The UPS Store

I have been a good customer of this store for several years. Today I purchased two mailing tubes — and within two hours of purchasing, I realized they did not meet my needs. I returned to the store right away with my receipt and the clerk refused to accept my return. He was very argumentative and said he could not take the return, nor could he let me speak to his boss who «just left this morning for a trip» and wouldn’t be available for several days. I was shocked at the poor customer service displayed by this clerk and by this business — and I will no longer patronize this UPS store. Fortunately there are other options.

They’re quick, nice and the only UPS store open until 4 pm on Saturday! Minus one star because the parking lot in front of the store is a hot mess. You’re much better off parking behind Woodmoor Mall and walking through one of the tunnels to get to the storefront.

Contrary to its advertising, this store does not have notary services.

The Manager of this location was very kind to me and took his time out to assist me with the hectic paperwork of renewing my passport. Distance and locale is a plus.

They take care of business! Verizon said that my cable boxes were never sent out. But the Silver Spring UPS store sent them that day. They helped me avoid a $ 1,400 equipment fee. Great people.

I have come here several times over the past few years. The owner (?) Ali has always been great – very helpful. I had to ship my computer back to factory for repair twice and he took care of it. I appreciate the good service I’ve gotten here. I don’t understand some of the poor reviews as I have never had those types of experiences here.

The worst! I agree that those of us in the area that have been scammed by them on many levels need to spread the word to boycott this store. I wanted to love them. Having them close was very convenient to many of my needs. But after they quoted me 45 $ to package and ship some items to my daughter at college and then after they had packaged it up handed me a bill for $ 157 and told me they had not anticipated the «unusual shape» and «packing materials needed» (they were prepackaged ikea closet storage bins) I knew they were shady. I said never mind, I’ll take it elsewhere and they told me that either way I would have to pay for the packaging that they had applied to the items. Con artists!!! I sincerely don’t care about all of the other details that some others have put in their reviews. I just know that these people do not operate above board. Stay away!

I will never go back to this store. There have been some thefts in my neighborhood, so when I shipped something from Colorado the clerk at the UPS Store there suggested I have it shipped to a UPS Store near where I live, which happened to be this store. I was told that it would cost $ 5 extra to have it delivered to a UPS Store (even though it saves UPS money since they don’t have to send a truck to my residence). So I paid the extra $ 5. When I went to this store to pick up the package, they demanded an extra $ 15! Since there was neither written nor verbal mention of this charge, I don’t think that it was legal for them to do so. They also never called me to tell me that the package had arrived even though my phone number was on the shipping label.
I’m not planning on using UPS again, period. If they can’t control their franchisees, I don’t want to do business with them. The FedEx Office stores are company-​owned, so it’s a lot less likely that I’ll be gouged there.

Middle Eastern guy, I guess it was Ali, was very nice and said that they no longer have notary service anymore but Keller Realty next door did it for a few bucks.

Fellow Unilocalers. We all need to boycott this establishment so they can go out if business

I wish I read the reviews before I went there. It is right down the street from my house but I will never return to this UPS store ever again. The owner was unbelievably rude. I am still in shock. The absolute worst experience I have ever had at any establishment. He was kind when I first walked through the door and asked to take a passport photo. He rushed me to the white background and told me where to look. Immediately after he took the photo I told him it felt like I was looking down. He told me no it was a good photo. As I waited for the photo he told me the price and I paid cash. He then gave me the photo and of course I was looking down. I told him that was unacceptable and I didn’t feel comfortable paying the $ 15 that I paid. He told me very rudely that the photo «was what it was and I could leave». I then realized that he never gave me a receipt. Upset I told him that I didn’t like how I was being treated and that I should have received a receipt. This man then proceeds to go into the trash and pulled out a crumpled piece of paper. Flattened it out on the counter and said «this is your receipt». I told him this was all completely unacceptable. He shrugged his shoulders and pointed me to the door. I asked for the manager at which point he told me he was the owner. My jaw dropped! I asked him his name and he refused to tell me. To cut this story short I ended up leaving with my jacked up passport photo and crumpled receipt from the trash and went to CVS to take my photo. They were kind, allowed me to view the photo before it was printed and even gave me a discount coupon for the photo. I paid less than $ 10 for my passport photo.
I read the reviews from this place and frankly after my experience I am not surprised. I will admit that I was pissed that he yelled out in the sweetest voice «have a blessed day» as I walked out the door, but I’m sure it was because a customer had just entered and it was clear that I was obviously upset.
I recommend any other business over this one. I will never go back!!!

Do not come here! The owner is very rude and will attempt to swindle you at every turn! I had a prepaid packaged return box for a $ 2000 laptop and when I dropped off the package, the owner REFUSED to give me a receipt for my drop-​off until I started making a scene. At which point he finally gave me a receipt to show I had dropped off the laptop for return to the manufacturer. (He could easily take the laptop home and say I never had sent it back)
DO NOT TRUST THIS PLACE.

If any business ever deserved zero stars, this is it. I felt so scammed by the unhelpful staff who tried to charge me 100 dollars to build a box for an item BEFORE shipping costs, that I stormed out, never to go back. Never mind the Verizon DVR box that I dropped off here for shipping last summer that never arrived…
Ugh. AVOID. Terrible customer service and I don’t trust them at all.

I come here once or twice a month to print or copy stuff that I need done in color. The owner guy recognizes me and is always super friendly, but one time, a couple weeks ago, after I had checked out, he said, «Oh! I forgot to charge you for the, uh [mumble mumble] do you have a dollar?» I was like, «Uhhh okay,» and gave him a dollar, thinking he would ring something else up, but he just said, «Thanks!» and walked away and put it in a jar that clearly said «Tips.» Tip my ass.
That said, it’s like two blocks from my house, so I still go here. And he’s still super friendly. But I’m secretly bitter and suspicious the whole time.

Charged me two bucks to tape my box for me. I have had my boxes taped for me at many UPS/​FEDEX/​USPS locations without getting charged. The owner/​manager of this store is a money hungry thug who would squeeze every penny out of you that he can. Read other reviews of this UPS location online. Save your money, do not go here.

The Manager mistakenly put my address as the shipping address of my package so basically I paid 11 bucks to send myself something. When I brought the package back to him he refused to cover the cost of sending it to the correct address. He wouldn’t listen to me, just kept saying there was nothing he could do. Finally said he would split the cost. I refused since it was completely his mistake. Do NOT go here. I don’t blame him for making a mistake. But I am livid that he refused to take responsibility for it. Horrible business man.

Charged us three times the legal rate for notary services. Refused refund after we researched allowed fees. Manager very rude. They also charge a dollar just for taping up a box. Find another way to ship your packages – and most banks offer notary services for FREE.