Walmart Supercenter

Most of the time I would rather eat cow shit than support walmart, but sadly from time to time I walk into this place. The one thing I go in for is to get a grocery item (if no one else is open… like on a holiday) and I’m shocked at the high prices. The layout is poor, cramped and the stock is often weak or laying all over the place. The employees look like they would rather eat cow shit than be working in this store. And to top it all off It takes forever to check out leaving you standing for 10 – 20 minutes wondering why you came in the first place.

I have lived in multiple cities and states and this Walmart is close to the bottom of the list. I continue to want this to be good, but I am let down every time. What they have in stock is very hit or miss. I have never been here and not had sparsely stocked shelves. And do not try and call ahead to see if they have what you are looking for. Then, there is the organization of the store (or lack there of.). Stuff is everywhere and just strewn about. The wait to check out has yet to take less than 20 minutes. I do not understand why they have so many lines and no one staffed. The bathrooms leave a lot to be desired… A LOT. The only reason that I gave it 2 stars instead of 1 is because I have had multiple positive experiences with the people that work there. But then again, that is all about expectations. And based on how the management runs the store (based on staffing, stocking, cleanliness) I did not expect much from the staff. I plan on avoiding in the future as much as I can.

Basic Walmart store. Not stocked well in the evening and not many cashiers either. Location is good and fresh food section. I’ll still do here but the night time is the worse.

If is a shame that such a nice physical store located on such a nice physical setting has such poor people services. I
E. A WAL-​MART greeter that does not greet.

These people have never heard of customer service. I have never in my life been treated so rudely. Won’t be shopping there anymore!!! Rude

Given the choice of (possibly) saving a few bucks & shopping at the ‘new’ Superstore Walmart in Warrensville Hts., OH and any other store, such as Target, Kmart or even Sears I’ll take the latter.
Let’s see… what word to best describe this Walmart? FRUSTRATING! It’s always disorganized, managers move items around — not far sometimes, but enough to drive one crazy trying to find it’s new location– many items aren’t available in the sizes most wear, and check-​out takes forever. Employees are, for the most part clueless. A friendly greeting is met by a blank stare, check-​out personnel are often emotionless; some are downright rude & dismissive. [I remember the original Walmarts of Sam Walton’s day, clean, organized & with great savings, with senior citizen greeters who shook your hand as you came in, got you your cart, helped start you on your way, etc. Boy, if Sam can see this store from where ever he is he’s gotta be spinning in his grave!]
Few take pride in their work or store: the restroom’s usually nasty (my wife says the ladies’ isn’t any better & rarely do the stalls have TP. This type of behavior starts at the top in any organization, so it’s clear management could use help. If you want to get in your exercise for the week go in there & try to find something by asking a staff person. You’ll be sent from one end to the other… again, and again, and again.
They also have a strict policy that violates consumer law: if an item’s mismarked or not where it belongs i.e. a79.99 item’s got a ‘SALE! $ 59.95″ sign in front of it or there’s a wrong price tag’s on the product or shelf, too bad. They WILL charge you FULL price regardless of whether it’s employee error or not. When questioned on this (I was looking at baby car seats which were tagged $ 69.95 & the clerk rang it up for $ 99.95. I showed her a cellphone pic of the display & we even walked to the rear of the store to see them (leaving my other items on the check-​out counter and about 5 customers groaning behind us). She tore off the tag from the shelf & told another employee to get a new one. I tried to tell her the law says the store must honor the price listed & all I got in reply was «Ya want it or not?» [I left all the items I’d planned to buy-​most of which were already rung up — on the check-​out counter & walked out.
The trip before that all I wanted was some gloves & a pack of AAA batteries. That took almost an hour. Three employees informed me Walmart doesn’t carry batteries (!) and one told me «but don’t tell anyone I told you…» that Walmart never keeps oft-​purchased items by checkout so patrons are forced to search around, invariably buying 2 or 3 impulse items while hunting for what they came for in the first place. I was told gloves had been moved to just before the last main aisle in the back. I didn’t feel like walking anymore so I went up the street to CVS & bought the batteries & gloves for LESS than Walmart’s price & was in-​and-​out in about 5 min flat. CVS’ checkout lady was smiling & very nice, reminding me to scan in my CVS card for extra savings when I was about to rush the checkout.
Walmart’s food prices don’t impress me. Sure, there are some deliberately cut way down to draw in shoppers but the rest are often the same or even higher than Giant Eagle. I find Aldi’s in Lyndhurst (10 –15 min away) is at least 25% cheaper on most items & up to 50% cheaper than others. Ex: generic ruffled potato chips at Walmart runs 2 bucks (o.k. .$ 1.99) for a 12oz bag. At Aldi’s a 12oz. bag’s only $ 1.19 — in several flavors. Cr. of mushroom soup at Walmart’s $ 0.98 & it’s $ 0.54 at Aldis. (I defy anyone to tell the difference between Campbells & Aldi’s house brand.). Aldi’s Moose Tracks ice cream’s better’n Walmart’s brand (or Breyers, for that sake) — for about ²⁄₃ LESS. Compared to Walmart’s prices Aldi’s saves us far more, I rarely have to wait longer than 10 min to check out even if the folks in front have cartloads of groceries, AND all Aldi’s products come with a «Like-​it-​or-​double-​your-​money-​back» guarantee which Walmart, needless to say, does not.
Need Customer ‘Service’? Bring your own chair & headphones or tablet be prepared to wait. Whether there’s 1 person in line or 20 there’s invariably just ONE staff member to handle complaints, returns, exchanges, etc. You usually have a choice: wait up to 90 min for your turn or forget it. One return took me 2 ½ hours — and I wasn’t offered a single ‘Sorry for the delay’ or any other apology. Just a curt «Next!» to whoever was in line behind me’.
Walmart’s clothing line (made for Walmart in Bangladesh, Vietnam & China stretches out of shape, gets ‘pills’ in the fabric, fades & the price isn’t all that cheap compared to other retailers or online venues. I find higher quality clothing almost everywhere for about the same/​less. (the wife likes Woman Within & Zulilly while I pop into KMart/​Sears, etc.)
This store is one I go to ONLY if there’s no other choice

