Apple Store

This review is on the store’s service. They didn’t seem very organized at the Genius Bar. There ratio of Genius Bar workers v floor workers was really off. Lots of employees available to help you try on that Hermes Apple Watch, but nobody to help you get your sim card out of your phone.
(To the store’s credit, they do service a lot of cities at their location: Studio City, Sherman Oaks, North Hollywood, etc.)

I just purchased my daughter Apple watch for her graduation gift from this store. The person who helped my daughter to set up her phone was very rude and mean and un respected full to me and he made joke from me. whenever, I asked about the phone how is work the Apple Watch. He thought, I don’t know English because I have a accents in my language. He’s name was SAM .
He is very bad at customer service and he doesn’t respect people.
Hopefully he gets punish with the company.
He made me very sad and he broker my heart the way he acted. He needs to learn to respect all the people in the world it doesn’t matter what color skin we have or how we talk and which accent we have.

The manager, Betsy is awesome & customer service is top priority!!! Highly recommend this store! Thx Betsy for your help!!!

Worst customer service ever… I purchased and got my laptop repaired not even 6 months and the its a LEMON! They gave me the tun around three times telling me its software then hardware and supposedly fixed the logic board but still freezes up… This place is terrible!

I had to update my phone to a 6s. It was not easy. Long story but it took 24 hours to figure out and Amanda took amazing care of me. She didn’t get frustrated even though it would have been justifiable. Anyway 5 starts to Amanda and the apple staff.

thank goodness for the green shirted army at the apple store! for the past few weeks, the mister had grown increasingly frustrated with the lack of charging going on with his iPhone, to the extent that our domestic harmony was in danger of disruption! thus, this past sunday i hauled the mister in, intent on having his phone checked out by the experts.
despite the mob scene at the store, within a few seconds i had sighted a green shirt unencumbered by customers and i beelined it over there, explained the problem, and handed over the phone. within 20 seconds, our heroic green shirt fished out an assortment of lint from the phones’ port.
problem solved! although we were warned not to try fishing for lint at home on our own should the port get bogged down similarly in the future…

The waiting time is a little time consuming. But it’s all worth while from the knowledgable Apple employees. Evan helped me out with my laptop and he was oh so helpful. Very nice guy and knows his stuff. I give him 5 stars over all.

I had to take my computer in because it wasn’t working correctly… But luckily I got the BEST service and care from Erik. He was supper informative and attentive! I would definitely recommend this location for all of your needs!

The best customer service I have ever received to date. Apple has always been great when taking care of their customers, and choosing great employees to take care of people’s needs.
If you come to this store, and get to work with Aaron on your apple devices you’ll be in great hands. He’s knowledgable of all things apple and is the most respectful employee you’ll ever meet. He took care of all my needs and I left the Apple Store feeling happy and content. Aaron, you deserve a round of applause for being so great. Thank you!

This Apple store has excellent customer service. The Apple Genius named Jay was very helpful in explaining and solving my phone’s issue. Highly professional and prompt service. Would definitely buy my iPhone 7 from this store.

How do I make an appointment to see their Genius people? I can’t really leave a review since I’ve never been here but it’s the closest to my house.

The worst customer service ever. It took over an hour to see someone. The store was extremely cold. It reminded me of a freezing day in Chicago. My son’s I pad is under warranty and was damaged. The sales persons was very disrespectful and had an ugly smirk on his face as I spoke. He told me I couldn’t swap out the pad for a new one. I’ve been through this before and told the rude guy and his timid manger it could be done. Instead of accommodating me, they made excuses. The following day I took the pad to Apple at the Grove and the sales person and MANGER found a way to accommodate me and swapped the unit.

Worst experience ever! I brought my phone for a cracked screen. I had to wait 1.5 hours for someone to check my phone because a «technician» needs to evaluate it. After waiting for the technician, he took 20 second to look at my phone and said that I need a new phone because it had a little dent in it. The dent was even visible. The manage was super rude about the entire experience. They said I needed a new phone for $ 350.
So I want to a local store that changes screens. They took 20 min and fixed without a problem. And now my phone works just fine.
This place is a ripoff!!! Avoid!!!

Elizabeth was absolutely fabulous yesterday! Multi-​tasking fairy Godmother (she’s certainly a miracle worker) with a friendly spirit — thank you, thank you, thank you.

apple’s customer service has gone down long time ago. But today I met even worse customer service in this location ! I was doing an exchange 6+s to 6s. So I asked her the remaining $ 100 put on a gift card. She says I can’t do that it must go to the original payment method. I explained to her that it’s not necessary to do that as you guys didi that for me yesterday when I was exchanging my dad’s phone. She gave me a hard time and said she would talk to the manager. She went to the manager and was gone for a while. after 30 mnutes she came and said «I couldnt find you where were you». I replied I did not move from where you left me girl you were suppose to come to this table (this is not a big deal the big deal was her attitude!) Finaly she gave me my phone and the gift card. I will try to avoid here every time that i go there.

