UPS Customer Center

Horrible service. Overnight package was not delivered, and tracking was impossible.
On tracking info was stated we will be called, no one called.
Each operator said different story. One, the package was damage and never left Reno location, next operator said is in sfo headquarters, I asked for delivery even the damage package, they refused and told me it will take 2 weeks for, release.
I had to go out of country for 2 weeks. When I return went back to ups store Reno to find out what’s going on. I got answer «it’s in San Francisco «. Where? She had no idea. Called operator, again…
Still I have no package, no one bother with apology and returning money!

Reviews seem to be really crabby about this location, and the couple times I’ve been there the employees have been helpful and efficient. It’s inconvenient for me to get too, but I’m sure it was inconvenient for them to try to deliver something three times and have me not be at home.
The location doesn’t really seem set up to do a ton of outgoing packages, with a lack of front-​end staff and a general appearance of a warehouse as opposed to a brick-​and-​mortar shipping location. I was there to pick up a package I had missed several attempts, and was able to get in and out quickly once I got to the front of the line. There is only one guy working, though, so if you get behind the slow-​poke who has something really complicated to take care of it could take awhile.
I wish (and this applies to all package carriers), that I could sign a waiver that would let them deliver everything to me without a signature. I get that I’m getting wine delivered, but I’m pretty sure the neighborhood hooligans aren’t keeping an eye out for my delivery of cabernet.

If you have a package going through here expect it to be late. If you call for help, expect none. Screw this hub and ups!

I started an account with them to try to track packages that were incoming. Instead, I started getting hit with random $ 10-​$ 20 charges for shipping packages. I disputed the charges, and they’d be removed. Then I started getting billed for the same amounts, as removed charges. Like… someone at the store went through and decided they wanted the cash, even though it was disputed and I had never shipped anything. So, I disputed those fees, and closed the account. I then started receiving emails that I owed for shipping.
At this point, I’ll pay extra to avoid even receiving via UPS. They’ve clearly fallen on hard times, and are trying to scam money any way they can. I hope they go out of business soon, so I don’t have to constantly dispute their scum-​baggary.

This Sparks location is the main hub for incoming and out going UPS shipping in the Reno Tahoe greater area. I needed an important package shipped to my office and paid for 2^nd day air … what I got is a 4 day run around and no real info on tracking this time sensitive delivery. My package arrives in Sparks 2 days ago and then what? it ends up in Stockton the next day? WTF? you had it here! Now it’s suppose to be coming back to Sparks again! 2 days later …4 days for a 2 day delivery, and now my schedule is screwed! Lesson learned, never count on UPS during the holiday rush. Shudda went Fed Ex overnight! I’m giving 2 stars instead one 1 just because in the past UPS is usually OK, although customer service is not good at all.

They had my package at 9 AM and I called them to set up for will call so I could pick it up since signature required. Showed up and could not get package. Looked on my e-​mail there and it says ready for pick up. NOT! they did not deliver when supposed to and wouldn’t let me pick it up… so now being shipped back as I am gone. Idiots

Dec. 1^st. I ordered a package to be shipped from Santa Cruz, CA to Reno, NV. It usually takes one to two days tops. Weather wasn’t a factor. Dec. 4^th their tracking website said «We’ve Incorrectly sorted the package at our facility. This may cause at least one business day delay». In fact it will not be delivered until tomorrow Dec. 8^th. I called their customer service department and was told there was nothing they could do about getting my package to me sooner. They own an overnight shipping company — they had other options, but offered none. The first person said I could call my vendor back and request a refund for the shipping charges. Then said I could have my vendor re-​ship my order. My order is four custom made pieces of ceramics from JM CERAMICS in SANTA CRUZ, CA that took four weeks to make, not an option. After being on hold for 47 mins. The package was in Las Vegas. They could have put it in with other packages already coming to Reno, overnight. I offered to drive to the UPS Customer Service Counter in Sparks, NV the next day and pick it up — after being told they could not deliver it Saturday. Maria 770 557‑3001 said she would call Josh at the UPS Customer Service Counter in Sparks, NV. Josh told her the UPS Customer Service Counter in Sparks would be closed Saturday. They make the mistake, take no ownership of their mistake, I have to make the phone calls, wait etc. UPS is very good at offering how someone else can fix their problem. Bottom Line do not expect reasonable Customer Service from UPS. Once I receive my package I have to repackage it into two other Christmas gift packages and ship them out. I will gladly wait in line at the USPS office and will request other shippers for all my future shipping needs. Unilocal needs a zero star as a rating option — because that’s what UPS offered me, ZERO options.

