Hyatt Piñon Pointe

We used a friends time share to stay here for a week. We got the two bedroom, which was very spacious for our family of four. We stocked up on groceries and had several meals in the room. Everything was provided right down to the corkscrew to open our locally produced wine. The hot tubs were great and we enjoyed the beautiful views of the night sky. The fitness center provides complimentary books, DVDs and coffee. We did not do the time share pitch and were not at all pressured to do it. The concierge was very nice and helpful as was the front desk staff.

Well done, Hyatt. Excellent guest service team (Victoria at the front desk was delightful) and outstanding accommodations. We stayed in the 1 bedroom suite and extended from 2 nights to 3 as the property, pools, views and Sedona experience exceeded expectations. Funny to read other Unilocalers views and then have a completely different experience. Is it dark at night on the property? Yes and this is why you get flashlights at check in and appreciate the fact that you don’t feel like you are on the Vegas strip. Is it impossible to navigate around because you don’t have bright street lights? Of course not. Some have made comments on the dark color interiors. The unit we are in has at least 4 windows and 2 glass patios. We are on the second floor which may help, but again, trying to figure out what people are hoping for and how much time they are spending in a condo vs being outside at the pool, on hikes etc. The décor is a lodge feel — so greens, Browns, oranges, copper is the look. Goes well with the rock fireplace in he living room. Anyway, I highly recommend this for people who are looking for a comfortable, upscale, well appointed condo with an amazing swimming pool, recreation area (ping pong, pool table) and walking distance to uptown Sedona. Splurge on the 1 bedroom vs the Studio if you can.

The pool and spa areas are well kept with beautiful views of the red rocks. The gym and activity center are nicely stocked and coffee, tea, and hot chocolate are freely available. The staff is competent. DVD’s and board games are complementary. The resort is well-​located in uptown Sedona so you can walk right to the shops and restaurants and then retire back to the comfort of your unit.
We are a family of five and stayed in a 2 bedroom unit. The beds in the bedrooms definitely need to be replaced. The sofa-​bed is surprisingly good. The unit has nice balconies. I think the big problem is that the sitting room is very small. W-​Fi was good enough and free. The TV is a little hard to use if you want to switch from TV mode to DVD mode. Not a big deal though. Apart from that, it is a very nice place.

Well kept property! Very beautiful! Perfect for a nice family getaway! Have everything and much more. Stayed at the 1 Bedroom Suite! Living room with a fire place, coffee table, couch, glass door to the balcony with a dining table outside! Washer & dryer. Full on kitchen with an island and a large dining table/​booth. Bathroom is huge! Double vanity sink, large shower with a seat. Hot tub jacuzzi! Bedroom with a door access to the balcony! Amazing! Oh wait! 2 t. v’s :)

Great location, pretty rooms, gorgeous views from the pool (and some rooms). I have stayed here twice and always get the full 2 bedroom unit as a time share exchange. This set up created a fairly quiet and private stay. The parking is a bit limited and you will have to climb stairs. If that’s a problem, this not the place for you. The mid week house keeping was nice and very thorough. Many time share resorts are moving away from providing this. There is a shopping area attached to the resort with a Starbucks and a few restaurants and shops. The wildflower bread company is nice to have so close. You can order carry out and walkover to pick up. Lots of great and healthy soups, salads and sandwiches. Seems many reviewers are expecting a full service resort. This is a time share which is sort of like owning the place except you have extra amenities. That said, they are not staffed for full service.

Nice 2 hour presentation of a time share and as a gift they gave us $ 100 visa card to be used only at gas stations. Why gas only — I didn’t know. We used the card twice saving us about $ 30 on gas. The third time the card would not work and I tried it at a couple locations. Checked the balance and it was $ 0.00 Rip — off
The time-​share presentation was OK and the price was almost fair and we were mildly interested but the lack of time share space where we wanted to be was a major stop sign and now this freebie trouble. Can’t believe Hyatt tarnishes it’s name with this flim-​flam game.

