Hill Center Optometry

Well this place is unprofessional and shitty!!! I went in and told them I was having migraines at school. They concluded that I needed glasses. They did a crap job helping me choose a pair and I ended up getting a pair they didn’t have. They said that the glasses would arrive in 2 weeks. I went back there twice to check on them. Both times they weren’t even delivered let alone sent to get my prescription put in. I didn’t get them until the end of my school semester leaving me with biweekly migraines that these glasses were supposed to help. I finally got them and they handed me a filthy box and the glasses inside were gross, dirty, and covered in dust. I asked them about cleaning them and asked if I could get a microfiber case. They said no and that I could wash them with soap and water.

Personally, I like the OD. He’s a very nice man but his practice stinks. I have worn glasses and contacts for almost 30 years and have never had such a bad Optometrist.
1) I had an appointment and still waited nearly an hour to be seen. 2) $ 75 for a contact fitting but there was no «fitting». He gave me one pair to try on and wasn’t even in the room. 3) I was told my lenses would arrive in 1 – 2 weeks. It was 7 weeks. 4) he worked really hard to upsell me on a 30 day supply of disposable lenses. Wrong, 30 meant 30 lenses= 15 pair. 5) According to the insurance claim, I was overcharged by $ 20. When I inquired I was told the insurance company underbilled for the contact fitting.
I’m sorry Doc, but I could have had better care at Costco.

The first time I visited I had an appointment around 12:00 pm no one was there to open the office. I waited about 15 – 20 min till they opened mind you I had an app.
*Great with kids
*Explains everything
*Good Glasses to choose
*Hard to get a hold of the office in signal hill
However someone is Always at the Colton office
*Unrealiable
*Office is always Empty
I Went to pick up my daughters Glasses today Spoke to the Doc. He said they open at 12:00pm so I get there at 11:45am another lady showed up now we are both there waiting she left at 12:35 pm after she called and was informed by the Colton office that the doctor had not returned there calls.
So I kept waiting … Then I Finally Left At 1:10pm Over An Hour

I recently moved to Long Beach, refreshed my insurance benefits, and was looking to get some new glasses. I found this place through my insurance and scheduled an appointment with Dr. Wong.
I got there a bit early and signed in. The office is easy to find from the street, just aim for the big, blue «OPTOMETRY» sign. Signing in as a new patient was super easy and fast, just a few pages of forms to fill out.
I was seen by Dr. Wong right on schedule. He went through my eye exam, found that my prescription needed some changes, then passed me off to the wonderful woman in the front office. She helped me with insurance, payment, glasses, and contacts and I was out of there in about an hour and a half. With everything that I accomplished, this was super fast, yet it felt nice and relaxed and like they wanted me to be happy with my visit, not getting me processed as fast as possible like other offices.
So why does Dr. Wong and this office get 5 stars? Quality of care and customer service! As far as quality goes, this was probably the best, most informative, most careful eye exam I’ve ever had. He identified a major issue with my vision that either quickly popped up in the last year or that none of my previous eye doctors detected or cared to tell me about. That alone is fantastic, but he also gave me the right trial contacts to fix it and I’m seeing better than I have since probably 2^nd or 3^rd grade when my eyes didn’t suck. I’m currently waiting on glasses with the new prescription and going back for a followup to make sure my contacts are fitting properly. That’s another huge point for quality — I haven’t been asked to follow up on contacts since the first time I got them over ten years ago. It’s nice to know the doctor actually cares about the patient, cares about his work, and cares about giving the best/​most comprehensive care he can. Seriously, never had an eye doctor actually get interested in getting me seeing properly like this, it’s a refreshing change but it’s really surprising at the same time!
The customer service was awesome, too. The receptionist woman was fantastic. She helped me decide which glasses looked best, which lenses I wanted, all of the options and the price changes for each of those. It took a lot of time and I appreciated how much attention I got. Again, I didn’t feel rushed and she made sure that I took my time to get the right glasses. And then, on top of that, she did it again for contacts! She knew her stuff and was able to figure out all of the pricing with insurance, discounts, what was covered and not covered, blah blah blah. My head was spinning a bit but she kept everything in order so I could make a good decision on what I was going to buy and how much I was going to spend. She definitely made me feel like a valued patient.
It looks like there are some complaints about the office décor… I’m not sure why anyone gives two s’s about décor when you’re there for a medical exam. I didn’t even notice anything that may have been in disrepair, everything looked fine. That’s not even a consideration for my review, though. The thing that matters is I got an awesome eye checkup and will totally come back and recommend this place. (And I’m really excited to get my new glasses!)

The doctor there is older (which I think the person below was trying to say, but he spent approximately two hours on my eye exam which was a good thing. He found a problem in my eye that someone at costco would not have caught (he looked at my eyes under all kinds of microscopes, etc). My promblem was very minor, and it easily could have been overlooked. He also didn’t use the puff machines; he believes they can become unreliable over time.
The décor in the place was fine – not a big deal. The only reason I am giving them a 4 is that the selection of eyeglasses was not as great as Costco and my glasses came in a few days late. For eye care though, I absolutely reccomend them!
Also the Asian lady receptionist is AMAZING! She sat there and helped me find a pair of glasses that complemented my face. She is incredibly helpful :)