Express

THE WORST EXPRESS (for men) I have ever been to. The worst possible selection of clothing I have ever seen at an Express. The store is incredibly tiny, like they have a very small selection of men’s suits.
I came specifically looking to buy a new suit/​vest to go along with my current suit and they didn’t even have any vests in the color I wanted.
Parking was hard to find on the Saturday before Mother’s Day, and I came all the way for no reason. Probably the worst experience I’ve had.

This story is under construction and they have very little selection so if you’re looking for something Go to a different store you won’t find it there

Very poor customer service!!! I bought two dresses on the 31^st and forgot to bring my coupons. I specifically asked the cashier if I could return the next day to do a price adjustment. He said yes, just have the garments with you. He said nothing about keeping the tags on. I returned the next day to do the price adjustment and the manager refused to do it because the tags were off one of the dresses, although, I was not returning it. She refused to make an exception even thought it was her damn employee that never told me that I had to have the tags on for a price adjustment. I would understand if I was returning, but I wasn’t. I went to another Express and they were kind enough to make an exception and do the price adjustment. Now that was customer service… something the Sherman Oaks store knows NOTHING about.

The store is not bad. The layout isn’t the best; quite scattered really, but the staff are really nice. The manager is a helpful doll; jumps in a helps customers with a smile.
Sadly I don’t think I will be buying clothes from express anymore. It’s not this particular store’s fault but out of $ 1000 in clothing ice bought here in the last few months, every single item has proven to be horrid quality. Pants and leggings have tiny holes in them. Sweaters shed so bad, my leggings look like they’re a second sweater after only a few hours– the worst shedding I’ve ever experienced! Threads coming loose and unraveling knits. One pair of $ 45 leggings, the inner seam unraveled after 2 wears.
I think I have to stick to Guess and the like. I’m disappointed tho– I love the styles here; I just wish they were better quality.

No welcome when I came in, the layout was confusing and no one offered help as I wandered around the store for 20 minutes. Perhaps it was because I wasn’t worth their time. Glendale Express from now on it is.

This Express is well maintained. Not that I care to be greeted, but I was. Which I think management would be happy to hear. The employees are engaging and constantly reminded me of their ongoing promotions.
I, however was disappointed by their somewhat deceiving promotional signage. It states, 3 for $ 99 Modern Fit shirts. When I left, the entrance sign had in fine print (solids only), but from the promo placement as a customer, it can be annoying. Because clearly, the sign is located in front of the plaid Modern Fit products. There is no fine print on this signage. Maybe I’m making a big deal about it. (See picture and comment what you think)
Otherwise, I came in got the shirt and tie that I wanted, walked out pretty satisfied. But I could have walked out with 3 more purchases.

I love Express, in fact at least 80% of my wardrobe is from Express, but this location is awful! I walked in looking for several items, but stopped after I couldn’t find my size in any of the pants selection. The staff kept asking if I was ready even when I had nothing in my hands.
I was so annoyed after trying on a size down and the aggressive rudeness of the staff that forgot to look for any of the other items. I just took my business elsewhere.
I know there are several other Express locations in driving distance so I will be sure to check those out instead.

I came in last week i was greeted as soon as i walked in and was offered help. As we were heading out the door three employees were standing talking about their personal issues. We were the ones that had to say bye to them instead of them. How rude!

I have not been to express in a very long time but I saw they were having a 40%off sale so I stopped in. I must say that I am very glad I did today.
Honestly I think the 40 percent off brought the prices to what they should be regularly (sorry but 100 dollars for ankle pants and jeggings?!? Maybe that is just me but dang!) but that aside I really do love the ankle pants and tees I got for work! I found to much and wanted even more (seriously more patterned pants and more COLORS Please!!) I am seriously so excited about all the color, funk and sassiness I just added to my professional/​work wardrobe! Makes going to work so much more fun and exciting :)
Both people who helped me today went above and beyond and were so friendly constantly checking if I needed any thing, emptying my hands and looking for anything I asked about with a smile on their face. It was to much (some places are all in your face from the moment you walk in which normally makes me turn and walk right back out) this was just the right a mount of care and attention. I really appreciated the people who helped me today.
Trust me the moment there is another sale I will be stocking up on every color and pattern of the high waisted ankle pant, the columnist ankle pant and maybe a few of the editor ankle pant :)
Also I might buy pants here if you ever had the talls in store so I could try them on… Regular is way to short… just saying :)

I give them four stars for their customer service. The prices for the most part are pretty high unless they are having their famous box sale. I bought a few things a week ago and when I went in tonight the store manager who was a young black female was really nice and helpful and gave me an adjustment on my clothing. The store was nice and organized and I appreciate the help and service she provided me

Rude service. Un attentive people. Gave two stars for usual deals they have on clothing. Clothing is on high end of cost spectrum. Quality is above average.
Would have given this 3 stars if not for bad service. Shop is also quite messy compared to other express shops I’ve visited.

store itself has a decent selection– not the best. but customer service sucks sometimes! some employees are nice, others just seem like they have miserable lives. Bad customer service is not okay!