American Vision Windows

Wonderful installation by Jose and Carlos! Also the salesman came by to make sure my alarm was secure on the windows and doors which was very helpful. I would highly recommend this company for their beautiful products.

One of my American Vision windows spontaneously shattered yesterday. They replaced all my windows seven years ago and I’ve been very happy with the job and the Anlin windows. The windows look expensive, the job was done without any damage to my house and done in one day. Then yesterday my extra large sliding glass door shattered. I had looked through it into the backyard, stepped out the front door for a couple minutes, and when I came back inside it was in the process of shattering. Being safety glass and a double pane, it hasn’t fallen but it slowly shattered for about 15 minutes while I watched. Nothing hit it – the inside was what shattered.
I immediately called American Vision and spoke with Alex who looked up my records and called Anlin, the manufacturer. Anlin called this morning and is starting the custom manufacture of another window, totally covered by their lifetime warranty. Alex called again today to make sure Anlin had contacted me and, even though this is going to be a mult-​day inconvenience I am extremely happy with the service I’m receiving. In this age where it seems service is a low priority this is an outstanding exception.
I will update this review when the window is installed.

We had American Vision Windows come out to install our new windows. Jose Vasquez, Ronald A., Douglas, Nacho and Danny were our installers. They did a great job. Only complaint I have is one of them spilled a can of coke or pepsi on their lunch break on our driveway which they did not water down and now it has left a big stain on our driveway. Im sure I can try to find a way to remove it but other than that our windows are great and in great working order. Thanks for all the hard work in the mad heat!

Last week we had our whole backside of the house installed (Anlin) and had a great experience. My daughter and I ended up being home the whole time they installed so I was here from beginning to finish. Martin and Jose were just two of the guys in the crew, total was about 6 I believe. They were friendly, efficient and quick. I received a phone call from Jim about an hour after they finished to check in and see how it went and there was minor issue with the slider, so I let him know and he was friendly and promptly sent out a technician a couple days later by the name of Chris. He was here at the exact time scheduled and was friendly and efficent as well. Not only are the windows amazing (they look amazing and control sound well and insulation), but the service was great. I have and would recommend American Vision to any of my friends and family.

OK, so here was my team of installers: Jose V., Robert, Richard and Ronald. These guys came in like gangbusters (in a good way) and had this job done in one short day. They were professional, KNEW their jobs, were friendly, and accommodating — I’m not sure what more I can say. I am trying to think of something I might mention that they could have improved upon but, really, I’m not coming up with anything. I don’t usually give reviews, and I NEVER believe the, «OMG, these guys were perfect» reviews… but…they were. Thank you for a great experience!
And I don’t want to forget to mention our sales person — Gene Blankenship. Amazing — helped us through some very creative financing and made sure to stop by to check the work in progress. All in all — VERY pleased.

Called a few places before i finally got to American vision windows and spoke with Alex in service, he assisted me in setting up a window adjustment and now my window is working great! Couldn’t be more happy!

The Service at American Vision Windows is absolutely outstanding! Call the service department to get my window serviced and Alex did a superb job setting me up within 48 hours. Chris the service technician was very professional and was quick. I am a very satisfied customer! Thank you Alex!

Robert and Richard just installed all new windows in my condo. I could not be happier with their professionalism, skill and service. Windows are great install was easy and quick.
The sales representative Mike was awesome as well.

We had 10 floor-​to-​ceiling windows replaced yesterday. The experience was very positive. The men arrived early, were neat, professional, and quiet. They did an excellent job on the sealing — it looks perfect. I particularly liked the man in charge (can’t remember his name; sorry); he was very thorough and very careful to make the seals look perfectly straight and «clean». Loved my new windows!

I just had an amazing experience with American Vision Windows. From the moment Gina pulled up for the initial consultation, I knew I had made the right choice. First — she’s just awesome and we completely hit it off — but she was the perfect blend of personal and professional as she proceeded to outline my options and anticipate my needs. Because American Vision is such a customer-​oriented company, she was able to offer top notch windows for a middle of the road price. We discussed future plans (French Doors out of the Master Bedroom once we build a deck) and she suggested doing the French Door rail on my downstairs slider to match since they will be right above — she was absolutely right. Even by itself right now, it looks amazing. Oscar came out and did the final measure soon thereafter, and couldn’t have been nicer. The team kept us updated every step of the way. Then — installation day!!! Gabriel and his crew (Dominic, Fausto, Brian, and Louis) came in, made sure my furniture and floors were protected, and went straight to work! I couldn’t believe the transformation right before my eyes! Gina came by to make sure everything was going smoothly — it definitely was! By the afternoon my house was completely transformed. I can’t believe the difference the Anlin windows make — I live near a fire station and the noise reduction is remarkable. All in all — epic experience. I would recommend American Vision Windows to anyone. You will not be disappointed!