Had a package shipped overnight, and UPS decided that they didn’t need to comply with their delivery guarantee — Next business day delivery by end of day. Let me back up to tell the story.
Ordered an item on Sunday and selected overnight delivery to ensure it arrived on Tuesday. Tuesday arrives and package tracking says «Departure Scan» in Sparks, NV. Call Customer Service to see if the package could be held at will call — they say yes, and arrange it. Head to UPS after work, request my package, and after looking for a few minutes, UPS responds «it’s on the trailer.» So a package that arrives by air (at 8am) for overnight delivery is left on a trailer all day? Huh? None of the dozens of UPS personnel could help unpack said container (it was shipped by air)?? A container shipped by air naturally implies that the packages are overnight or 2^nd day air, which implies expediency. Usually, if an overnight delivery package doesn’t make the large UPS truck, it gets loaded onto a smaller van for delivery to ensure the customer receives the package. You know, that entirely overrated thing that companies don’t care about anymore. Ohhh, what’s it called?!? Customer service!
And yet more wonderful customer service this morning. Called UPS customer service Tuesday night to revert the package hold to delivery — UPS agent says it’s done and will be delivered tomorrow. Awake Wednesday morning to see that nothing’s changed and the package remains at Sparks awaiting pickup. Call customer service again (third time), and speak to an agent, recounting the past 18 hours so he/​she has history. After mentioning that the service in this case is pathetic (e.g.: very bad, poor, weak, etc. — as defined by Merriam-​Webster), the agent warns that this call is being recorded. Saying that a companies treatment of a customer is pathetic is neither confrontational nor improper, and issuing a warning is callous and unnecessary. A customer honestly expressing his/​her feelings regarding treatment, and UPS takes the defensive?!? Sounds like UPS needs to train their agents to handle varying situations.
The 2^nd day air package that took a week to arrive will wait for another day.

So the ups drives are so lazy they don’t even bother to knock and say they tryed to deliver your package. Now my cheese is going bad in there where house. My dogs didn’t bark I didn’t here anything. You will be paying for this ups.

If I can leave a MINUS 5 stars I would! DO NOT ship with UPS!!! They send you emails to expect your package at noon. 3 O’clock NO package, so I call… package left Sacramento late, due to them not finding the truck in the fog!!! Then, I call AGAIN package is out for delivery… I get home, no package, so I call again… package was NEVER put on truck! Now, my situation is this I’m suppose to go out of town by 1 PM, today. Trip was planned months ago, now have to cancel trip as I will be at my destination LATE and will miss everything! So, they said package is here, come pick it up! I said send it back!!! I called the sender, DO NOT SHIP UPS!!! They said OK, as they are tired of hearing that UPS ALWAYS DROPS THE BALL AND DID NOT DELIVER ON TIME!!! UPS, YOU HAVE TOO MANY CHIEFS AND NOT ENOUGH INDIANS!!! US Mail will refund your shipping fees if they do not deliver on time!!! UPS you guys are a joke! And when I do go to pick things up, what do I find/​get? Rude employees, long wait in line as clerk is busy talking to someone about non-​UPS related affairs!!! My time is valuable, they may pay you guys by the hour but I don’t get paid to waste time!!! This is NOT the first time UPS has done things like this to me.

Been dropping off packages here for years. I can understand that this time of year can be busy, however it is completely unnecessary to be rude to customers. I will not be using UPS in the future until they can teach there employees the importance of customer service.

Unbelievable! Where do I start, I received a notice on ⁹⁄₁₅ that my new iphone would arrive on ⁹⁄₁₉ so I stayed home to be sure that I would be there when my phone arrived. At 8:00 PM that night I finally resigned myself to the fact that my expectations would not be met and that my new iphone would in fact not arrive as promised. The UPS tracking system indicated that indeed, my phone had arrived in Sparks at 5:25 AM on 9/​19, but that no additional information was available at this time. So, the next morning I called UPS Customer Service. The UPS customer service rep. informed me that UPS would not be able to help me locate my phone and that I must call Apple to initiate an investigation. You can imagine that I was thrilled by his response to my inquiry! On Monday afternoon I again checked the UPS tracking system and to my amazement learned that my phone had incorrectly been sent to Billings Montana from Sparks instead of going to North West Reno and was now sitting in Montana. On Monday evening the tracking system indicated that my phone was now scheduled to arrive at my home by 3:00 PM on Tuesday. So, again, I stayed home to be sure I would be home to accept the delivery. Ok, 3:30 PM, my phone arrived, you can do better guys!

