The Walking Company

For a store that sells shoes for walking, they really didn’t have much to offer, not much variety to choose from. Not much style either. They need to add better looking shoes than what they right, not soo appealing.

Bought many Dansko shoes in this store for years. Great customer service… Location in store moved and the person who helped us, NOT, gave us the shoes and walked away. He seemed irritated that we had a question for him. Additionally, he went to the front of the store and kept looking at people walking by… Only a few Dansko and the entire lines almost consists of Abeo… Will NEVER go back there… It’s the worst!

They know their stuff!

Miserable return policy. I was sick so my wife went to make the return. Withthe actual original receipt in hand, they would not accept a return without my credit card as well. Target, Nordstrom and virtually every other store in LA would gladly accept a return without the credit card, but not The Walking Company. Will never shop there again.

While shopping the other day at Fashion Square, my husband and I happened in to the TWC. As soon as we walked in, we were greeted by the staff. At first, there was one other couple being served, but soon, the store was full of people asking for all kinds of shoes in different colors and sizes, including us. I thought that this was going to turn into a bad experience. Not at all! All of the employees remained friendly and helpful and made us feel like we were all that mattered. We even got a lesson in orthotics from our salesperson, Shannon, and my husband got a pair to go with the shoes he chose. We noticed that all of the salespeople were asking questions of customers and trying to help each of them get customized service, even the option of ordering a shoe that wasn’t in the store stock. Shannon was kind and genuine and knowledgable. I will definitely shop at this store again. I hope Shannon’s manager sees this… good job to her and good job to her manager for hiring her and the other salespeple, which made our shopping day!

I recently had a severe Multiple Sclerosis flare up and was hospitalized for a couple of weeks. I required Physical Therapy to get back up and mobile after my incident. A dear friend recommended TWC for quality and comfortable shoes. Sure enough they have an incredible selection of shoes made for comfort and stability. A young woman named Shannon was the icing on the cake. She was helpful and so cheerful that it made my experience so positive. I was so moved by the store’s goods and service that it inspired me to Unilocal them. I can’t wait for these shoes to wear out so I can go back and get another pair… and to see Shannon again. Cheers!

My experiences at the Walking Store Sherman Oaks are always the best. First place I go for shoes. So unhappy my older woman feet need more attention and shoes well made don’t come cheap… so at least the service is great.

After thinking I knew best and would buy shoes for $ 100, only to find I would be in pain very soon. I broke a toe and have corns on my feet plus my feet are unusually wide. As a child, my mother would say to the shoes salesman, «just give her the box.» I also have very high arches.
ANYWAY…I went to the Walking Store full well knowing that I would have to pay this month’s car payment late… but I had no choice. These are my feet! I got a lot of help from salesman Dillon. He was courteous and unassuming. He was patient and knowledgeable. I could be kind of a pain with shoes. We ended up going with a man’s size 9 for the width and that was at my suggestion. I couldn’t be happier. My first man’s shoe and who cares… sneakers have been so ugly for so long. does it matter? I was pleased at how Dillon showed me the orthodic inserts and how they would support my non-​arch. Each time Darrell would bend down to the floor and insert the supports into each shoe he showed me, all I could think about was his knees. The Walking Store is about comfort right? So where is the comfort for your employees? Shame on you Walking Store. Get professional and get some kind of seating for these guys that have to bend ALL DAY LONG. Really!

when I first walked into The Walking Company, i looked around and didn’t see any insoles. i thought I’d just ask the guy at the register (Anthony) He told me they did and that they didn’t carry the ones i asked about. He told me they have their own insoles and if i wanted to try some on. I agreed and he asked me to step onto this machine so it can scan my feet. after that was done, i told him i have plantar fasciitis and i have heel spurs and was already talking to my doctors about scheduling surgery and planing my disability time off. he gets to talking and seems to be very knowledgeable. he then brings out about 8 different orthotics. he started off with basic ones and saved the more custom ones for last. i had instant relief! i already walked in there with achy feet and massive pain in my heels. he spent a great amount of time helping me. i cannot thank him enough for his time and i will forever be grateful for his knowledge and for helping me get relief. after thousands and thousands of dollars spent over the past 5 years, ive come nothing close to this. I walked away with tears in my eyes i was so happy and grateful for this kind mans help. i hope by the time my orthotics needs to be changed, Anthony is still working there.

Very helpful salespeople. However, the amount of my purchase was debited twice from my bank account using my debit card. Getting it back into my account took four business days and long arduous conversations with their corporate office and Wells Fargo banking staff.
Good products but a rotten experience. Give it a miss.