Webgistix

I have been working for a company since November 2014 who uses the Webgistix of Sparks, NV and I can tell you first hand that their service is pretty terrible. Multiple times they have mixed up orders (our customers receiving products from another company instead of the expensive merchandise they ordered from us)… Also multiple times I have found that for various items we are out-​of-​stock on, we will suddenly have an available quantity showing; when I ask them to check & confirm, they say «our mistake, we will return it back to zero.»
The GOOD things about Webgistix:
–they do get back to use fairly quickly when we email them about the many issues we’ve experienced
–they do allow us to send them our own packing slips & shipping labels for orders when needed
–they do typically get the shipments out within a day or two (usually 1 day)
The BAD things about Webgistix:
–they have messed up DRASTICALLY SO MANY TIMES. I’ll elaborate
–they’ve sent other companies’ products to our customers multiple times
–our inventory levels mysteriously fluctuate; because our e-​commerce sites are linked to Webgistix (listings automatically deactivate when we’re out of stock, and re-​activate when we have stock), this has resulted in customers ordering products we don’t have in stock
–they are clearly extremely unorganized
–shipping weight for the SAME EXACT product has varied between 2 to 4.5 lbs per package… I understand slight variations, but over 2 lbs variation for a small product that only weighs 1.3 lbs!!!
–their staff will openly blame one another when we are on the phone with someone trying to sort things out.
I would ABSOLUTELY NOT recommend Webgistix to any e-​commerce company. Ever.