A package left Phoenix on Aug. 5^th and didn’t get to us until Aug. 11^th; the reason? Because UPS screwed up the address; put «known business-​closed» We are a residence, not a business. They admitted it was their snafu, but when I called, they said even though they had it early Thursday morning, we’d have to come get it if we didn’t want to wait until Monday. I explained we couldn’t because my husband worked and they were over an hour away. The rude agent said «Well if you aren’t willing to pick it up…» I wanted to clobber him, because you see; the package was our doggie’s medicine for his Cushings disease… and we didn’t receive it until 9:00 p.m. on Monday night. We won’t ever trust UPS again!

So what does a person remember? Bad service. Our package was already days late due to the weather — totally forgivable and understood. Then we get an email that the package was «out for delivery» yesterday. It never came — not forgivable. Finally we used the chat line to understand where our package was last night at 7:30PM and we were told it would still be delivered during the night — a bold-​face lie!
UPS once was the competiton to the USPS. Now USPS delivery exceeds UPS. Wake up UPS, when I am given the option I will select USPS or FedEx over you.

Honesty I don’t get why all of the reviews are so horrible. I showed up typed in the destination of my package, got it weighed and was out the door in 10 mins. These guys work their butts off especially during the holidays.

I normally always get my packages from Fedex. They’re great. It’s always on time and no problems. I get a package sent to me with UPS and it’s nothing but problems. I notice that there’s a notice on my door, but I never heard a knock, and neither did my dog. I try to call UPS. That’s a trip on it’s own just trying to find a number to get through, most don’t work. I finally get through and they said they’ll hold my package after 7 pm. How convenient, I start work at 6. They also told me that I can’t send anyone else to pick up my package, it has to be me. Way to make everything difficult UPS! I would never ever ever recommend them for anything! Use Fedex!

I live five minutes from this place. I figure that I should get packages early in the route but it seems as if they wait until i’ve left for work (6:00pm) to stop by. If they do happen to come earlier they DO NOT ring the bell. Maybe they stand at the door for a few seconds then write the note, who knows. I tried calling customer service and I was told that there was nothing that could be done if no one is there to sign other than holding the package for 3 – 5 days. I cant have my husband pick my packages up because his ID hasn’t arrived yet with the new address, probably sent through UPS. I’m going to San Diego tomorrow. Apparently my package will be sent back because I can’t give up my whole day to wait for a fluke delivery.

UPS is the most pathetic company to ever exist besides the post office. DO NOT USE UPS!!!

I’ve never had much of a problem with UPS, but now that I have a requirement slightly above a minimum standard I have formed an opinion. TL;DR I missed my signed delivery within a 10 minute absence.
This is my first time needing to sign a package in person to accept it, and of course after waiting over the weekend at the facility I knew it was coming on a Monday. Well, I work Monday, and 2:00pm doesn’t work for me. I missed it. I figured that since I’m home on Tuesday I’ll sit and look out my window from 12−6pm when the notice said they’d be back. After spending most of my day downstairs, I headed to the bathroom at 2:15pm, leaving a note saying «I’m home, 2 – 4:30» (yeah right, but I tried). At 3:45 I get an email saying they missed me. I run to check my door, and sure enough, missed the 2^nd attempt? What? I check and sure enough, 2:28pm. I was gone for 10 minutes and they missed me.
I’m signed up for the UPS My Choice system, giving them all of my information, and they couldn’t call, notify, or anything. Since I have night class, I can’t get to the UPS facility, and since they’d «call me within an hour» I’ll be gone by then. You’d think they’d have the signature required packages delivered in the later afternoon, when, you know, people are there to sign for them.
I’ve never had UPS as my first choice, and this has just confirmed it. FedEx (whom I saw on my block today), USPS (Who comes here every day, though my last package was smashed), and then UPS. It seems that they have to hustle and deliver every package with speed, and that is great for stats and logistics, but poor for customer service. I suspect that my positive experience using UPS with Amazon has been because of 1. Amazon the company, and 2. Amazon distribution is 30 miles from me.
PS The UPS store I occasionally use has a friendly staff and is fairly quick.

My experiences with UPS have been mixed. The deliveries come at all different times, so don’t bother trying to plan your day around it. Also, there’s no telling what goes into the decision to leave a package or a notice of attempted delivery. You’re better off just waiting for them to attempt the first one and then requesting a hold so you can pick it up at your convenience.
If you place an item on hold for pickup, try to make it during the time the customer service lobby is open. The guy that is usually behind the counter when I go in is nice and doesn’t waste any time getting you your stuff.
If you have to do an after hours pickup, I wish you luck. You’re left to the mercy of some rent-​a-​cop in the guard shack who is apparently unaffiliated with UPS. They couldn’t care less about helping you out and generally treat you as an annoyance. Also, don’t plan on leaving anytime soon. What should take just a few minutes will end up taking about twenty and you’ll be stuck standing in a tiny little shack with a quasi-​security guard giving you the stinkeye.