It’s very rare to go to this Walmart without spending more time in the checkout line than actually shopping. That’s not even an exageration… well, maybe it is slightly but I routinely plan on spending at least 15 minutes even in the «express» lanes.
It’s a good thing they built all of those checkout lines… so they can use them 2 times every year (black Friday and for Christmas season).
Wandering around with an «I am so lost and can’t find what I’m looking for» look on your face will never help. You have to be proactive since nobody ever asks if they can help you find something.
Overall, it’s a good Walmart with a nice new (for now) facility that is very convenient.

Nice, clean store. But disappointing to find that they do not stock the same items I liked to buy at the Bedford store. also, there are often empty displays, and large sections of shelves that are out-​of-​stock. Someone is not keeping their eye on the ball.

I typically avoid walmart like the plague for the same reasons a lot of others do. However…
The only plus to this Wal-​Mart is how close it is to home. Yeah, the prices are great when you consider the competitors but the service is horrible. I only came in for a few items, two of which were out of stock, and spent twice as much time in the checkout lane as I did shopping. I won’t be back in here unless it’s necessary.

I was a little scared when I read the reviews, but it was the closest one around and I really couldn’t afford the time to go further. I was pleasantly surprised. It looked clean, they had everything I needed, and I had no trouble finding any of it. I was sitting outside waiting for my Lyft and one of the workers on her break was pretty friendly and started talking to me. My experience wasn’t like «wow, ohmigosh, I can’t wait to go back», but I mean guys, it’s WalMart. It was big and had everything I needed, which is more than I can ask for. As for the comments about workers not offering their assistance, I’m sure that if you just went up to them asked they’d tell you what aisle it’s in.

