Citibank

I had an awful experience here at this branch. Many incompetent people. Lured me into getting a loan.
Charged bunch of fees, refused to work with me,
branch manager was reluctant to help.
After almost 25 years being with this bank, I am about to close all my accounts and
go to Chase or Wells Fargo.
I’m done with Citibank.
The treatment that I received throughout this past year, and it’s based on several, not just one encounter, the customer service is now less than we wish to be desired. Attitudes have changed, no care about loyal customers.
I even contacted the Manhattan office, they do not care about their customers, I felt betrayed. Service was a lot better years ago, they changed the policies, they charge now a lot of fees. They refuse to work with customer. Even if you were loyal to them for many years. My advise — take business elsewhere.

I’m not an actual customer here but I accompanied my BFF yesterday bc she had a lot of major banking issues to take care of and was very stressed out as they involved large amounts of money and multiple accounts. Two women really stood out, I’m not sure of the spelling but I believe they were Chrystle and Kristina. They both went above and beyond anything I’ve ever seen a banker do and their personalized service and compassion truly saved the day for my friend. They were beyond helpful and really seemed to care. They took so much time to explain everything, give options and wait patiently that by the end of our visit they just seemed like girlfriends. I hope they are recognized as the amazing employees that they are bc they really made a difference yesterday. Thank you ladies!

I used to LOVE going to this branch. Everyone was so helpful, beautiful smiles, calm attitude until today.
I was directed to someone that is probably on training, that calls himself a «personal» banker that has absolutely nothing «personal» to offer. Arrogant, confrontational and condescending — not the kind of experience you want to have when speaking to someone where you put your money. All he could tell me was that he had an assumption that this might be the problem. Then he called the 1800 number and all the assumptions continued. When I asked what really happened, not assumptions, he said I could either drive to the Studio City branch to talk to someone there or wait another 10 minutes to speak with the manager.
Not the way to deal with a client sir. Have you heard of the word «customer service»?
I’d rather drive to Studio City or West Hollywood where I’m treated with understanding and dignity. Or maybe go to a different bank.

I love this bank. They have new managers. The manager is always helpful and the assistant manager went above the call of duty to help. I feel like they know what they are doing compared to other banks. It’s always a busy branch but they help out when the line gets too long. Great bank!

The actual branch number to reach a PERSON is 818−817−0934.
This is the one across the street from Best Buy on Van Nuys blvd

The tellers are very friendly and nice. They usually have 3 tellers working at a time which is nice. The atm’s are inside which is great for after hours. Although I find the branch to be great please be advised that it is not in a great neighborhood and there are always sketchy people in the parking lot. They have no parking lot security.

It’s really annoying when people don’t even know how to do their own job. I have had several issues with this branch walking in with questions and no one can really answer them correctly. I find myself having to call for help over the phone all the time.
Just recently my card was compromised and I called over the phone to cancel. They informed me that I can easily walk into my nearest branch and give them a case number and they would fax my paperwork. When I walked in, it took forever for someone to recognize I was even there and it took 4 representatives to finally figure out what the correct process was to stop further charges on my account. Really guys!!! Isn’t their like a training y’all get before you start your job??? Or maybe like a refresher? I would definitely suggest it.

Pros:
They always smile
More than two tellers at one time, or any given time.
Clean place like any other bank it should be.
Service as expected.
Some friendly tellers.
Cons:
Too many new tellers which I have to explain what is bad… new tellers are not accustomed to banks customers and not enough teller windows open.

No ATM parking… boo!

This is my regular bank.
Love it… work nearby by, live nearby. Unlike CHASE… my former go-​to bank… there isn’t ridiculous minimum requirements that result in huge fees if not met. Good location near the fwy and Ventura blvd.
The tellers are all nice and helpful… never had a problem with them. A few cuties including one gorgeous latina or black teller that started working there a few months back. Super sweet, beautiful smile and always extremely helpful and nice.
All-​in-​all this bank is amazing!