Customer service was great only up to the point of purchase. Getting a date for installation and the actual installation process were less than satisfactory. Installers left gouges in window sills, dislodged pieces of stucco, left glass shards on the floor and only partially grouted a casing they installed. When calling customer service a call back is promised within 24 – 48 hours however I have now been waiting four days. There are other vendors out there that have a product and selection just as good at a lower price with actual, ongoing customer service.

This review is long overdue. First of all I will say that the customer service here is superb. However, I was unable to give a five star review due to the issues that should’ve not happened in the first place. Tim was amazing and very patient at explaining everything when he came by for a quote. He even sent a Christmas card over to me which was a nice touch. However I noticed after the installation of four windows and the sliding glass door, there were issues that I was not happy with considering I paid thousands of dollars. There was a large scratch in one of the windows which I feel like should’ve been examined before they left and there were two windowpanes with black glue still there. After emailing a couple of times I had Ryan come back who fixed that issue very quickly. Just a little disclaimer that if you get a sliding glass door, to make sure that you request that a lock be installed as well. My sliding glass door leads to the garage and that lock is a little over $ 50. i’m happy with the products now but just make sure you inspect everything before the installation is done.

I feel like the product (Anlin Del Mar Package) is great but the actual experience and install was not so great which was very disappointing since that was one of the reason I chose to pay a little more by going with AVW.
The salesman was Armen did a great job pitching the sale and I was totally bought into it. Assured me if I had any questions to give him a call any time. I ended up changing my mind on a few things and called him and he picked up and changed it for me, awesome!
After purchasing the Windows I was given the timeline of about 3 – 4 weeks and that I would receive a call when the Windows were ready to be installed. I waited until the 5^th week or so when I had not received a call to call and check on the status. When I called, I was told that the Windows had arrived that same day and that Oscar would be calling me back shortly to schedule a time for the install. Oscar ended up calling me really late that day which was ok explained that it would take a 2 days for the install. The first day for the install, and the second for patching.
The day arrived and I was given a different timeline from the installers. They let me know that the job itself was probably going to take 3 days and obviously had a different timeline then what Oscar had communicated to me. I was a little annoyed but the excitement of getting new Windows allowed me to get over it.
During the install I had some concerns and tried to call Oscar since he was the project manager and I guess he was too busy to talk to me so I left a message for him to call me back. What pissed me off was that when his crew member called him he picked up right away. I called the AVW office to try and reach Oscar but was told that he was in a meeting and that she would pass the message for him to call me back. I never got a call from him but managed to figure it out on my own and find a solution.
During the final walk, there were some issues and I was told that they would be sending someone out. I waited a week and did not hear from AVW, so I called and was told that I would be getting a call back. Got a call the next day and the manufacturer would be handling the issue. Manufacturer came and fixed the issue.
A couple weeks later I noticed a crack on the drywall where they had installed the new header. I called and they sent someone to fix the crack the following week. I was not home to observe the work but when I saw the patch, the guy literally just ran some drywall compound over the crack and did not sand it to blend in. I could have done it myself but I figured since I had paid an arm and a leg I was expecting it to be done right and blended in so I couldn’t see the line where the crack was. I ended up sanded myself and painting over it which you can still tell where the crack was.
I chose AVW after hearing their Ads run on KFI radio explaining how the founders ran into issues when they were trying to install their windows and wanted to create a company where people didn’t have to go through what they did. I was very disappointed with the service provided by AVW and if I had to do it all over again I would have chosen a different company that actually cares and values their customers. Throughout the whole experience, the only time I felt valued was when I was being sold the Windows. When I called AVW to let them know of my experience I was given excuses that they were a growing company and the managers are packed with work blah blah and busy blah blah. Totally unacceptable as AVW came in the most expensive out of all my bids.
If you are looking for Windows, stick with a small company that will care and provide great service. Even with the install, it was not flawless with small details that were missed that should have not been missed considering I paid top dollar. Totally pissed now writing this review!

Had to have a large Bay Window replaced due to seal leak in double pain window. Informed AVW in Oct 2015… just got it replaced yesterday. Way too long. Jason, you should be aware clients are waiting this long for a manufacturing defect. If «your» vendor delays warranty work, then AVW need to step up sooner than six months to pay for the fix.
I also have issues with my French doors again. Ryan who replaced the glass in my bay window worked on those French doors for a good hour then he came up with the solution… switch adjustable door hinge from bottom to top and top to bottom. This was the fix! It was installed incorrectly 7 – 8 yrs ago by AVW. Ryan is the guy who knows what he is doing. I give Ryan a 5+ stars but I have to give AVW a 3 stars since the time to fix my window was over 6 months. This should have been resolved in 2015 vs waiting for the manufacture (who is out of business!) to respond, or not.

