Bacc Travel

DO NOT trust this agency!!! i had an horrible experience with them!!! They’re awful! Don’t trust them!!! Susan Clayre was the one that helped me. Or should I say, didn’t help me. Instead she messed up my day, that was supposed to be a happy traveling day, turned out to be a nightmare. I regret SO MUCH buying my ticket with her. Aaaaaaargggh!
THIS PEOPLE ARE LIARS AND AWFUL!!! DO NOT BUY UR TICKET WITH THEM, I AM TELLING U, THEY’VE DONE ME SO WRONG, IF U GO WITH THEM YOU WILL REGRET IT!!!

Two very different experiences.
The good one: (going there in person)
My relative needed to travel to Brazil urgently due to an unexpected death in the family.
As soon as the store opened (8am) we were assisted by a gentleman who works there, named Jose.
He searched and found us a really amazing deal. The best price ever boarding the same day, and to sit by the window.
I heard that in the area of Boston they are one of the two agencies with the best prices because buy directly from the companies.
This travel agent seemed knowledgeable and was very polite and quick.
We left the place in less than 20 min with everything (paperwork) ready to board the same day in the afternoon.
The bad one: (over the phone)
I made reservations and the staff member (not Jose) told me I could go and pay until a certain date. When I called her according to what we had arranged to confirm if the store would be open because it was snowing, she informed me I had lost my reservations!
I did new a new one and tried to pay with credit card over the phone twice during that day to avoid the same problem. She was unable to do it because the system was having trouble.
To summarize: she made me lose 200 bucks because she messed up twice and each time the ticket got 100 bucks more expensive and I had to rearrange my plans twice because of her inefficiency. Really annoying and I was not offered anything by her mistake.
Conclusion: they are very good at finding good prices and are great if you pay in person specially cash. You go there, do the business and leave.
If you want to do something more modern, like using telephone or email, it doesn’t work. And they do not seem to care because they have loads of Brazilian customers who would not buy from another place because they don’t want to have to do business in English.