Babies R Us

This is one of my favorite stores. Its a drive for me today get there but well worth it! The staff is very friendly and helpful. I registered at this store for my second child. The staff was so nice and I went back a few times to add more and they were happy to help. The store is always clean and organized. I’m always able to find someone willing to help me. They even will do online orders. This store get an A+++ all the way. I don’t even bother wasting my time going any place else.

Love this store! Registry was easy and everyone there is so helpful. Be aware of their return policy though. If it’s off of your registry, returning/​exchanging is a breeze but if not it can be quite a pain in the butt. Keep your receipts :)

Even though this location is a little out of the way for us, my husband and I decided to go to this one and register because of all the great reviews. I also had a feeling it’d have a better selection.
So glad we did! Worth the drive and our first time registering for our first born was a success thanks to such helpful and friendly associates! We even scored on an item that I’d been eyeing since I found out we were expecting! They had it on clearance since it was a floor model but in perfect condition and very clean. Plus some adorable onesies also on clearance. Definitely will be returning and recommending! Great selections on everything!

Although my wife is driving me nuts, this store and it’s employees calmed the storm. They were very attentive and had the expertise to answer and find exactly what we needed. The place was clean and kept. Thanks again, and we will be back for my therapy session.

We were visiting friends in Simi Valley and my sons want to stop by the Toys R Us. I wasn’t familiar with that location so I asked an employee to help me. She was very friendly and helped me locate all the stuff the boys were looking for. We all left happy! I would definitely recommend this location to anyone!

Loved this store!!! (Expecting mother) i wasn’t sure whether to go here or to target. Decided to read the reviews… then took my own chance.
Walked in its so organized and easy! Oh my god im happy.
I was greeted right away, asked some questions on what I needed for my first baby, signed up for a baby registry. Bought a couple outfits and other random things
I was greeted again multiple times lol loved it! Theres so many options! Cant believe one of the reviews on here had a dumb expectation get over it and find another stroller or whatever it was!
Swear people expect too much. Glad im not psycho in my pregnancy like him and his baby momma!
I actually got to meet the «nicole and david» who were awesome by the way and they even signed me up for a rewards card! Who knew babies r us had one, gonna rack those points up i can already tell. So helpful once again with informing me and getting me some items i needed. Again maybe its because i didn’t have a ridiculous expectation, not sure lol CANT WAIT TO COME BACK! Few more months to go! I will be shopping here like crazy!

Stay away! The staff here does not know what they are doing! Most specifically the evening «manager» Nicole is clueless and gives customers false information. The worst part was how rude Nicole was through the process. I was shocked to see how Babies R Us treats their customers. So, here’s what happened. My wife and I registered for a stroller online for our baby registry that apparently became out of stock afterwards so we couldn’t order it online anymore. No big deal, we’ll call the local Babies R Us, which is the Simi store unfortunately, and track one down. Babies R Us is nationwide so I’m sure they can do a store to store transfer. So I call the Simi store and with Oliver’s help we tracked the out of stock stroller to a store in Hawaii. Apparently, that’s the only store on the whole West Coast that had new ones in stock. We called other CA stores and Arizona stores which had only opened floor models. We asked Nicole, who is apparently the acting evening hours manager at the Simi branch, for a store to store transfer form the Hawaii store. Unfortunately, Nicole is clueless on how to perform store to store transfers. She said it was not possible to transfer an item from Hawaii to California. No if’s and and but’s, they can’t do it. Hmm, that sounds strange. She said they can only do truck transfers and Hawaii is overseas. This still seemed a bit off to me so I then called the Hawaii store and talked to the store manager there, Melissa. She was totally on top of it and said it wouldn’t be a problem to do a store to store transfer. They just needed a request from the CA store and a Fedex number. They have to FedEx it because there are no highways for trucks to use since Hawaii is an island, surprise! In fact, Melissa and the Hawaii store had done the exact same transfer a few other times for the same product to other CA stores that week. Apparently, we weren’t the only ones in CA looking for that stroller. So I called Nicole with this information and said the Hawaii stores transfer via FedEx. Even with that Nicole refused to help. She repeated the same line that they only do truck transfers. News flash — there are no highways for trucks between Hawaii and CA. She couldn’t grasp the possibility of a FedEx transfer instead of a traditional truck transfer. She even said she called David, the Simi store manager, who confirmed the impossibility of a FedEx transfer, despite what the Hawaii store told me. Frustrated, I called the Calabasas store and within 2 mins the call to Hawaii was made and the stroller was posted to the Calabases CA store. Unbelievable. I can’t believe Nicole, Oliver, David and the Simi store wasted a whole evening of my time when a simple problem could have been rectified in 5 min. The worst part was how rude Nicole was. If you don’t know how to transfer, just say so instead of saying it’s «impossible.» I called the next day (9÷17÷15) to talk to David the store manager but of course he had the day off. Thank you Calabasas Babies R Us!

They have a great selection of Plum Organics and HabbyBaby food. I love using these brands for on the go and my baby loves the taste. They have almost all the flavors, unlike target or whole foods where selection is limited. I make a special trip here every week to stock up.
Store is clean and well organized and checkout is quick. My favorite local location and a short drive from home.

