Tom Hollandsworth – State Farm Insurance Agent

I’ve been a customer for 5 years. Even after moving close to 100 miles south of their location I still only dealt with Tom’s office because they were good people. I got laid off a couple months ago and couldn’t make my insurance payments and was forced to park my car and drive my brothers that he insured. I ship oit to basic training in a week and I’ve been forced to trade in my car for something more affordable and and I need proof of insurance to drive the new car off the lot so today I called to reinstate my insurance and I was told they couldn’t because of an accident I had last year when backed into somebody’s car at about 2mph in a parking lot and the fact that I haven’t been insured in the past 30 days. Prooves just how much you care about the customer. Before today I would have rated 5 stars. Now… no way in hell.

I have been a loyal customer with Tom and his team at State Farm for a few years now, they are quick to answer the phone, answer questions and make changes as necessary.
I would definitely recommend Tom Hollandsworth and State Farm.

So my fiancé first had this branch as our home insurance and just within the last month and a half decided to switch to them for car and utv. Well the first bad move was that the lady he was working with didn’t start his insurance for 2 days when specifically asked to and even written down to start on this day. Then my fiancé gets charged a week later or something (not sure the amount of days) and then gets a letter saying he’s going to get charged again but even more because they didn’t realize he had a couple traffic tickets the first time around. Also that same day got a letter saying his ins was going to be cancelled with no explanation! He calls the office and was supposed to get a call back because they had to look into it. Well needless to say there was NO call back and when he tried calling a few days later NO ONE would answer his call. Finally when he would get someone on the phone they would play dumb and have to look up what was going on. They finally told him the reason for the increase and said to disregard the cancellation. Since all this has happened it’s left a bad taste in both of our mouths because that is awful customer service and very unprofessional. So he has been finding other quotes from other ins companies and Allstate called and said that they quoted so high because of the 2 days that he didn’t have ins and the dumb lady at this State Farm branch said that it’s not her fault that she fixed it! Well maybe you should do your job right the first time around!!! Now geico (my fiancé originally switched them to State Farm to get a better deal) is quoting way better than State Farm and State Farm is not answering the phone or answering and putting him on hold and HUNG UP ON HIM!!! So needless to say this branch sucks and should maybe hire new employees that will do their job and are professional and treat their customers with respect and answer the damn phone when they call and not hang up on them!!!