They come across helpful and nice, but they never seem to give me a fully functional phone once I give it a day or two. Maybe Apple products are just poorly made or something because the last 3 phones I’ve gotten have freaked out for no reason. This one is saying I don’t have a SIM card and showing I have used 111MB of space even though I clearly haven’t.
This time I have to wait an hour for them to help me, but was told I needed to leave and come back. Of course that stopped my phone back-​up that they started and it didn’t back up properly.
I’m still waiting to go back… giving me time to type this review.
Last time I came here the tech was very friendly and helpful. My brand new iPhone 6 had slipped out of pocket into water and drowned. They replaced it for a small fee because I have the apple care insurance. Of course the replacement hasn’t worked properly since about 2 weeks after I got it.
The time before that I came here with my old phone and that phone was about 2 weeks away from the coverage expiring and I explained to the tech that I was having problems with it and was about to go on my honeymoon out of the country. He said no problem, appeared to type something on his iPad and said just come back when I got back because they were going to have to keep it and send it somewhere but I was leaving the following day so I couldn’t be without a phone. I did come back as soon as I returned and there was no record of me coming into the store and since the coverage expired they refused to fix it. I ended up switching to an old phone I had at home until I could afford a new one. (The new one… that fell in water right away.)

This is my favorite Apple Store location. Every single time I’ve had an appointment, the guys at the Genius Bar were able to assist me and figure out the issues quick and simple. So friendly and easy to talk to as well!
Arrived for my appointment and then was patiently waiting to be helped and the guy that helped me most recently kept checking on me and making sure that I knew he was almost done with his other client which was just so nice of him.
He was able to figure out what was «wrong» with my laptop that no other person could figure out for months and months. He checked every single folder and then realized the problem was something so anticlimactic and simple! Haha.
But anyways, Definitely my go to Apple Store from now on~

Okay, I made a mistake and came on a Saturday, both times, and people in large groups doing the same thing make me uncomfortable. In this case, we were all frowning around white tables as we thought about how making an appointment still meant waiting (15 minutes on this Saturday, 40 minutes for the guy next to me) but once I got to the genius bar and reluctantly showed Eric my ten-​year-​old laptop that I’m about to send to my seventy-​year-​old dad who insists that he will find it useful, I realized, this service is free because I own a mac, and Eric is about to make this thing clean and useful for absolutely nothing-​so this place is awesome!
Eric was awesome too, he told me that while Apple will only make replacement parts for five years, many of the products last much longer and he used to work at a school where he went around and found old macs to refurbish and add to their lab. How cool is that?
He also told me I could recycle my macs with them for free, which other places charge to recycle. If you do recycle with them, they will wipe it for you, so all personal info is safe with Apple. I actually have a mac that’s seven years old and I’ve dropped it a few times so now it’s kind of wonky and I should probably let them have the parts rather than have it collect dust for another five years and become totally useless to anyone.
However, I will not do this on a Saturday.

Let’s talk about good service now, shall we?
Much smaller than the Northridge joint but what they lack in size they make up for in customer service. Typically, Apple workers are pretty laid back. Usually the awkwardness happens while waiting for your transaction to go through or your computer to finish loading. Tonight’s visit, however, was probably one of the best Apple Store trips I’ve had (which says a lot because I’ve been an Apple consumer for 8+ years).
— Came in promptly for my 6:45PM scheduled appointment at the Genius Bar and was taken in just as promptly.
— Was given a good amount of time and suggestion on comparisons between the Pro or Air.
— When I finally decided on the Air, I was given an awesome sales guy named Robert who was fun to talk to the majority of my time in there. He suggested the best discount, tips & promotions that came along with the purchase. While the transaction had us calling the bank to confirm, he also provided good company over what could’ve been an awkward waiting game.
— The three people who assisted me were all very informative and easy going which just made the purchase all that sweeter even though my wallet is still very much torn up from the whole thing. However, I am now a proud owner.
Kudos on a good sales person & service, Sherman Oaks’ Apple!

The Apple Store… it’s likely that you have been to one of them before. Sometimes it’s like sticking your hand in a box of Cracker Jacks hoping you are going to pull out a cool «prize». By a prize I mean a good employee at the Genius Bar. It really all depends on if it’s your lucky day or not…
Tuesday was my lucky day at the Apple Store and Wednesday it was not… however Thursday I got lucky again! After 3 long days at the Apple Store, I’m finally a happy camper!
Robert from the Genius Bar helped me out on Tuesday. He knew immediately I had a bad battery and explained to me that since this problem had been going on for years it’s probably my software. I had heard this before from other employees as well. I came back Wednesday to get my new iPhone and back up everything like Robert and I had talked about but he wasn’t there.
Unfortunately Kevin helped me out. He was a little rude, he was confused on why I was there, didn’t know why I was getting a new phone… tested my battery and said it was great! He told me I could back up my phone and the software isn’t the problem. He also left me there waiting, never came back to help me once my phone was backed up! I had to go grab another employee to help me after 30 minutes of just sitting there.
Long story short, Robert was right… it was my software and my new iPhone 5 wasn’t working… I should have listened! I talked to Betsy, who is one of the managers there and she fixed everything! Got me into a iPhone 6, and a free case. They were sold out of the iPhone 6’s so this made my day! She also had Sam help me out. Sam was professional, smart, friendly and knew exactly what he was doing. Matt Crain was also another amazing genius. You got your prize if you get Robert, Sam, or Matt at the Genius Bar… they all are great!
I gave them 5 stars because Betsy went above and beyond to make sure my problems got solved. She made me feel like I was a priority and I really appreciate excellent customer service!