This would be a 4 star review except for the poor quality of staff. The hotel itself is nice apart from flaws such as joining rooms, which means you hear all noise from the adjoining room. It makes me sad to write this review as 2 previous stays here were quite good. But due to this experience, Hyatt Sedona Piñón Pointe has lost a good customer.
The front office staff are lazy and unwilling to do what’s needed to give customers a Hyatt quality experience. We had been guaranteed an early check in, but on arriving we were asked to go have lunch, as the room would not be ready for a while. Only after we asked to speak with the manager were we given a room that have been clean since the night before. Shouldn’t a good quality employee have suggested this on his own?
The room is good, but beds are very poor and should be replaced. Studio rooms have thin walls and due to the connecting doors means that all noise from the room next door easily carries through. If you’re happy to share a room with the grunts, farts and coughs of your neighbor, go ahead and book it!
But for most normal people, I strongly recommend skipping this hotel.

Super super super! Really enjoy coming, usually just stay at the resort most of the time!
Make sure you pick up food before 7 pm, everything in Sedona closes!

We stayed here for two nights. When I read Unilocalers reviews I thought we won’t enjoy staying here BUT… we had a great time! The hotel is nice, our room was clean
and has a nice view. The housekeeping came and cleaned our room (I read one of the reviews that there was no housekeeping).
The front desk staff were friendly and helpful. The pool was my favorite area. Nice pool with overlooking Sedona.
They have pool table, table tennis, BBQ area, Fire pit.
Walking distance to uptown Sedona. Easy access from everywhere. Overall we enjoyed our stay.

5 stars for hotels in this price range. Enchantment Resort would be the 5 star for the area though. If you’re looking for something cheaper, Best Western looked pretty clean from the outside and it’s in a great location. I’m glad I chose the Hyatt over the Hilton — the Hilton is very far from the town.
As far as the Hyatt, I have no complaints. The front desk and concierge were very friendly and efficient. The location is excellent — walking distance to restaurants and tourist area. Our room had a great view of the pool and red rocks. The bathroom was large and clean. Our bed was firm and there was a nice thick mattress on the sofa bed as well. It was nice having a washer, dryer and refrig/​freezer in the room. The pool was well designed and there is a separate wading pool for little kids and two jacuzzis. Wish we could have stayed longer. Would definitely stay there again.

We stayed here for a week mid July. Exchanged our timeshare. Came up from Phoenix. We’ll start with the good. fabulous location, pretty surroundings, great views from most rooms that I can tell. Concierge very helpful. They check in to see if you need any thing, nicely decorated, pool and pool views spectacular, shops, Starbucks, wildflower bakery close to rooms. Great venue for kids ‘camp runamucka’, not cheap, but has activities for the kiddos. The sofa beds are amazingly comfortable. Like none other. The regular beds were a bit soft, but that’s preference not a lack of quality.
Now the not so great. We are rather local so we cook in the room and bring our stuff with us. There is Nowhere to put your kitchen stuff and food. The beautiful but poorly functioning cupboards are few and filled with dishes, etc. The dishwasher in 822 is loud and cheap. As well as the laundry machines, tho the laundry served it’s purpose. We were told the coffee maker took ‘individual pods, like keurig’, so we brought a supply. Nope. It take coffee packs or ground like a regular drip pot. No worries, we just prepared for something different.
Promotions for pink jeep tours. You should not forego the Jeep tours, they are great. But, just remember that in order to get those huge discounts you will have to attend a 90 min presentation on purchasing Hyatt timeshare. I wouldn’t say it was high pressure, but when we said no several times to the sales person, the manager was brought out, then when that didn’t work the ‘quality control’ person came out with more pitch.
The 800 building at least does not have access to the walkway, you have to go out to the parking lot to get to it. Not a big issue. Oh and what’s with the pergolas, ok they are pretty, but no shelter from sun and it would have been nice to sit and watch the thunder storms over the rock formations.
Anyway, would we stay again… Yes. We had a great time and with a few bugs that would only bother a small fraction of us, it was still good.

The views are nice, the pool is pretty, the clubhouse is pretty cool but that’s about all this place has going for it.
The rooms are tiny, the cleaning service is not all that, they don’t have room service and certainly don’t bring your kids (big mistake). They are not kid friendly and it’s more of a retirement community.
Believe me, nothing wrong with a retirement community just not good for a family with kids.

We’ve stayed at the Hyatt on two different trips to Sedona. Advantage: great location and we can utilize Hyatt points. Our studio was very compact; the bathroom was nearly as large as the living quarters. It was a splendid bathroom, by the way. The unit was very dark with inadequate lighting. The resort has close access to shops, a great coffee/​breakfast place and an easy walk to many attractions. The resort also has fire pits, hot tubs in a beautiful setting.