Go to Madison if u want to experience real customer service at a Superstore. Where there are more than 2 cash registers open at a time. This ghetto piece of $hit with Beyoncé blasting in my ear from the automotive/​electronic department with lines longer than a 90 year old lady’s DD titties with people behind me complaining for 30 minutes like stfu, NO ONE GIVES A F^CK. Going online to complain is the way to go in this day in age, clearly. Oh and they just closed a register so make that 1 cash register and a super long line for the self checkout. F!#K THIS PLACE!

Extremely ghetto… go elsewhere, perhaps Target down the street.

Horrible customer service, we were never approached by an employee. Nearly every shelf was either half empty or completely empty and the store itself was extremely messy.

I ordered a file cabinet on-​line for a «site-​to-​store» delivery.
I have a Fed Ex signature from 12/​20, but the store says it is not there.
I called cust. support and they say it is there, and that they just have not signed it in, and I have to go there and force them to look for it… really???
I called the store and could not find anyone to help me track this down, just got someone who could barely hold a conversation and hung up on me… nice…
If I go there and cannot pick it up… I will cancel the order.
Don’t make the same mistake I did… forget about ordering on-​line from Walmart!
Update. So I go to pick it up. I was told it wasn’t there. I challenge her w the fed ex signature. She walks… ever so slowly… to the back warehouse… and back to the front warehouse chit chatting w a friend…15 minutes… tick tock. And still says it’s not there… I poke my nose in the room and see a flat heavy looking box and say «what is that»…oh my… it’s my file cabinet!
Never never never again will I do this.

Definitely a HUGE upgrade from their previous Severence Circle location. It’s twice the size of the old one! Given its size, it was difficult to find some things I was looking for. Even some sales associates weren’t familiar with the location of certain items, but I’m sure that’ll change with time!

Actually, I prefer KMart (and their Rewards Program) over Walmart. But driving past this new «Supercenter» everyday on my way to work, I decided to stop in yesterday. This property just opened recently. So needless to say, there was ample parking and the building was clean and spacious.
A few sale items (Clothing) caught my eye, and I purchased them. However, I found many items to be overpriced. Also I was not a fan of this location’s Customer Service Reps. No one offered to assist me, and I had to ask for a Rep in the Electronics Department.
I was disappointed to learn that Walmart does not match their own online prices, so I decided not to buy any Electronic items – which were cheaper on Walmart’s website.
Overall, this property had a nice Pharmacy and a nice selection of items. Also, a Bank, a Photography Studio, a Market, and a Subway Restaurant were all on site. Since there are no KMarts close to my neighborhood, I may return to this Walmart in the future.

i usually go to Walmart at Severance but since they closed, I decided to try this one and check it out. I needed to buy some canned goods for a food drive at work and to get some windshield washer for my car which I refer to as antifreeze– duh?! de-​icer is what i meant.
The experience was not bad. the place is considerably bigger and more spacious than that of Severance outlet. A lot of produce and bakery goodies and they also have a wholesale section. Not that I go buy tons of stuff, its just that, I didnt notice that section in their Severance outlet.:)
I went there early in the morning so there’s not a lot of people shopping. The service was fast. hopefully it stays like that and not be like the kind of service that Walmart by Steelyard has– horrible!

The Walmart at Severance center closed and was replaced by this new Super Walmart a short distance away. Large parking lot. Clean, because it is new. Problems with the overhead lighting, that seems to flicker. Hopefully because it is new. Nice selection of foods typically sold at super centers, including some ethnic food. Service so far was ok — actually saw lines with less than 3 people in them. It will be interesting to see how it is maintained over time.

Normally, I don’t write bad reviews, but I had an order to pick up and the address shown on the receipt was still the old address in Severance Cir. I called them and ask for the new address and the girl tells me that she doesn’t know the address but that the store is the South Euclid. How incompetent is that! When I asked where they are located physically like cross street or what not, she said Warrensville center and no cross street. I hope she is the only incompetent one answering the phone else it doesn’t bode well.

So far it’s nice. I just hope it doesn’t turn onto another Ghetto-mart.(While it was at Severance, but that’s what I’m afraid of.)