a consultant and «then some.» She has distinguished herself over many months with an amazing, warm, direct and caring personal demeanor, and a communication style that any firm would do well to emulate. I believe that it is partly attributable to her desire to honor and respect the management style of the site’s manager, Enrique, who always puts clients first and represents them honestly to upper management whenever there is a need to escalate an issue that is important to a tenant. In addition, he respects, supports and appreciates his co-​workers.
Enrique is unquestionably a seasoned professional who is hands-​on at all times, sincere, fair and deferential. I have been associated harmoniously with literally dozens of self storage managers over the past decade, but none of these so-​called professionals has even remotely created the sense of partnership that I feel with Jamacha Point. Enrique and Dawn complement each other perfectly and go out of their way to accommodate the needs of all their tenants, without hesitation and without exception.
If you are considering a modern, convenient storage facility in San Diego’s east county, I would strongly urge you to call Jamacha Point for information and to schedule a visit. The rates are more than competitive, the service is superior and a truck will be provided to help you move into your new storage unit in this gated, well-​maintained property near the 94 freeway and Sweetwater Springs Boulevard.
Most importantly, you’ll have Enrique, Dawn and the rest of the staff to give you what you won’t get anywhere else-​impeccable manners, deferential treatment, magnificent communications from Dawn to help you with all aspects of your tenancy, and an uncommon willingness to provide you with everything you need to make the storage of personal or business belongings an uncomplicated and pleasurable experience.
Perhaps I should tell you that marketing and customer service are two of the areas in which I have expertise as a consultant. Brand differentiation is one of the most daunting challenges a business can face today, in any industry. Jamacha Point has succeeded admirably in its efforts to prove that its standing in the self storage business is unassailable.
Jamacha Point is only one of several facilities in San Diego County operated by the parent company, but it exemplifies the core values and professional ethics of a firm that is clearly providing exceptional value and an unyielding commitment to its employees and clients. You’ll notice that I avoid the word «customer,» intentionally, because clients alone are loyal to businesses which have earned their respect and support. Clients provide referrals, just as I hope to refer every reader of this review to Jamacha Point.
For unrivaled service and superior facilities, Jamacha Point Self Storage stands alone. If I were permitted in this review to post a phone number, I would invite you to call me so that I could meet you at the facility and personally introduce you to the wonderful people whom I hold in high esteem at this business.