We only stayed here two nights, but it’s worth mentioning that there was nothing to complain about this property, everything was just right. Check-​in was easy and the concierge was there to offer us maps and information about restaurants. Our studio room was clean and seemed very new, the bathroom was WOW really nice. There are areas to grill and seating with fire pits and lovely views of the landscape. We were missing a corkscrew and called the front desk and someone was there in less than five minutes to deliver it.
I believe it is a timeshare property, but we weren’t given a sales pitch at all (relief!). It seemed like many guests stay for a whole week and do grocery shopping and may not receive maid service everyday.
The ONLY possible complaint someone might have is that there are A LOT of stairs. From our room to the front desk you had to walk up, down, up again and then down a short hill. I liked the walking but it might be an issue for some people. The location is really great too, we just walked to dinner in the downtown area.
I will stay there again and highly recommend to friends and family.

We got locked out of our room at least 6 times. Had to stand outside the room in freezing cold after the hot tub.
No one was manning the pool towel stand. Had to go to front desk to get towels.
Washing machine in room started flooding. Waited for it to be fixed.
The guy left & the machine did not work.
Had to call again.
My daughter left her new necklace on the fire place mantel. I called the next day. I was told I would get a call back. I had to call everyday for 3 days to be told that no one found it. It was right there on the mantel.
So housekeeping must of kept it.
This trip was a complete waste of A LOT of money

Giving one star as there is no option to give none !
In short, this is Motel 6 under Hyatt name. Does Hyatt know this ?
Got very nice view of parking lot!
Room was not cleaned when we returned end of the day — was told that housekeeping was busy.
Some lights did not work.
Confusing TV channels. useless programming.

Stayed here over the holidays and was looking forward to relaxing in beautiful Sedona. I was able to enjoy the beautiful scenery Sedona has to offer, but relaxation definitely did not occur.
We stayed in a studio which was great at first, but when the family checked in to the room next to us, all relaxation went out the window. All studios are connected to other rooms and there is no sound barrier between the rooms. You can hear everything! Every dish being washed, conversation that is happening, door being shut, etc. We immediately went to the front desk and complained and the front desk was apologetic and stated they would call the room and advise about the noise. Not sure if they actually called as nothing changed throughout our two night stay. I woke up this morning at 4:00 am to them talking and again doing laundry. I’m convinced they were running their dry cleaning business out of the room. How can someone need to do laundry non-​stop for two days?
The grounds are nice, but expect to walk a lot of stairs to get around. For the $$$ you pay I would advise to stay somewhere else in this beautiful town.

Stayed here on Christmas Eve and Christmas Day.
The place is nice. But for a resort, it is not. You would think there would be room service, but no. Nothing opened and i didnt expect things to be open on Christmas in this so called resort which is actually a time share, but they still charged the 25.00 daily resort fee which there where no extra accommodations.
No, I won’t stay here again. The Best Western up the street was nicer.

This Hyatt is situated in the heart of Sedona with wonderful views of the mountains and the rocks. We got two rooms on top of the hill with wide spacious balconies overlooking the breath-​taking scenery of Sedona.
The bigger room had washer and dryer in unit, a full size fridge, a dishwasher, a coffee maker, a dining table, a fireplace, and a jakuzi. The smaller room had a mini fridge and a coffee maker. Both rooms were sparkling clean when we arrived and every day after the maid service.
All employees were very knowledgable, friendly and helpful. I will definitely stay here again!

Not really a great resort in a really gorgeous place. For starters, it’s a «residence club» not a «real Hyatt,» which the employees liked to point out at every juncture: «sorry, but remember, we’re not a Regency.» Pathetic. I stay in a lot of Hyatts – I’m a Diamond member – and yes, they differ slightly, and yes, I understand why this place is different. But, all the same, the service was lackluster and unapologetic. The pool area was okay – the view was splendid. But the units were cramped and the place seemed more like a family/​retirement center than a real resort. Maybe that’s the «we’re not a Regency part.» What’s more, even after my boyfriend and I checked in, the hotel reception called and left us the following message: «Mr. and Mrs. K — -, I hope all is well…».
I guess they didn’t take a very good look at us, after all. Better luck next time – elsewhere.