Jared

They are amazing!!! Yesterday I bought my engagement ring there!!! Everyone there was awesome… I was helped right away… Very friendly staff, David took perfect care of my needs…

My fiancé bought me a beautiful sapphire necklace for Valentine’s Day. The pendant was gorgeous but the chain seemed weak. I mentioned this to the gentleman helping us. I looked at different chains while I was there but ultimately decided the one it came with was fine due to the extra price and reassurance from gentleman helping us. I wore this for the first time the other day. Wore it once! At some point the chain broke without ever being pulled and the pendant lost. I am very disappointed in the quality of the chains they use. Becareful what you purchase and follow your instinct. The warranty doesn’t cover a lost pendant.

Sorry for the long read! DO NOT BUY YOUR JEWELRY HERE! YOU WILL REGRET IT. THERE ARE SO MANY BETTER PLACES THAT YOU CAN TRUST TO SHOP.
In December of 2014 my wife had placed a pair of 14k gold hoop earrings on her Christmas wish list. I am always looking for ways to put a smile on her face and started my hunt over the next few days. I came upon a pair of nice earrings on Jared’s website and placed my order, Interestingly enough, we weren’t shopping price (although we did have a budget). We shopped for what she liked.
When they (the earrings) finally arrived, my wife was very excited although they did seam to be a little thin at the clasps. She was so in love with them that she was willing to overlook this (what appeared to be) a minor flaw.
She does not wear these everyday so it was a little over a year when the clasp broke off (mysteriously) and have now rendered the earrings useless. We can’t even find the broken piece. When I contacted Jared, their response was that the original 90 day warranty has expired and you did not invest in the extended 1 year warranty. This is where I have my problem with Jared.
I’m 56 years old and know you don’t buy jewelry from back door companies. You will get ripped off for cheap jewelry. I thought I was buying from a reputable company. I did not shop on the streets of LA for a sub par Chinese product. I expected quality regardless of the level of pricing. Not cheap imported crap! When I contacted Jared, they told me that I was offered a warranty at check out and did not accept. A warranty on a pair of hoop earrings? Why? This is jewelry, not a computer or a car where there are several parts to break. BTW, the 1 year warranty would not have helped either as it was three months past it’s expiration. Guess it was better that I didn’t get the extended warranty. Saved a few bucks!
Their phone support suggested that I go into the store and see if they could repair them (at my expense). So, my wife and I loaded up the car and drove 30 miles to our nearest Jared store.
When we entered the store we were greeted with a smile and a «Welcome to Jared’s, May I help you?» What appeared to be a very warm welcome eventually turned out to be an attack on my wife and I. You see this person thought they were going to get a sale. Instead, I very politely explained the situation to her. Keep in mind, I was very respectful and dignified through this entire ordeal. After looking at the earrings her response was that «these are cheap, hollow gold earrings and we see this all the time.» She continued to explain that the earrings are «hollow gold and cannot be repaired.» They are basically junk. It was what she said next that got me the most ticked off! I said, «I paid $ 180.00 for junk?» She said,“Sir, it’s only $ 120.00.” It was actually almost $ 150.00 with tax and shipping.
I don’t know how much she makes but $ 120.00 is a lot for me, I saved for awhile to buy those, but you know what, it’s not the money that bothers me, it’s the dreams and excitement of the event that were smashed and totally disregarded.
To Jared, I trusted you with my hard earned money and my wife’s happiness. These earrings should have been around for generations. You failed and you failed miserably. I hope that the meager profit that you made on those extremely cheap earrings makes you happy. FYI, there was three other couples in there looking at jewelry while listening to our conversation. I know for sure that it affected at least one sale which I’m sure cost you more than what you ripped me off for. Apparently, that is what you are more interested in, the money.
To any potential Jared Customers, there are many great jewelry stores to shop at. I have had great luck with Kohl’s and Zale’s. I’ve never had any broken, cheap jewelry from either of them and their prices are the same or better. Avoid this one (Jared) so you don’t have the same experience that we have had.
As a final note, when the conversation started to «very calmly» turn negative and the sales girl seen there was no sale, we were asked to leave the store.
JARED, YOUR A LIE!

