Maid Brigade

Use MB of Shoreline for several years with reasonably good service. Not sure if a management change or what, but the service went to «0». Poor cleaning the last several visits, different staff each time, then a complete «no show.» We had company coming and expected a cleaning in the morning the day before. By noon, no show so called and could not reach anyone. Called all day and finally, spent the late night doing our own cleaning. When I checked later about what had happened, little remorse — a computer glitch? They claimed they had called us but we received no call alerting us of the no show. I spoke to a friend who had a similar experience recently. Stay away.

I used them for almost eight years every other week. They were efficient and did an excellent job. When I was going to be traveling, I could cancel and I could also change my day if I needed the house clean earlier than my regular day. They use eco friendly products and I have the impression they pay their employees better than many of the independent cleaners who also are not bonded. I was surprised by how exoensive it was, but prices were competitive with other cleaning companies and I was happy with having a clean house.

This is an incredible team of ladies (Ashley and Michelle), they clean every nook and cranny in ever corner of my house, every room sparkles when they leave. They are very professional and efficient, and the pricing of Maid Brigade is so much more competitive than the other companies. I would recommend Maid Brigade to anyone needing some help with their cleaning!

The MB team did an incredible job today! It was a first clean (which is a deep clean)
and my house is now cleaner than it was when we moved in. They even set a pair of my husband’s glasses on his desk… a pair he thought he’d LOST two years ago! (I don’t even want to know where they found them!)
My stove top (which is a notorious bitch to clean since it’s white glass-​top) is sparkling. The husband and I went room to room and it was like freakin Christmas morning for us! I will be calling them for regular cleanings.

I’ve been using Maid Brigade to clean my house for about 6 months and I’ve been really happy. We call them «The Ladies» and look forward to every other thursday when they come to clean. They always leave things in clean condition and do the things I don’t have time/​want to do, like floors, bathrooms; and they do little extras, like make my dog’s bed. (Yes, she has a blanket she sleeps under and they always fold it and make it look nice)
I also know Geoff personally and there is not a nicer, more honest person in the world. I’d hand over my bank account to him or trust him with children I care about. He is ethical and is really coming from the right place in life. (Maid Brigade even has the code for my home alarm system, because sometimes I set it out of habit, and I have no worries about it at all.)
Nothing is perfect — but I’ve been very pleased overall. I’m fine with the price. They pay their employees a living wage and run a very professional company. I used to pay someone less, but I could never count on her. It’s worth the price to not have to think about it, I just come home to a clean house and I didn’t have to do it.

I was completely underwhelmed with Maid Brigade. They offered a «coupon special» to send 3 people to my house for 90 minutes. These 3 people all basically stood in one place for those 90 minutes and got very little done. One person was tasked to thoroughly clean the kitchen and floors, and all she did was wipe down the counters (VERY SLOWLY) and wash a plate in the sink. The other two people were supposed to clean a smallish master bath, a small kid’s bath and a water closet. Those 2 people only cleaned the master bath and I am now finding all kinds of dirty areas in the master bathroom for their 90 minutes of collective time supposedly working. In retrospect, I should have undertaken this cleaning job myself with my wife and hire a babysitter to watch the kids. I also left a voicemail to describe my experience and nobody called me back. Horrible experience.

I learned that the family that owns and runs the Woodinville Maid Brigade also owns and runs the North Seattle office. Since they are basically combined, I’m posting this review here, but the team that comes to my house is from the Woodinville office.
This is a really great business. You can tell it is family run and they really care about their customers. Even though the team is scheduled to come every two weeks on the same day at the same time, the office manager still personally calls me the day before just to let us know the team will be coming.
First of all, the clean itself is wonderful. When you come home to a sparkling house, with vacuum lines on the carpets, pillows arranged on beds and couches and everything on your counter tops organized and aligned, it is just a great sight. As far as customer service: I’ve had to reschedule a few times due to different events that always seem to pop up, and they have been great, being very flexible and really going out of their way to adjust their schedule around mine.
Some other reviews have mentioned the price, but I found the other estimates to be just as expensive (some more so) than what I’m paying maid brigade. The only cheaper ones are the under the table operations that I would never trust to let in my house.
Maid Brigade gets an A+ for service

I am now updating this to 4 stars. I *love* that the owner wrote back and told me how to solve the problem for next time. I also am very, very excited that they were able to come out on short notice one day I was really frazzled and expecting company.
That was so great. Thank you!!!
The only reason I’m giving 4 instead of 5 is that perhaps there are less expensive companies, but for me, it is well worth it.