I am here to make sure nobody goes through what I have experienced with this company. The list is long, however, I will try to keep it fairly short. Here are the problems that I have encountered: 1) leaking blue adhesive against white window/​door trim. 2) Sliding door is way too small for opening. 3) Actual products installed were inferior to what had been quoted. 4) Nails were driven through multiple windows while installing new trim, leaving holes open to the outside. When I tried to make American Vision Windows aware of these problems, I received terrible and eventually unresponsive customer service.
Use at your own risk.

Recently, my son and his friend shot our glass slider with a bb gun, shattering one pane. Luckily we still had the other pane of our double pane window so there was no rush to have it replaced. The following Monday, I called American Vision and you were able to have someone out to give me an estimate the following day. Thank you for the prompt service.
David N. arrived on time followed shortly by a gentleman named Daniel with the Hero program. Unfortunately, that’s as far as my good review can extend. It didn’t take long before they explained that I could use the Hero program for $ 48,000 in upgrades to my house and then told me that I really needed to replace all of the windows.
First, I feel like they exploited my vulnerability to get me to give my social security number to apply for the Hero program in the first place. I was actually home sick, on top of dealing with a broken window; I feel like I was tag teamed. Second, I needed a window repaired; I wasn’t looking for a sales team to convince me to replace a house full of windows. On more than one occasion, they asked what it would take for me to sign the contract without talking to my boyfriend or if I could just call him and tell him I was doing it. That also sounds like they are trying to take advantage of women and not respecting households that are run as a team.
Finally, a house full of windows will cost roughly $ 14,000.00. If they think I would go that much in debt without getting at least two other estimates, I don’t feel they respect me as a consumer.
I’ve heard Bill and Cathleen’s commercials on the radio for years. There is a reason American Vision was the first name I thought of when I needed a window. But if this is representative of how the salespeople are treating potential customers, I believe you as a company deserve to be aware of it do it can be corrected.

I purchased a roof top solar system, Tex Cote exterior painting and replacement doors from AVW last fall. Gina assisted with the solar system and she and the installers were great to work with and responsive to our needs. Gene B. handled the replacement doors and Tex Cote. Gene’s post installation customer service has been unsatisfactory and to this date I have been unable to receive, in writing, the cost of the doors excluding installation for income tax purposes. My wife and I have contacted Gene B. several times and he always has an excuse (always seems to be in Arizona) as to why he can’t provide the information and still hasn’t provided the requested information in writing. We used another contractor for some attic insulation work last year and that contractor was able to provide at my request a detailed breakdown of the project within 24 hours of my request. My experience with Gene B. has negatively impacted what could have been an overall much better experience and therefore a higher overall score.

American Vision Windows did a great job installing our 7 Windows including a garden window which was out of the typical spec. Armen was our salesman who gave us a great deal on the whole package. He was courteous, knowledgable, and respectful. We knew after another company came out to give us a quote that AVW was the best option.
Armen advised us on the the garden window as it would require additional tile work that was outside the scope of their services. This was a nice touch because we were able to line up another contractor to give us an estimate for work before the project commenced. I don’t think another company would’ve put so much thought and effort to make the install perfect as AVW did.
One of their senior folks advised us on options for installing the window and even devised a plan that would enhance our view and level the window with our kitchen countertop.
After the install, AVW came out to check out some things we had questions about and they were very professional in handling these follow-​up items.
I wanted to thank the whole crew for a superb job! Everyone was a pleasure to deal with.

I can’t say enough about American Vision and more importantly, my contact person, Tracy.
Tracy had been professional and courteous through out my entire order process.
I’m in the residential design business so I look at contractors from a much more critical viewpoint.
I was very impressed on how they managed my order! American Vision installed beautiful new shutters and windows in my entire town home.
The product far exceeded my critical expectations and were installed with precise professional patience and expertise.
There were a few unexpected issues that came up, but Tracy was pro active and fairly resolved the issues with empathy and professional courtesy. She is a pro and American Vision has a talented representative!
As an professional interior designer and CEO of my own company, I would highly recommend American Vision for value and quality.
Most importantly, it is rare in today’s design profession, to meet and interact with a professional as knowledgable and fair as Tracy. What a pleasure to work with.
We are very happy with our product and the
pricing of our entire project!
All green lights for American Vision!

Yes. And a definite Yes for this professional company. They are doing many things right.
Do call them. They make any job, small or big, doable in a professional way. They have a great protocol, where one rep comes measures and gives an estimate. Once you sign a contract, another rep comes and double checks the measurements. Then a solid crew of 4 (in our case), came installed and were done same day!
The company will even go out and get a permit for you if your city requires it. For a nominal fee. We got our own permit, but they do that service as well. Needless to say, read and ask questions before you sign, not that anything is hidden, but good tobe informed and prepared.
We were very satisfied, and will be using them again for next June for additional work. Must commend our sales rep Cybill, she emails and calls back promptly making sure client is satisfied and served well.
Go with them. Strongly recommend them!