Bank of America

The worst bank in the USA. The location is HUGE, but only 3 tellers working. The lines are never ending and the workers are super slow. I recommend shooting ur leg at this point instead of walking in. Have fun!

Lets get one thing straight– banks almost never have the best reviews. From my personal experience, this BOA has always provided me with great service. Plus their ATM machines are almost never full of lines!
I have never had to wait a long time whenever I come here. Rarely do I set foot in banks unless I absolutely have to. This one however has been quite the exception. If I ever needed to deal with such an issue, they have been prompt and professional about it. I guess amongst others, they havent done the same. I cannot speak for them. They do have abundant parking in the back with 2 drive up ATM machines. Just be careful driving up them at dusk.

It doesn’t even deserve a star. The line is literally outside and there’s only two tellers lol. This bank is a joke. Thank god I over to Chase

The worst. First time here and I’m terrified I put my name on the wait list to be helped. Two people complained in a span of 5 minutes. Too busy and short staffed.

Line is to the door! The line moved faster due to people leaving the line. Only two cashiers open. I told my parent to cancel their accounts and go somewhere else.

I have been there about 4 times it’s 2 blocks away from my house but man you have to have time and patience to be waiting in line from 45 min to an hour. They have no personnel and if you complain nobody does anything about it. I even called a corporate number and they apologized but yet the service keeps being as usual… it doesn’t even deserve a star but if I don’t put one it won’t post :(

This bank needs to have more tellers! They make people wait a really long time, there are always lines when I go to this BOA location. There are usually only two tellers available and today when I went in to make a simple business account deposit, I waited 30 minutes. I felt bad for the people who were in the regular customer line, some were there before I arrived and were still waiting when I left. To make matters worse, since it was around closing time, the tellers were running other transactions in between customers, which only made the wait time longer. The teller was friendly enough, but there were several account opening people available and I couldn’t help but wonder why they want ppl to open more accounts if they can’t even manage the customer flow now. Management really needs to make adjustments.

Management at this branch is bad. I went on a Saturday and tried to use the business teller. I was told in a very unfriendly way that they don’t have that window open Saturdays. I was then invited to wait in line behind almost 40 people! I’ve been at this branch and definitely there’s no clue from management down to what their company promotes as customer service.

Worst bank that I ever visit! They should close or hire new people!!! Betsy is a nightmare as a cashier, and Elena who I think is a manager has the worst attitude, 45 minutes for a deposit from the moment I go to the teller!!! Very impressive waste of my time…

This bank always has a long line any time I come in this to much They only have two tellers working every time that I’ve been in there

Always 30+ people in line for 2 tellers. Why would anyone want to do business with BOA. I will NOT be doing business with BOA ASAP.

The wait is horrible and there is only one teller but like 6 employees. I was actually thinking of opening an extra account but not after this. BOA not cool! Well I guess is more like no BOA for me

Boy, just the fact that I have enough time to check in here and write a review while I’m standing in line starts to tell you what’s so wrong with this bank! The tellers do their best, but ever since B of A got rid of longtime branch managers and started hiring fresh-​faced high school kids instead, then assigning them to multiple branches in rapid succession, nobody at a B of A cares anymore about customer service. A grocery store does a better job of managing lines for cashiers. This isn’t rocket science – it’s pretty well established practice, most places – but it requires someone with a glimmer of education to handle, and Bank of America doesn’t hire those anymore. Why does this particular branch have such crummy service? Is it because B of A thinks this is an impoverished neighborhood, so people here don’t matter? Don’t know and, frankly, don’t much care. All I know is that day after day, month after month, the management here, or lack thereof, has trashed what used to be a perfectly acceptable branch. Understaffing is chronic, and what few staff members they do have aren’t being well assigned to serve customers better.
And still I’m in line, and it’s still barely moving, and I’ve had time to type this whole review with one finger. No end in sight.
A.P. Giannini would be so proud.

Over the last several months, I’ve had the pleasure of visiting this a Bank of America with my friend when he’s needed to cash a paycheck.
I’m not one for complaining usually, but on my last visit I had the opportunity to speak with the branch manager after seeing 30+ people waiting in line for assistance and two tellers helping out. The manager was very friendly and understanding, however, she said that nothing could be done about the line or the amount of tellers that they had due to Bank of America staffing levels. They receive a small budget and intern have two tellers usually working the line at any time. This included today. The line was smaller because we arrived earlier, but still two tellers working the entire line is a very sad picture for customer service.
With that said, the customer service level provided by the two tellers was amazing. They are very friendly and understanding, and are well aware that the line is long. Sometimes people have very complicated transactions including paying mortgages, and that’s okay, but it’s still very sad to have such a small staff and such a very large branch.
I give them kudos for the great customer service but will subtract a star for the staffing which is of course outside of their reach.

They only have 2 – 3 people working in the customer service windows yet your in line waiting for more than half an hour¡¡¡¡¡¡¡¡¡

Very bad service. Long lines. Supervisor just standing in the back and chatting with dome other employees. only one teller and 20 people in line

This bank has the worst customer service, only 3 tellers on the weekends when you knie there will be hundreds of people trying to go to cash your checks or other issues with their banking and/​or financial situation either way this bank is really disappointing the manager and assistant manager just look at the customers nor does anyone know greet you when you come in they just stare at each other pretending like they’re doing the work when they should be a real employess, manager or supervisor trying to attend to the people after all it is our money being placed in this bank!

the service is beyond horrible I can’t even bank in my own city I have to go to surrounding cities because of the horrible service. Don’t ask for the number or email of the district manager either, they will just lie to you and give the card of one of their Personal Bankers in that branch who isn’t there so u can leave the complaint on that voice mail. If I was able to give a negative rating I would. I truley belive the reason they only have 2 – 3 tellers on the first banking day of each month (the busiest banking day) is because of the lower socio/​economic status of the residents of South Gate.

I would put no stars if I could! This has got to be one of the worst bank of Americas ever! Longest line is the world with only two tellers and there are more people to help but they don’t bother putting them to help! The manager did nothing about my complaint! Hate this place!

Not too big, not too small either. It has its busy times like any bank has. The people here are plenty nice too.