Einstein Bros Bagels

I have to say I was totally underwhelmed and mildly grossed out by this Einstein location. Packed as it was with a line literally out the door, none of the staff seemed interested in hustling or even being remotely courteous to their customers to make the experience just a *tad* worth the visit.
I found it disconcerting that my friend and I had to repeat our order FIVE times to the woman taking our order, only to have her repeat it back to us a sixth time and still be totally wrong. She then admitted to us she was hungover, at which point I just asked her to cancel whatever she’d put into the computer so we could start fresh.
The food was fine once we got it, with fresh Nova lox and a perfectly toasted bagel. However, the lack of cleanliness and appallingly bad service will make me thing twoce before hitting up this place again.

Consistently great service! I’ve been coming here for many years and I have yet to have a bad experience. Whether I’m picking up breakfast for myself, or picking up some bagels and coffee for a breakfast meeting, I always leave satisfied. I will usually order a turkey egg and cheese on a spinach florentine bagel (my fave!), but lately I’ve gotten into the nova lox breakfast sandwich. The last time I ordered I notices that it was a little bit light on the salmon, but it was still very good. Bonus points because the cashes asked if I Was ok with onions and capers on my sandwich. I hate capers with a passion, and I always forget to ask them to leave them off. That morning, I was also headed to do some volunteer work, which meant a lot of talking to other people, and the last thing I needed was onion-​breath. So I’m very glad she took a moment to ask.
The coffee here is pretty good and it is always piping hot. It stays that hot for an unusually long time too. Not sure how they do it, but with the winter we’re having, I’m not complaining.
The only bad thing is the parking. There is always a competition to find parking here. There are a scant few spaces near the restaurant and I am always hesitant to park too close to the Rite Aid, even though they all share a parking lot. There is usually a tow truck very close by, and they are very proactive about towing. So pack your patience, or have your passenger go get the food while you wait in the car. #Teamwork

Consistently bad service. Please check your order before leaving the store. The last two times I went there they gave me the wrong food… today I ordered a bagel and blueberry muffin and got a bagel and chocolate chip muffin (dried out). I guess they all look alike from the opposite side of the counter where they obviously have no labels to help the staff select the right choice.

This place has steadily gone downhill to the point that there was virtually no cream cheese on my bagel today. There were visible empty spots and if I scraped all the cream cheese from one side to put on the other it still would not have been enough to cover it. No more.

This place is great when you’re in a rush and forgotten to take some breakfast along for your daytrip. It offers good quality food, but the prices are rather high. I honestly excpected more toppings on my bagel (especially for that prices!) so I stopped going there after two or three times. The coffee didn’t convince me either … but the location seems lovely!

Out of most bagels at noon. Small space. Otherwise decent. But they were friendly and convenient. Service very slow

The bagels are ok (Goldberg’s on GA Ave are MUCH better but in downtown SS your options are limited). I wish they had a larger variety of savory bagel options. Cream cheese is good. However, whenever I deviate from a typical bagel with cream cheese I always end up disappointed. Their egg is gross to me– since Dunkin Donuts has opened I go there if I want a breakfast sandwich (it’s kind of sad if your losing customers to DD for a bagel sandwich). Sometimes I forget how bad it is and then wonder why I paid $ 5 for a something I don’t even like. Their veggie sandwich used to be good but they changed it and now it’s totally blah and boring. I so wish this was at least a Brueggers!

I mean I’m not really that much of a bagel person but they do have an interesting variety to choose from. Some are ok but I tried this new French toast breakfast sandwich that they currently sell and it tastes amazing! The combination of french toast, bacon, eggs, and cheese is to die for! That’s the only item I really order there, no coffee or anything. I get my sandwich and dip! lol

The line is pretty long due to slowish service. If you can get past that drawback it only gets better from here. The staff is reasonably friendly and the food is what can be expected if you have gone to Einstein Bros before, which means to say it is nice to your taste buds. There is not really any place to wait for your order if there are more than two people who have already had their order taken, this is the only other negative.

The manager is a jerk. A bill was passed making predatory towing illegal and yet the people who work here still think it’s okay to use predatory towing trucks. I was there for less than 10 minutes and stopped by Dunkin Donuts. The car was hooked and towed in less than 1– minutes meaning EB Bagels is utilizing an illegal practice in Montgomery County, MD.
I am utterly disgusted. Is this competition with DD? whatever it is, there are laws against this now.

Extremely slow! It takes at least 20 minutes to get a toasted bagel with cream cheese on it. The couple of times I have been there, my order was wrong. They don’t put enough cream cheese on the bagels and rarely have tea bags. The service and quality is not worth the prices at this place. I have taken my business to the Goldberg’s New York Bagels off of Georgia Ave. It’s further away than Einstein’s but the drive and wait time to Goldberg’s is a lot less than the time I spend at Einstein’s across the street from my apartment.

