AT&T

I would give this store 5 stars if I was just reviewing the main employee that helped me named Santi. But I am reviewing the store as a whole so I will give it 3 stars. I went into this store yesterday after my Samsung phone charger burnt itself and my phone And I was looking to get a refund for the damage it caused to my phone. First I was helped by the asst manager named Warren who did a very poor job and seemed to not care in the slightest about my problem first he offered me a new charger and that was all even though clearly my phone itself was damaged and needed to be exchanged. I asked for the main store manager and he went into the back to go get him and then came back out a few minutes later without the manager and still just trying to give me a new charger and be done with it though clearly I needed more assitance than that to make sure my charger didn’t burn up again and melt. During All of this one of the associates Santi was talking with me and trying to figure out how to do a refund for me since his asst manager was no help and the manager was in the back «on the phone» Santi even took the time to call at&t warranty about the problem but at this point the manager named Rob finally came out and told Santi the codes to do the refund and so he did and my problem was resolved. So thanks to Santi I left a happy customer and I hope that he gets promoted to manager at some point or finds a job that actually apperciates his outstanding effort to customer service. Santi isn’t just an at&t rep that could care less about you and your problems. He genuinely cares about you and is willing to help in anyway possible unlike most of the employees he works with.

don’t like AT&T service at all for home. Charter communications is the way to go no ugly satellites hanging on house and faster Internet and full futures on phone that you don’t have to pay extra for and more user friendly cable boxes and remotes.

Went here to clear up some confusion caused by a little mishap I had called Identity theft. The people who helped me were nothing short of awesome. If only the humans that are behind this behemoth of a company could learn just how valuable overall customer service can be.
As we unraveled the mess caused by some evil evil person in Palmdale I was pleasantly surprised not only by the friendliness of the staff but also of the way that the gentleman was able to keep me calm during such a frustrating ordeal. Lots of sympathy and acknowledgment on his part. Whoever hired that guy made a great hire!
Overall AT&T still sucks in Reno. But this store does a good job every time I go in.

I came in here to purchase a DSL router or modem… Whatever it is. I’m not tech savvy. The guy that helped me was pretty nice. I was greeted as soon as I walked in. He didn’t try and sell me on any other products which was pretty nice. The store is very open and kept clean.

Went to this store since hubby and I were in the area, and he wanted to inquire some information about our wireless service.
The assistant manager, Jamie, greeted us within a minute of us walking in, and got us on the waiting list, which was visible on a flat screen tv, so that one of her staff members could help us with our questions. Taylor approached us within less than five minutes, and answered the list of inquiry that my husband had for him, and gave us relevant information that we had not yet considered so that we could make an informed decision. He was patient, professional and helpful, especially when he stepped away to call customer support to thoroughly research the answer to a particular question. We didn’t feel rushed, though the store was fairly busy with customers.
I was pleased with our level of customer service, and I would recommend this particular store if someone told me they had questions or wanted help with their AT&T service.

I understand that I went in 5 mins before closing time but I was only buying a phone case. (I only buy accessories there because I get a discount) I understand they want to go home but I don’t understand why the manger could just ring me up instead of doing her closing stuff. This AT&T has the worst customer service. I didn’t even get a hello or the door opened when I got there. :(

Horrible customer service. Unknowledgeable staff. Neither the Manager nor the Assistant Manager were there to assist when their staff member did not know the proper information, nor would she admit her fault when she was in the wrong (and we did find out she was in the wrong upon going to and speaking to a representative at a different AT&T store). Highly recommend going to ANY other AT&T store in the Reno/​Sparks area.

I went to this store to check out wireless adapters for a laptop that use a telephone network.
Upon entrance it’s very impressive. There is little inventory cluttering up space except on the main walls of the business, providing a comfortable spacious feel. The lighting is colorful enough to be interesting, but not enough to be annoying like in Western Village or the Peppermill. And the lighting is limited.
Upon entering, you will be approached by a friendly sales rep. They always have enough, even on busy days. There is no wait which is a real plus. The sales reps have been there before which makes it unusually not awkward to deal with them. They don’t seem nervous, nor are they pushy. The sales reps are also extraordinarily well versed in the terms of available contracts for their products and can provide reasonable justifications for disagreeable elements.
In my case, I found that their wireless adapter service was expensive and I didn’t like the fee if you tried the service and didn’t like it of like $ 45 or whatever it was. I think they also charged you for any airtime you used.
AT&T is a behemoth in the industry. They know it and they treat their customers that way in my experience having them for residential phone service. The result is higher prices and less consumer friendliness than a place like T-​mobile. This store reflects that sort of dominance, but I was still mightily impressed with the nice store and quality of service that I received. If it was back a few years ago and I wanted an iPhone (HAD TO HAVE AN IPHONE) I would probably go to this store and really enjoy the experience.
I’ve been in quite a few retail wireless provider stores and this store was easily the best managed and most pleasant experience even though I didn’t come even close to getting what I wanted.