I was really impressed with Maid Brigade! They were able to squeeze in my appointment at the last minute, which is a bonus in my book. The «brigade» showed up right on time (a few minutes early to exact) and did a wonderful job cleaning my dusty, dingy apartment. They really went above-​and-​beyond in the short time they were here — they even cleaned my windows/​sills and re-​made my bed. The tub and sink look like new… totally amazing. I could have spent hours doing this myself and I know it wouldn’t have looked half as good.
I noticed that some people complained about the price of their service, but I think it was worth every penny. Compared to other housecleaning services I’ve tried (April Lane’s and Merry Maids), their work definitely stands out and you get 3 people at once, so it’s much faster.
Highly recommended!

Update 2 — Geoff is flat out lying when he says he never saw anything from an attorney. Not only did he receive a fax but my attorney also spoke to him on the phone. THAT is the only reason he was willing to work with me. This is a very shady company.

I called Maid Brigade because another Unilocaler wanted to marry them. I have a 900 square foot home. My home is not «dirty» (being recently pregnant, everything, including my baseboards, has been scrubbed in the last 2 months) My home is messy — I’m a mom of 1 preschooler & 1 newborn & need simple help picking up toys, dusting, vacuuming & would have loved for somebody to do some special deep cleaning projects in my kitchen. I was dreaming of having someone come in every 2 weeks. How lovely it would be to have some extra hands!
Lorenna came out & quoted me $ 224 (2 hours, 3 cleaners — that’s $ 37/​hour PER PERSON) to clean my 900 square foot home. Ironically, while assessing my home Lorenna also noted how clean it was!
FYI Unilocalers, the Seattle «standard» is around $ 75 an hour (total)! I called the manager Eldeen to see if this was their standard rate & apparently it is. I hate to see what people with family sized homes are paying. Who knew that in this economy one could seriously get paid nearly $ 40 an hour to clean a home?
I’m going to hire a nanny instead, clean my home myself, go get a manicure afterwards & then buy a plane ticket home to LA this Summer and still come out ahead of what I would have paid for a fleeting unmessy home.
Thanks Maid Brigade! You helped me prioritize!

I wish I could marry the woman who scrubbed my floors and tub. I tell you, if polygamy were legal I’d have proposed on the spot.
I got a $ 150 gift certificate as a prize from playing Let’s Make a Deal with WARM 106.9 at the NW Women’s Show and happily put it to use earlier this month. $ 150 gets you a team of three maids for 1 hour and 20 minutes, so I promptly cleaned my house and made a list of deep-​cleaning (not so fun, I hate doing) items that I would like for them to address.
Not knowing how quick they’d make it through the list I just kept adding things on in order of priority. I put EVERYTHING I could think of for them to do. When they arrived (right on time) I explained to the lead maid that the list was in order of priority and by no means did I expect them to finish it. Before I even finished explaining the list she had eyed the first two items and got the other gals to work on them while she and I finished talking. Once our conversation was done her coat was off and she was working too.
When the time was up I walked into heaven. Everything… yes EVERYTHING on my list was done. I couldn’t believe it. There was one lady cleaning as the others were loading stuff into the car… finishing up the last thing on my list. I must say, I was impressed.
The ladies were very nice and professional also — I just cannot communicate how nice it was to have them.
I take one star off for office communication. They don’t tell you what time they are sending people out until day before — which really screws up one’s schedule. Also, I called and left a message after the maids left because one left her coat behind. I asked them to call me back so I could arrange for her to pick it up… but I didn’t get a call. I really hate it when people don’t call back. UGH. So maid, if you’re reading this, I have your coat still…

I have to reaffirm my love for Maid Brigade. Even though it’s expensive, it just means I’m supporting the local economy, right? (Please agree with me.)
Maid Brigade visited me the morning I was hosting a little shindig at my place. I let them in, left for some coffee and errands and two hours later I came back to an impeccable apartment.
I am now trying to move as little as possible in order to keep it as tidy as it was when Maid Brigade left.