Gap

This review is long overdue. it happened some time ago. I was standing in line to pay for my dress that I really liked. I was so excited about my purchase. The cashier called me and I approached her. When i was about to give my item, the manager (white lady) came and interrupted our transaction by saying she wanted the cashier to do something. When the cashier nodded my direction meaning she was helping me, the manager looked at me and just waived her hand off towards me indicating that I could wait. I look like a latina even though I am not. I have never felt that badly discriminated. My excitement went down the toilet instantly. It was a quick task the cashier was back in a few seconds. After seeing my face she apologized though it was not her fault. After I said I felt discriminated the cashier apologized again gave me 50% off immediately. I paid for it though I was really sad at the moment. I walked out the door and told my husband about it. He was so mad that he wanted to confront the manager. I calmed him down and we just went straight to the exit of the mall. i wore the dress once and I still have it but I didn’t enjoy it wearing. This happened some time ago but still get sad when i see this store while walking around the mall. I never went back to it since then and i never will. I didn’t want to write this review but I thought it might help Gap train their employees behave themselves better.

3 stars is just the boost for the guy with amazing customer service.
The store is poorly laid out and things are hard to find. When I finally was directed to the dress slacks they weren’t even arranged by size it was one big pile with sizes out of order.
They should also considering offer a wider selection of short pant length options versus regular, average, and tall.

Knowledgeable and friendly staff. The Store manager knows what she’s doing! Best Gap store in the valley.

I love this Gap. Everybody is super friendly, it’s always very clean and organized, and everything is nicely arranged so you can quickly browse. I’ve also been digging some of the new styles they’ve been getting in this year — even more than the stuff from the last few years.

I want to invite everyone to our event,
Style by on 5÷8÷14 between 6pm-​8pm
All store 30% off (new product, sales)
Great atmosphere, refreshment and snacks.
With a purchase of $ 150 or more, you have chance to win our GAP gift cards.
Hope to see you soon.

2014 Unilocal 100 CHALLENGE — ⁹²⁄₁₀₀
Meh…I don’t really like this Gap. I think it’s just ok. They have one entire room dedicated to just fitness/​sportswear clothing, and then a larger area for the normal clothes. The left side is mostly women’s clothing, and the right side is men’s.
I only go to Gap to check out the sale/​clearance section since anything at regular price is overpriced, IMO. This Gap has THE SMALLEST men’s sale section! I couldn’t even find it for a few minutes because it was that small. It’s tucked away in the far back right of the store. I was really disappointed because they had like… maybe 10 items in total? It was ridiculous. Really let down. I ended up getting a bunch of stuff at the Gap at the Topanga mall because they had a better selection.
Overall, I usually just avoid this Gap store whenever I’m at the Sherman Oaks mall. Not very good.

Great customer service here but the store can be a bit messy~
I really appreciated the fact that even when they were really busy, they still took the time to check sizes, stock, etc.
One MAJOR downside was the fitting room because there was a long wait for it.
They had great deals here and many items in stock/​sizes. I recommend this GAP location.

Consistently good, friendly, trained service from staff and a well stocked and clean shop operation. I spent plenty of time rearranging jean walls and being nice to rude ass customers in my younger years, and it’s not as easy as it looks. These guys run a tight ship and it’s a very pleasant shopping experience.

great service!!!

This was the best shopping experience I’ve had to date. If you’ve read my other reviews on shopping you clearly understand that I absolutely and unequivocally hate going to shopping malls, shopping and dealing with customer service people in these types of service situations.
This experience turned my experience around completely. I came here looking for some simple khaki pants. You go to the gap for items like this because this is their staple and thats what they do best. Additionally, I recently lost about 15lbs so I needed to get some pants that fit! So I went in and I did a little bit of browsing. One of the best sales people I’ve ever encountered helped me out. She had suggestions on types/​sizes and her assistance was amazing. She checked on me when I was trying them on and got me different sizes. When done we talked about running and keeping in shape. She was very personable and made this an amazing experience. I know this is a pretty intense review for the GAP but I was overwhelmed with the courtesy and service I received.
Thank you Gap

so we were there 07÷7÷12
I have to give this store or maybe the guy behind the register 5 stars he was great. from every item we purchased he had something nice to say about it, not to mention he made my 10year old sister and I laugh and pretty much he amused us «This dress will be the hit of the night» to «those shoes just go perfect with this dress» I been telling all my friends how good he was. The receipt says Arvin A

They have great clothes and often times run some good sales, however, this specific store’s customer service sucks. I was in retail management for many years — I know what good customer service is, and this store doesn’t have it. I’m not exaggerating when I say that everytime I go in there, the service is either horrible or non-​existent. When I went in there yesterday, not a single employee greeted me or asked if I needed helped — and I was shopping in The Gap and the Gap Body store which is connected. Nobody in EITHER store talked to me. I was digging through the clearance bins in the Gap Body store trying to find my sizes and the sales associate was more concerned with straightening racks and shelves than with asking if she could help me. Nobody was attending to the fitting room. The time before last, I approached a rack where a man and woman were looking at t-​shirts and the man, seeing I was looking at the same shirts, said to me, «What size are you looking for?» Turns out he was another CUSTOMER and was the only person who assisted me. Another time I went in, I was cashing out and thought to ask the cashier if the jeans I was buying came in other colors. She said yes but didn’t tell me what colors, and she didn’t offer to show me or have another sales associate show me. It’s not MY job to sell the clothes to MYSELF. Like I said, IF you get service in this store, it’s going to be horrible, otherwise you may not get any service at all.

I generally like the clothes at Gap but today, my bf tried on clothes in the dressing room and one of the sales staff tried to clean his dressing room TWICE even though he just stepped out to show me the sweater he was trying on.
one of the salesperson was very helpful though and there were major sales, which is why it has two stars.

Time and time again I have had very good experiences both shopping at this store AND with the products that they sell.
How many times have you paid $ 30 – 50 for a bra that falls apart a month later? Or been incorrectly fitted at another store?
I’ve had a pretty easy time finding sizes here, even weird ones. I’m in an in between size right now, up a little from my usual but smaller than my biggest, and they were able to find something that fit me.
Further, they have a product that is nearly impossible to find: it’s a high impact, shaping and separating sports bra IN BRA SIZES.
If you’re a D, you know that a compression style bra is not enough support for running or doing any real cardio. This bra is outstanding!