Definitely expensive, but tasty breakfast sandwiches and specialty bagels. Hits the spot for sure.

I had a taste for bagels and lox so I stopped by on a Friday, late morning. The location is on the corner of a well-​traveled path for commuters near the Silver Spring Metro stop. The store is rectangularly-​shaped in what is a solid location for business.
I ordered a Classic Nova Lox bagel. The girl at the counter asked what kind of bagel I wanted:
*Pausing, thinking before I answer* «Everything»
“We’re out of Everything bagels”
«What other bagels do you have?»
«Garlic…Onion…»
My mind stops on «Garlic»
“Garlic!“
I wait in the space with some other customers standing along the side, crowding the counter for coffee, napkins and the like. The space doesn’t function too well. You enter and immediately come to the register. The line, though, really is meant to start at the end of the store. At the other end is seating, which seems confused. Is it meant to be a place to lounge in or to just stay long enough to keep it moving?
Then I hear my name and another worker say they’re out of garlic, and onion bagels.
In my head I think «What kinda bagel shop runs out of bagels? Seriously?!»
I choose a sesame bagel. Good choice. It’s toasted and my Classic Nova comes out. It’s a thing of beauty and tasty. I am happy. A bit too much cream cheese but that’s cool. What’s not so cool is the configuration of the space. I sit at a counter that has me blocking the path between the lobby and the bathrooms. People can squeeze by but it’s awkward. My bad.
I ate my bagel and was content. I like the place, but the space it occupies needs to be reworked. For the price though, I’m getting this bagel again… Hopefully on the bagel of my choice.

Chain bagel shop makes bread rolls with holes look like bagels in various flavors with varying success. Avoid if you are a bagel connoisseur seeking bagel salvation. Settle for pricy rolls that most people will devour when slathered generously with chain generic flavorless chemical saturated ‘cream cheese’ — aka schmear.
Close to Metro? Good. Close to another chain for your caffeine buzz? Ok. Some seating? Fine. Staff? The folks who work here are hit or miss– sometimes awesome and sometimes I just feel so bad for them for having to slave at a chain bagel shop yo earn wages that I forgive their less than stellar service.
Overall: know what you’re getting is mediocre at best, but conveniently feeds mouths.

For a crappy, nearly $ 3, bagel, you are better off going to Starbucks. The bagels themselves are fine but the service can be hit and miss. They seem to have a lot of turn over and really inexperienced workers. My bagel this morning had a thin layer of cream cheese essentially scraped on part of it and that was it (see pic). I don’t plan to go back.

Get the veggie breakfast sandwiches! One is spinach, mushroom, and swiss, and the other is asparagus, mushroom, and swiss. Even in the afternoon, the bagels taste really fresh, although selection is more limited than earlier in the day.

This location is not what it used to be. I live extremely close by, so coming here was convenient for me. Not so much anymore… Why? Because, the people making your food don’t care. At all. Everything is kind of slapped together and then crumbled into the wrapper /​bag. Do yourself a favor and just go get a bagel from Starbucks next door.

Worst Einstein! I have visited this establishment before, and like others before me I had a bad experience. I chalked it up to the fact that it was the morning rush hour (8am). I decided to give it a second chance. My experience today was just as bad. This time I went at 10 am. They were quick to take my order but then I had to wait 15 minutes before I could pay because the cashier was making the smoothie orders and everyone else was focused on making sandwiches. When I did get my order, it was all wrong like several folks before me. Cashier gave me the wrong cup size for my coffee even though I was charged for the right size. My order was also wrong when I checked it after leaving. No point in going back and standing in a long line.
They do not have the capacity to function effectively and efficiently. I don’t think they could ever resolve these issues so I am not going back.

Smaller than most Einstein’s I’ve visited with only four small tables along one wall and a high-​top «bar» along another wall, there really isn’t much room for loud people talking to dissipate. But they do have a nice patio for warmer days.
My lox bagel was good, nicely topped with salmon, capers, tomato slices and a couple rings of red onion. Quite filling.
Coffee is refillable.
This is a great location, just across the street from the Silver Spring metro station.

I arrived at Monday morning pretty excited to pick up a dozen bagels with their amazing schmear. It was 7:30am and as soon as I walked in, I saw that there were only two types of bagels available: chocolate chip and blueberry. With the desire to have more variety I politely asked the woman «Excuse me ma’am, do you guys have any other types». She annoying looked back at me and said «Nope. What you see is what we have». I replied «Oh okay. Well how long do you think it’ll be before you have more?» and she said «I don’t know. (sighs heavily) 15 minutes. No maybe longer. 30 minutes». At that point I just walked out. I was thinking about just settling for a few of whatever they had, but after extremely annoying the woman behind the counter I just left.
If you are looking for bagels in the area, go to Giant. They have a whole selection of freshly baked pastries and bagels in the morning. They were even still warm and smelled amazing!