As of right now I am giving a 2 star rating.
I am trying to buy an engagement ring for my girlfriend and her heart is set on one from here so my hands are tied so I put a deposit on it.
I was told they price match. I was also told as far as they are concerned they are the industry low on engagement rings and loose diamonds so they are firm on their prices. Both are false. THEY DO NOT PRICE MATCH nor are they the industry low. I found a GIA certified diamond from another retailer that was $ 2300 less than what I was quoted from Jared. After I called and gave the GIA cert # they called me back 2 days after they said they were going to call me and told me that’s a good deal and they can’t price match.
I was told atleast 20 times that they price match! Say what!!!
Everywhere I have shopped since then has been lower than Jareds so their response is «We have a rewards program that has a fixed date so if you buy now I can save you money.» Wait a tick! Is this a pressure sale?! Didn’t you say that what you are offering me is an industry low and you can’t go any further down on price?
I am beyond disappointed with this situation and I have yet to find a solution. I wonder what is going to happen when I ask for a refund on my deposit? To be continued…

Go in and ask for Sada aka Prada! Amazing customer service, friendly and fun atmosphere and a relationship that keeps you coming back again and again. I’ll never buy from another jeweler again. If and when I do get married, she’s one of the first ones on the list! Thank you Prada and Team for everything!
J and M!!!

Go to Stacey Kidoo, she is amazing very personable and excellent customer service.
My fiancé and I are extremely happy with the beautiful engagement ring Stacey helped us to pick and she went the extra mile to have it ready for us.
Thank You Stacey and Jareds this will be our jewelry store from now on.

Ask for Stacey Kidoo! She is very knowledgable and has excellent customer service. She knows how to go the extra mile! I met Stacey back in August when I was looking for a setting for my diamond ring. Stacey found the perfect one for me right away. I wasn’t ready to purchase that day but I called Stacey last week to see if the ring was still available. My husband and I live in Northern California and were just visiting family for the weekend. Stacey did all that of the research and made it an easy process for us. She was able to get the ring ready and shipped to us within 5 days! Mind you, this was the week of Christmas! The ring looks gorgeous! Thank you Stacey!

I started going to this Jared location because it is close to my job. I continue to go back because of the great service I receive from Sheree. I have purchased all my pandora charms from her and when it was time to pick out my wedding ring me and my husband went to her as well. She helped me find my dream ring. She is very friendly and knowledgable and she made the experience of ring shopping fun. I go every 6 months to get my ring inspected and cleaned as part of my warranty plan and and always looks forward to seeing a friendly face. Thank you Sheree!

Ask for Stacey Kiddoo!!! Stacey is incredible, kind, personal, & goes the extra mile for Jared customers. She knows the true meaning of customer service. I had a unique project & a friend told me to go to Jared. I came in with a bunch of diamonds from different places (my engagement ring which was my husband’s family heirloom which had broken about 6 months after our wedding, a ring my step-​mom gave me with graduated diamonds, a single diamond pendant that was my late grandmothers that my grandfather had given her, my grandmother’s wedding band, & some loose diamonds from my mother). My husband & I wanted to design a spiral ring to replace my broken engagement ring & make use of all these diamonds that were otherwise just in my jewlery box. Stacey went over & beyond!!! The diamond designer, August, did a phenomenal job. David the manager couldn’t have been more kind! They got my ring ready in time for my recital (I am an opera singer). They exceeded my expectations!!! Every time I had a question or concern, Stacey made sure I was happy & satisfied. They treated me so well. It’s really surprising to see some bad reviews here because I wasn’t treated that way at all. I got 5 star service & the ring of my dreams!!!

We stopped in at Jared’s while hunting for an «upgraded» engagement ring. After looking around at some cases, we were approached by an employee (older Asian woman) and told her what we were looking for: a sapphire heart, small diamond accents, white gold band, and some type of braiding or carving. Sounds pretty basic, right? Well, she must have been hard of hearing, because she did not show us what we explained. Despite repeating what we were looking for, each ring she pulled out went up in price and was further from what we had in mind. She eventually said «well maybe you can wear that on your other hand and get one of these for your engagement ring instead.» Seriously? I really don’t understand how anyone can sell such precious pieces of jewelry to a customer if they don’t even listen to what they want.

They RUINED my engagement ring! Took my engagement ring to get it sized (bought from a private party) and assured me they could size it, and told me they’d need to tighten the prongs so my diamonds wouldn’t fall out. Got it back and my setting is BENT, the diamonds do not look right in the setting because they bent the sides. And when I told them it was too small they just argued with me it was «supposed» to fit that tight… I complained about the setting and they said they’d have to basically give it to their «master» jeweler to repair which meant they’d have to take all my diamonds out and re-​do my setting and they wanted to keep it a week. So basically, I ended up paying them $ 80 to ruin my ring… I had to take it else where to size it correctly because there was no way I’d let them take my ring again. My setting is still bent and basically the other jeweler I took it to said the only way to fix it would be to re-​do the whole ring from scratch… Thanks A-​holes. Nice work! Never again…

Ask for Sherrie !!! I go to her and she is the best there! She is sweet, knowledgeable and knows the inventory! You will love her ! Be sure to ask for her! Their jewelry is great and I have purchase several pieces for my daughters wedding. There repair /​custom work is beautiful! I also bought a watch there for my husband and he loves it!

