Wells Fargo Bank

The service here was the fastest I’ve experienced at a WF bank branch. I was in and out within 5 minutes. And not only were they able to handle my withdrawal but they also were able to set me up with a temporary debit card after having mine stolen over the weekend. The banker & teller I worked with were friendly and carried on the conversation. Hard to believe so much happened in just 5 minutes!

This location and Wells Fargo in general has TERRIBLE customer service. They make commitments and promises that are false and fake, and do not follow through on their word. They transfer you around from banker to banker as well as put you on the phone with many incompetent people. They tell you they will solve your problem accurately and efficiently then days later when following up, they haven’t done anything to ensure you’ve been taken care of and to make matters worse you then have to go back into the bank and deal with the same thing all over again and start from point A with another incompetent banker. I will not be staying with Wells Fargo and I suggest no one else do either. They lack the knowledge and commitment to take care of their valued customers which I have been since 1992. I am extremely unhappy with them and you soon will find out you are as well. If I could, I would give them 0 stars.

I’m surprised nobody has written a review on the Wallingford Wells Fargo, which I’ve only recently begun going to regularly in the past year.
The vibe is very different from the Chase Wallingford. Both places have Managers approach you as you enter, people saying HI and such — but Wells Fargo *feels* more genuine. Sometimes the tellers are a bit slow to get to you, or there may be too few tellers for the number of customers, but this is usually quickly-​remedied.
I once had a weird situation where I was trying to deposit a check from one account into another person’s account. It turned out I’d deposited the check back into the same account (still not sure whether this was MY fault or the teller’s at the time), but the situation was quickly resolved as a supervisor took over and corrected the issue.
The tellers are also quite friendly, and I once had a several-​minute conversation with a female teller’ about her nail polish color (deep forest green), which I also had gotten for my pedicure. This might explain why the tellers may be a bit slow, but it’s fine by me, as long as I’m included in the conversation.
That being said, I’m not thrilled with Wells Fargo’s fees, but the staff at the Wallingford branch fortunately makes that part a little less painful to bear.