Wayside Florists

The positive was the quickness but the negative outweighed it. I asked for long lasting flowers and she said okay you would like a fall arrangement. I said «no, I want any arrangement with long lasting flowers». Two days after it arrived I was pulling out dead day lilies. Wonder why they are called day lilies. You used to be the best so I hope you can start listening better to your long time customers!

Horrible, that’s how I would rate their customer service and professionalism. I ordered flowers for my Mom’s birthday early in the day. After talking with my Mom in the early evening, she had not received her flowers. I called Wayside. They said, «we called her twice. She didn’t answer, so we didn’t deliver.» Wayside didn’t even attempt to deliver them. I assured Wayside that she was home and asked them to deliver them (4:53 pm). They told me no, that they would deliver them in the morning. It wasn’t Valentines day or anything. They could have delivered them. But they didn’t, which I think is a horrible, unacceptable way to treat a customer. In my opinion, they should have called me to let me know that they were having issues. I’ve order a ton of flowers from respectable florists, and I’ve never heard of such a ridiculous policy of calling the customer BEFORE delivery. I asked the manager «Doesn’t calling before you deliver ruin the element of surprise?» He replied, «they get a surprise phone call.» Seriously? Considering this, I think EVERYONE should avoid this place. Imagine trying to surprise your wife on Valentines or anniversary? If they would’ve told me their call-​before-​delivery policy up front, I wouldn’t have ordered because I wanted to surprise her with a delivery. What makes matters worse, my mother is suffering from a terminal illness and she might not have another birthday.