Wescom Credit Union

been transferring over and over again with different banks due to their service but with wescom it’s perfect for me!!! full costumer service!

I have been with WESCOM for about 10 years now and I could easily say its been the best experience ever!!! Thank to all of you

I got an Auto Loan with Wescom about 2 years ago. First off they messed up my name on all of the paperwork 3 times which caused a ton of issues with the DMV. They finally changed my middle name From MACHINE just a few months ago. They cannot get me a statement or an official balance to by mail or email. I want something in writing but they just can seem to get it right. I have «fixed» my address with every person I have spoke to on the phone because no one is able to correctly type. For the past week I have been begging for a total so I can pay what is owed… How do you stay in business without providing invoices?

Their online support answered the phone fast, took care of my needs fast and respectfully, and were very friendly. Happy customer.

I when to wescom today to apply to refinance my vehicle and for the second time they denied me… What they told me that they couldn’t process the load because I have 2 accounts from 6 years ago that are affecting me and that’s the only two accounts I have bad in my credit, it’s funny that I got a second car after they denied me the first time. Please stay away from wescom isn’t a good place to do business !!! BEWARE OF WESTCOM!!!

Ive been with Wescom for almost 10 years and have always had a good experience. I took out a car loan with them and a personal loan after that. Better APR than Chase and better hours and locations than the credit union my Guild offers!
Their online banking is easy and the mobile app for my phone is pretty cool too.
They are a huge credit union, but I get a small bank vibe whenever I walk it. Especially from Susan, she rocks!

The WORST Customer service I have ever received in my life. Went in for a loan, but didn’t have all the criteria ready to go. They pressured me into closing that day and «bent» the rules for me — then harassed me for weeks to get them paperwork that wasn’t readily accessible. I was trying my best to get them what they needed. 3 weeks later, a «manager» named Cecil called me and said I only had 30 days to get them the necessary paperwork (which no one had ever told me) then threatened if i don’t get them the paperwork they need they would default my loan and i’d have to pay it all out of pocket the following week. Had to miss work and pull so many strings to get them what they wanted. I honestly feel i got taken advantage of and swindled and now I’m stuck in a loan with them for a few years. SO UNPROFESSIONAL.

I can’t think of one time that customer service hasn’t been above par. I’m always greeted, treated and spoken to like I’m a person & not just an usual customer… I have even witnessed wonderful customer service to other people who do business with Wescom.
I’ve been a Wescom member for over 15 yrs… I’ve also been a customer at other banks, the usual ones… and must say that I have stuck it out with Wescom simply because of the great people service they give to me & others… and I’ve 4 other branches & the people service has NEVER failed!

My review is for Wescom as a whole.
I joined Wescom in 2006 & I LOVED, LOVED this CU until they denied me three separate times for a loan. They didnt even call me to advise, I had to call them each time to check the status which was disappointing. They said my DTI was too high, I tried to explain & give proof that my hubby pays the mortgage however I guess they didn’t want to take the risk. Never mind the fact that I had proven myself to be a great member. I paid off an auto loan with them & had NEVER been late. They were able to successfully drafted the pmts from my account. My fico score has ALWAYS been over 740, I am/​was gainfully employed & my direct deposit goes to Wescom. I feel like a #, sorta like I’m banking with one of those major banks such as BofA or Chase. I definitely don’t feel valued as a member! Needless to say, I am slowly taking my business to another CU. I never thought I would say this but, You SUCK Wescom

We have been with Wescom Credit Union since the early 70’s. back then it was called «The Telephone Credit Union».
I cannot thank this institution enough. From the tellers to the personal advisors we have always felt important. By the way, they all shuffle around to help each other out.
I feel secure knowing and trusting Wescom with not only my personal account but with my business account.
I now have family members as members and they are just as satisfied…
Thank You Wescom for being there for us.