GREAT CUSTOMER SERVICE.. Every time we visit, everyone is very courteous, especially the manager. She is always friendly and helpful. Always goes out of her way to help us with products. She helped us a lot with our shower. Thank you

I registered here so that people would have a non-​online option. Our experience with Babies R Us is mixed. Returning gifts people got us from here have been difficult at times, but some were easy. Today I was shocked at the treatment. I was given a pack of ‘Babies R Us’ diapers as a gift, and they weren’t big enough. I took them to the store and requested to exchange them for the same diaper, just a bigger size. They wouldn’t let me since the color of the packaging had changed (from purple to white). They agreed that the diaper hadnt changed, just the packaging. I tried talking to them, but they would not change their minds. They even said that multiple customers had complained about this very issue. Babies R Us, if you are receiving the same compliant from multiple customers, perhaps your policy needs changing. It is this kind of customer service that will keep me from shopping at this store in the future. As soon as I am done using up all of my gift cards, I will not be returning. I can’t believe they would turn away customers due to a $ 10 pack of diapers.

Large selection of items. I really like going here. The only thing I have to say about this store is that they aren’t very good at delivering large pieces of furniture. I bought a rocking chair for my baby’s room and after weeks of not hearing from them I canceled the order. I do have to say that besides this event however I really do enjoy this store. They have great items and the atmosphere is friendly and inviting.

I went in yesterday and I am extremely happy with the customer service at the store. I called in and Nicole was wonderful at helping me find the pack n play that I wanted. She went above and beyond, and went around the store and in the back stock to find me the only one left! She then helped me add it to my registry.
When I went into the store, everyone was extremely helpful and answered all of my questions– They even put everything in my car for me so I didn’t have to worry.
I only deducted one star because it was my first time there and I’m not sure if this was a fluke and I completely lucked out. I’ll be going back!

I am very pleased with the customer service at this store. I come here all the time and every time I am greeted by someone and asked if I need help finding anything. When I do need help a employee makes it easy on me by taking me directly to what I am searching for. It’s always very clean here and makes my shopping trip a pleasant experience. Thank you for the awesome customer service!

I’ve shopped at this location various times in the last 5 years.
What I like: sales floor is clean and unobstructed. 95% of the time and most items are always stocked. They also carry my favorite baby/children’s hygiene line, California Baby! (Way before Target did.)
What I don’t like: car and booster seat selection is very limited in store. They tend to carry the cheaper priced seats in each model, but I don’t think it’d kill them to keep some Britax SGL’s in stock.
What I’ve noticed: customers at this Simi location get crazy if there is not a cashier open to them immediately, even if they are only second in line! People need to calm down, it ain’t that serious!
Last but not least, I had a great experience with Molly (CSR) while checking out today. I had purchased a booster seat and accessories kit online and used the ship-​to-​store option. To my surprise, I found that the kit had not been marked down despite the sale promotion. I let her know my concern and she validated it before proceeding to work on my issue for approximately 15 minutes. Even though some customers were upset that she couldn’t help them right away, she stuck through it with a positive disposition and adjusted the price before refunding the difference. Molly your excellent customer service and patience is greatly appreciated!

Babies r us is refusing to refund me or let me exchange my recalled britax stroller and graco car seat. The numbers to get the repair kit sent don’t work and I can’t go without a stroller for a month waiting for it. The babies r us website states they will refund recalled items no exceptions and yet the store manager refused and also customer service. I have bought all my baby items through them and had I known they don’t honor their company policies I would have bought elsewhere! I emailed them and haven’t gotten a response either. I will also be reporting them to the better business bureau. It’s a shame babies r us doesn’t take childrens safety seriously.

I am a single mother and having a place like Babys R Us has been a life saver. They have had everything I need not only at the store, but on major sales so that they are affordable even on the tightest of budgets. The products are not cheap quality either, my stroller has lasted me ages without even a slight sign of use, same with the matching car seat and diaper bag.
Though I have to stick to sale priced items at the moment, I plan on putting away some money for the higher end as well when I can afford.
Thanks Babys R Us

Very huge improvement in customer service =] people are very helpful

Nicole is AMAZING! A true Customer Servant Warrior! Babies R Us should be
PROUD to have her as an employee!

I absolutely love babies r us. my boyfriend and i did our baby registry there because we wanted a «one stop shop» for our friends and family. When we went in to set up out registry we worked with Nicole and she was fantastic and answered all of our questions fully. I signed up for the rewards card which is great because you get lots of coupons and flyers in the mail with all the store sale and events going on.
I have had a few problems with my coupons i received in the mail or in my email box. I would go in to use them and they would tell me either they were no good or they had already been used after i just printed them up and drove there (and you could see on the print out the time and date so it was obvious they were not used already… and they would refuse them… very frustrating… and one of the managers at one time said there was nothing she could do about it… BS you’re a manager i know you can override anything i have worked retail many years in my past)
Recently we went back into BRU to purchase the remaining items on our registry and just had so much fun… had great customer service and help from both manager Nicole (again) and Andy (i think that was his name). They were both so wonderful to work with, took care of us and we got things ordered off line and in the store.
Our nursery is ready to go! I just can’t wait for the arrival of our sweet baby girl!