Love this place… My Ring is Beautiful and there customer service was amazing. We originally went there for our 15 year anniversary and got a round 1K diamond with a halo setting. 1 year later came back to upgrade my Diamond and Setting. I am so happy with the upgrade and the new setting is amazing. They always make us feel very welcomed and always offer water or coffee. They do a great job cleaning my ring and they have very fast service. I would recommend to anyone looking for quality jewelry and great service!!!

So lets start with a little background. As a celebration for my upcoming marriage, I was going to treat myself to a watch. Something extra special (in addition to the ring) to celebrate the occasion. And being that me and the wife decided not to exchange gifts, I received the blessing from the Mrs. to get whatever watch caught my eye.
One that really caught my eye was the Tag Heuer Aqua Racer Calibre 5. This was going to be my first serious watch. So I called around to find one, and after searching for authorized dealers I called Jared. This was my first time in a chain jeweler. I drove about 30min from my place and called in advance and they laid it aside for me.
So I enter the store and wait around for about 15 minutes being passed of from person to person until one finds the watch (and insults her coworker who put it aside for me since she was on lunch). Anyway another gentleman comes over and shows me the watch. In the meantime he’s man handling this thing. No glove, no pad, just puts it in my hand. Doesn’t explain the movement, the features, just silent. I ask him to give me the price again (as he needed to double check what the lady on the phone told me). All the while he’s holding this thing like it’s a pair of Nike’s. No care for it whatsoever and even knocks it into the cashier sliding door thing. Then as he’s checking the price (he tosses the new watch on the cash register wooden area) and tells me I can purchase a warranty for $ 349 more. I tell him no thanks, he states they’ll size it for me here. After sizing I cannot return the watch.
Then he tells me to swipe my card.
C’mon bro. You’re throwing this around on wood probably scratching the bracelet and whatnot and you won’t even hand it back to me to check before telling me to pay.
So…first off, I was still debating whether I even wanted to buy it. I mean it was a nice watch but I wasn’t in love with it. Then there was his salemanship, or lack thereof. He showed no respect for the watch, no respect to me, and the entire situation seemed of.
I told him I wasn’t going to buy it and left the store.
Really left a bad taste in my mouth and I will never be returning to any Jared as a result.

This Jared is terrible. Customer serve is awful and no one seems to know any information about jewelry repairs or the jewelry. I would never enter this store again or purchase anything from them. They need new management!

Walked up to the counter and waited. I counted five salespeople and nobody offered to help me. Waited some more … watched them talk to each other, sign for a delivery … waited some more … gave up.
Maybe I wasn’t dressed right.
I was there to buy 1 ct. diamond studs for my wife for our anniversary. All they had to do was take them out of the case and ring them up.
I walked and I won’t be back.

I love Jared’s, however, that Asian lady NEEDS TO GO. She is a rip off and thinks it’s funny! She does it follow through with her customers and treats the customer as if they are not important. If you do go to Jared, have anyone else but her help you! Everyone else is VERY helpful and friendly. I feel bad having to write this review, but really, its mainly about the Asian lady. If she goes, the store would be perfect!

Rudest people ever and huge ripoff. The nasty asian woman just laughed in my face when I tried to explain upgrading my ring. Never again

I had gotten married a couple of weeks ago and my wife went in to have her ring resized. They told her that they were unable to resize it because one of the diamonds was damaged from something getting under the setting. We would have to replace the diamond and have the setting fixed…
I told her to stop what she’s doing and go see Dave at Anderson Jewelers in Moorpark instead. After Dave inspected it, he told her there was nothing wrong. The diamond was just dirty and needed to be cleaned. So he cleaned it and resized it for her, and it was cheaper than what Jared’s had quoted her.
If you like Jared’s, then shop there. But if you have any questions in the back of your head about the service or honesty, do yourself a favor and go to Anderson’s and ask for Dave.

I am so pleased with the service I received. The employees were so welcoming and kind. I even brought my niece with me who is three and they had a kid friendly room that she had a blast in. My ring had been destroyed after it fell in the track of the passenger seat in my car. Jared restored it for $ 400 using the original materials when no other jeweler would do it. The ring was done in two weeks and I received a phone call when it was done. The employee who called also helped me decide what to do with the ring and he was just as ecstatic as I was. I am so pleased. Thank you!