Lorna Jane

I popped into this store wanting to purchase some new workout wear. The sales staff was energetic and nice and I made a substantial purchase. A couple days later I decided I did not like the way the clothes fit so I decided to return them along with the free gift as I felt that was the right thing to do.
Here is what they do not tell you. there is NO refund of your money, only a store credit. Had I known this I would NEVER had made this purchase. They also tell you that your store credit/​gift card does not expire. That is a lie, they expire in a year per their corporate office.
When I spoke to the sales girl about getting a refund, she said we only give a store credit. When further pushed about this, it was «well we have to jump through a lot of hoops to do a refund» then it turned into «we cannot refund on our register here».
I think this store lies to it’s customers and are thieves and I am still trying to go through their corporate office to get my $ 300 back. DON’T SHOP THIS STORE.

Awesome Service!!! Awesome Quality!!! Awesome Story!!! Love… Love…Love Thank you KC & Michelle… I’ll be back with pleasure!!!

I’ve wanted to like Lorna Jane, perhaps this was solely driven by my curiosity of a new women’s athletic store popping up around town and racks being filled to the max. I’ll admit they’ve drawn me in for a minute or two on a couple of occasions but I’ve never stayed long or been impressed with anything I’ve seen.
More recently I was going to be in the Santa Barbara area and was set to attend an Elite Only Event for us gals at their Santa Barbara store. The event was canceled which was no real issue for me since I’d planned to be in the area anyway but we were then sent a $ 50 voucher + 40% off coupon for a one time use at a Lorna Jane retail location.
I figured why not give this store a chance because the deal was so great and this may be the ticket to actually having me spend more than one or two minutes in their store and become a new customer.
I chose to pop into their Sherman Oaks location and actually spend a good amount of time going through a majority of the racks, looking at the design and several other factors that I look into when selecting my athletic wear. I then tried on a variety of items to give this place a fair chance.
I ended up only deciding on one pair of shorts that I figured I’d wear for an upcoming 80s run, they surely weren’t anything I’d marathon in but the style/​color were right for this certain event.
That’s when things went way south (granted I had already dealt with a semi annoying, abit pushy, not good at comprehending or listening to what I’ve said I am and am not looking for sales associate) and the music blasting like some sort of tacky night club, all this aside I was still at the cash register.
The promo codes weren’t working in their system and after spending nearly an hour on my first visit there, I was asked to leave the items I was going to purchase behind so they could contact corporate and would call me the next day. Well the next day happened, and I never heard from them (after leaving my full contact info). I then called the following day to ask if the issue had been resolved to which I was told yes I could come in. I went out of town for the weekend and decided I’d swing back in this past Monday — again, the issue had not been resolved and I was asked again to leave the item I wanted behind and I would be called later that day or the next. I was contacted Tuesday and told everything was squared away and working and my items were on hold. I then went back only for the issue to again not be resolved. On a couple occasions I was told a price but declined to accept it for the simple reason that it doesn’t take a rocket scientist to do the math on $ 50 off + 40% off so it’s very clear when things aren’t adding up correctly that these promos weren’t working.
All in all I believe I left under paying by $ 3 which for the extreme inconvenience that this entire process was and the fact that even after telling them what the price should be their system still came up with a different amount, I accepted it — paid and left.
Their sizing also seems a bit off, again one of those stores who make women think they’re smaller than they are. An extra small shouldn’t fit me the way these do. I also don’t believe in clothing made to be firm or help you look a certain way, you should be working out to look that way not held in by a garment for a false illusion.
I definitely wouldn’t recommend this store. I think this line has a long way to go before they’re able to gain any real business from customers who are use to Lululemon, Nike and other running brands such as Brooks. I’d rather swing by Target and pick up some good old Champion gear than deal with such horrible customer service.

Love this store! I’m a hard to fit woman (tall) and was able to find amazing workout clothes. Style & quality are impeccable. Michelle the manager is phenomenal! Prices are fair for the high quality.

I’ll start by saying Lu Lu’s and Athleta’s
clothes don’t fit me very well, and when I find something that fits, it’s usually way expensive. So I was glad when Lorna Jane came to LA! Their clothes fit me perfectly and they are just different enough that I don’t look like every other blonde girl at the gym. I’ve owned a few pairs of their pants for over a year now. They still look newish. I am hard on my workout clothes, I work out a lot and I’m happy to say Lorna jane’s clothes have lived up to the stress! I recently had a sports bra that after 1 wash and wear, the under band became twisted and it was no longer wearable. I took it back to the Lorna Jane store because I have 5 other sports bras that have been wonderful. After making a few phone calls to follow-​up, they replaced it with a brand new one, my pick of color too! I am quite happy to know that they stand behind their products. I’m a loyal fan and recommend the store, merchandise and salespeople. They seem genuine and the salespeople are attentive and very sweet and helpful :)

I stopped by the store today and wow, I had an incredible experience! I had previously visited one of the other stores on SEVERAL occasions and was never helped by any of the staff. I was unfamiliar with the brand, so I had tons of questions.
Cut to today and I was in the mall walking around and decided to give this location a shot. I was promptly greeted by Amanda and she absolutely MADE my experience. She informed me about the brand and asked me detailed questions about my activities to guide me to the right choices (I was looking for workout pants).
The workout pants are life changing. I know that’s a bold statement, but seriously girls, go try on a pair. They make you look like you have been working out nonstop. Super flattering and unbelievably comfortable. They are well worth the price — and this is coming from a bargain shopper!
I will absolutely come back to this store and shop again in the future.

I love this brand!!! It is well thought out, for women by women! They have free classes on Thursdays at 9am… did I mention FREE!!! helps jumpstart my day and they give a discount that day so I always get a new outfit! The staff is really friendly the music is lively and the colors are so bright and vibrant I don’t want to leave lol. I will definitely be back with my friends! I have completely transitioned from other brands. I am an LJ girl for life! Who doesn’t want a pant that sucks you in and makes you feel great and confident!