Werner’s Crash Shop

Love this place, saved my trip at Seattle!

I really wanted to give them a much better rating. They were very nice and Curtiss. But my god, they are just TERRIBLE at paint jobs.
I called in advanced and asked if they did paint jobs on scratches, the owner said yes. I brought in my 2015 Acura RDX (I’ll tell you the significance of that info later) into the shop for them to give an estimate, which was $ 550. A little steep, but OK.
They have my car for three days. I go to retrieve it and drive off (they were closing so they drove it to the front and put me in it and sent me on my way). When I got home I noticed that they didn’t do anything to my car besides buff (terribly, I might add. It looked like they used a charcoal color whiteout!) a small part of my car. My wife angrily called and told them they didn’t do anything, and they told her to bring the car in the next day, free of charge, and they’d get it done that same day. Sounds great.
She brings it in and they get to work on it. Hours go by and she comes back to pick it up. STILL SCRATCHES ON THE CAR! Their excuse? «Yeah, the newer cars are harder to reprint.» WHAT? Then why did you say you could do it? And why did I pay over $ 500 JUST to have you buff a little bit of paint off and tell me my car is too new to paint on?
Like I said, I really wanted to give them more stars, because they were at least nice (but really, how «nice» are you if you take over $ 500 from someone knowing you can’t get the job done?), but terrible service and lack of skill won’t allow for anything moe than a single star from me. (I’ve posted pictures of you’re interested in seeing what my «repaired» car looks like).

I had my truck repaired at a different body shop, when I got my truck back, the passenger door would sag down when opened, after several failed repair attempts, I then consulted with my insurance to have a different repair shop solve the problem.
Not only did eric fix the door, he also noticed other flaws caused by the other shop. I was not only impressed with the fine quality of work, but I was happy with the complementary wash/​detail!
Highly recommended!

I ripped off my Jetta’s bumper while visiting the Space Needle with an 8-​year old. Bummer thing. But these guys at Werner’s turned my frown upside down!
They squeezed the car in for a repair that day, they did the job I needed (no frills/​quick fix), it looked GREAT, and they did not charge me an arm and a leg. We picked up the car at the end of our day and were on the ferry home feeling good. These guys are Heroes!

I feel bad I actually thought I reviewed them awhile back but just realized I hadn’t! They were AMAZING! Fixed our car perfectly, documented everything, and navigated the insurance and the rental car for us. Simply fantastic, while I hope we never need a body shop again, I would only go back here, and recommend them implicitly– they really made a frustrating situation completely tolerable, and did great work on the car. Thank you!

Overall I had a good experience here at Werner’s Crash Shop. The pricing was fair, the turn around time was decent, and after addressing some issues with the final product, I left feeling happy with the work that was done to my 2008 Mazdaspeed3.
These guys work on all sorts of cars ranging from your standard beater car to Shelby Mustangs (which was getting a replacement rear end installed when I took my car in). I highly recommend Werner’s Crash Shop for repairs on your car, just know that these guys get pretty busy so they might not be able to call you every single day for updates (I read another review that bitched about them not calling him with updates).

This is a good — bad — great story.
I’m a car fanatic and got into a pretty serious fender bender in my Audi S4. I took it to Werners and Eric was extremely helpful, knowledgeable and very straight forward. All around easy to work with. I got the car back like it was new in the time Eric originally specified.
Now the bad. The paint job degraded terribly, slowly at first and then more quickly as the years went on (yes years). It was obvious that only the part of the vehicle that was painted as part of the accident was affect. Now, being that it was several years later, I just grumbled about it and went on with my business.
A few more years went by and I happened to run into Eric online. After some consideration, I expressed my displeasure with Eric about the paint work done (now over 5 years prior) and he immediately arranged for me to come in to get the work redone and set me up with a rental car all on his dime. No questions asked.
There are very few places these days who stand by the quality of their work and deeply care about doing right by their customers. Kudos to Werner’s and Eric specifically for taking great care of me.

A strip of trim came off of my car in a car wash. The compassionate folks at Werner’s Crash Shop reattached it at no charge. They called it their «good neighbor policy.» I couldn’t agree more! Thank you!

I had a fantastic experience at Werner’s. Their staff was very friendly and helpful. The estimates they gave me for the repairs were very reasonable, and the actual cost was true to the estimate. My car was ready a full day earlier than quoted, and they even washed and vacuumed it before they returned it to me!
I would highly recommend them to anyone — this is a great business!

I had the unfortunate experience of getting into an accident. While I didn’t feel great about the support my insurance company provided me, Werner’s on the other hand made me feel 100% taken care of. They were communicative with me about the process and fair about pricing. My car looks great and they did a fantastic job. Thank you!

Great experience! Fast and efficient and no nonsense

I had a great experience with this friendly shop.

Wonderful experience!
My bmw was hit by a valet and I got two separate quotes for the damage. One from a place in Interbay and one from Warner’s. Warner’s was not only the more efficient and straight forward estimate… but also the more reasonably priced! The damaged was completely repaired within two days and looks amazing. They even buffed out another scratch at no extra charge.
I would highly recommend Warner’s…they are honest and do a great job. A great Seattle business!

Had my Jaguar XK repaired with the shop. Nice people, reasonably priced, beautiful job — looks like new.

Jenna and Eric were both extremely nice and easy to work with! My car was done quickly and it looked brand new. I can highly recommend Werner’s for auto body work!

I don’t have the collision insurance, so I have to contact the woman insurance company whoever hit my car by myself. And that happens to be a Canadian company ICBC, difficult for American to deal with.
Werner (?) told me he will deal with the insurance company! that took my nightmare away! Simply awesome.
The shop not only do the auto repair but the body work, unlike other shops (Macco, Foreign Auto Built) that I went to in Seattle. This shop has been here in 30 years, and they are the best.
Hopefully Werner can really make it through the insurance nightmare.

Eric, owner of Werner’s, is great!!! Not only did he fix my minor dings for next to nothing, but when it came to payment and I didn’t have cash on me, he said «don’t worry about it, you live in the area». I haven’t seen that kind of trust in a while. Very professional and kind. I would definitley recommend this place to anyone looking for an honest crash shop. Oh, and it’s nice having Citizen coffee house next door to hang out in while your car’s being worked on.

These guys are great! Did a great job for far less than any other company quoted me. They were friendly, professional, and their shop looked fantastic. I was quoted a 3 – 4 day turn around time, that turned into about a week and a half, but they did fix some minor scratches and repainted everything for me. Thanks!

The experience at Werner’s is really as good as it can get with an auto mechanic. The initial estimate took just ten minutes — I’ve had to drop off my car for an entire morning in some places and pay a fee just to let them estimate how much more they’d charge me if they continued working on the car. Werner’s ultimately charged about 8% *less* than the estimate they gave me. When I showed up in the morning instead of the afternoon to pick up my car, entirely because of my mis-​remembering the time of day they’d said the car would be available, they gave me a ride to work!
The car looked beautiful after the repairs, and the whole time I felt like they were there to help me and not like they were scheming to rip me off.
It’s a pity they don’t do any of the mechanical stuff, I wouldn’t take my car anywhere else if they did.

One Friday evening my fender was damaged in a parking lot.
Saturday morning I stopped into Werner’s for an estimate.
Werner’s had my vehicle Monday morning and promised I’d have it back Tuesday afternoon.
I picked it up Tuesday afternoon but it was ready well before noon.
Eric’s estimates of cost, results and time were precise and accurate.
Werner’s provides excellent service, stellar results and does so at a competitive price.