Now I have not dealt with any other representative at this location beside a female representative. As soon as I walked in, I was already able to sense negativity assuming because it was almost closing time. She didn’t look happy and as soon as I told her I wanted to open an account she seemed even more annoyed. I was irritated the moment I saw this.
We sat down and begun the process to check wether I would qualify for a checking account. This female representative then tells me I apologize but it states here in chex system that you owe money to Bank of America and weren’t able to open an account. I went back to Wescom for a different branch about 9 days later after I figured out what was wrong because I knew I owed money but I paid it all back in full almost 2 years ago. I received a copy of my Chex System report through mail and it showed that I paid it in full.
After returning to Wescom in Stevenson’s Ranch, the manager here told me that in their system it was also showing PAID IN FULL and had only one option to open a savings account or take credit consumer counseling, get my certification, and open a checking a account.
The point is that this female representative didn’t try to help me at all and lied to me about what it says in the Chex System report. Her attitude was horrible. What great customer service she gave. What a way to represent one of the most well known credit unions. This review was based off of only her and no one else.
NOTE: The Stevenson’s Ranch branch had amazing customer service. They called who they needed to call and did their research to do what they could to help me out. They even provided me with the credit consumer counseling number.

To sum it up in a single sentence, I can tell you that Wescom has given me nothing but problems.
It’s pretty damn rare that a business makes me angry enough to rant about it on Unilocal,so I hope y’all enjoy this one!
I decided to start using a Wescom checking account after getting sick of Bank of America’s outrageous $ 35 overdraft fees & issues keeping my debit card number secure. I figured since everyone seems to like credit unions I might as well try it, right?
It was worth a try, but as a whole, it’s been a total failure.
I should have known when the guy who set my account up miskeyed my address TWICE, requiring me to spend weeks following up on where exactly my new checks & debit card were. I should have stopped then, but I wanted to give Wescom the benefit of the doubt…
Let me explain a little more about myself as a banking customer, because I believe other people might need something different from their bank than what I do. I’m the kind of person who doesn’t like talking to an automated system OR a teller. I like to get all of my banking information in the form of daily balance alerts & online banking.
I’m an electronic transfer, direct deposit, auto bill pay kind of person. In other words, I’m not a fan of paper.
Wescom’s technology bites the big one. Their alert system is completely useless. They can send you an email every time a transaction goes through, or when you hit a preset low balance threshold, but they can’t simply send you a daily balance.
You can only go overdrawn in very particular circumstances, for example, if you spend every penny in your checking account in a wild spending spree, as a felon would if he stole your identity. However, if you have $ 1066 in your account and you write a rent check for $ 1100, that shizz will bounce like a pimped out Impala.
then you’ll pay returned check fees. At your own bank, and your landlord’s bank. A$$holes.
Oh, and if you drop a check for $ 777 in your account and you don’t endorse the back, they’ll withdraw the $ 777 and SNAIL MAIL that check back to you for you to sign. Because your secret PIN number wasn’t a better indicator of you depositing that check than some scribble that ANYONE with a PEN could have SCRIBBLED on the back.
And then, in 5 – 7 business days, you can take that $ 777 check back to a bank that would like you to have money and be able to pay your rent on time. Like Wells Fargo. Or Citibank. Or Chase.

I have been a member of this credit union for over 10 years. I have financed all 4 of my vehicles through them, with great rates. The service is great I have never had a problem getting something corrected when needed. I would never go back to a bank.

I love this credit union! I like credit unions in general – and for that reason I have belonged to a few of them around the country. In the past I have also kept my money in regular banks, so I have plenty to compare this institution with. These guys are a hundred percent professional and small-​town friendly. They offer good rates on loans and have never given me a reason to be annoyed for anything (which is saying quite a lot for a bank I think!). I go in about once a month to make deposits and they all know me. They have a cute kids’ area, free coffee, validated parking, it’s clean and nice there, and I’ve never waited in line for more than three or four minutes. Also I love the cross-​section-​of-​the-​population customers who bank there, who it’s worth noting are equally friendly in a slow-​paced easy-​going kind of way. Wescom really does make me feel like I live in a small town.

I personally love credit unions. Wescom would be the reason. Great bank tellers superb customer service and you can withdraw money from any seven eleven ATM.

Thank You, Wescom, for being THE BEST alternative to the big box banks…
Goodbye Wells Fargo and your unfriendly Tellers, your mediocre online presence an your overpriced services… WESCOM Is the way to go if you’re looking for a viable alternative!