Webbski

In 2014 we tried this school with our 3 children. The instructors had way too many children of young ages to watch and the children were actually in danger. Beginner students without enough instructors to keep them safe. My friend and I had our children in and would not leave because of the concern. I called a few times, and the owner’s son actually blamed the instructors incompetence! I was astonished. I assumed he would back his employees. By the third lesson when all they really learned was they got candy at the end, I complained a 3^rd time to, this time, the owner and father Jim Webb. He actually threatened me and was so aggressive my husband had to step in, in which he «Jim Webb» said, «you wanna hit me, go ahead and try it.» I could not believe this man, he blames his instructors for his inability to appropriately staff the groups, he has such an old school system everything is a mess for the first few weeks and we all start late, he is mean, he is disrespectful especially to women. I had 2 of my kids in one class, the class I had issue with poor staffing and safety concerns, and my son in another. My son had been out skiing with his class and they came back for a restroom break during all this. Then they simply left him and never told him that «Jim Webb» had said he wasn’t allowed in the class anymore. He pulled all my kids out of the class because we were a customer that complained. Then it took my husband 2 hours to get our money back for the rest of the classes (we paid for 2 — 6 week sessions). We left and went to another ski school and it was the best decision we ever made. Night and day better experience. The Webb family is a complete mess to deal with and could care less about kids or customers. The son even admitted to me he didn’t have children and didnt much care for them! Wow!

After several weekends of our child coming home and reporting candy being doled out at the end of each run (starburst, gummy worms, skittles, you name it), I sent an email to the main ski school address, very nicely asking them to cease feeding our child candy since she has food allergies, braces, and we don’t appreciate her being sugared up before coming home.
I got no response and another report of candy. So a week after sending the email I called and left a voicemail for Jim Web. He promptly called me back and claimed that he never saw the email.
I was then engaged in the rudest conversation of my adult life. He told me that he has no control over his ski instructors (really?!), and that he can’t afford to pay someone to follow the instructors around and make sure all of the candy that they pass out is safe for the skiers.
I questioned why they are handing out food if they know nothing of the children’s allergies or health concerns. He said that it’s the child’s responsibility not to accept food if they have allergies. This man obviously has no young children. Nor does he have a conscience.
I was stunned. I explained the possible repercussions of hitting upon a child’s allergy and he said to me «I’ve dealt with parents like you who have OPINIONS about children and food, and I rather give you your money back than change the way we do things.»
Oh really?
He also said that he saw no reason to make all of the children SUFFER (yes, he used that word) for the sake of one.
So, if you are into having your children bribed and plied with candy, and don’t mind giving your business to someone who ignores the pleas of a parent concerned about the health and well-​being of your child, I guess this can work for you.
You claim you «can’t control» your employees? Welcome to Seattle and 2013 Mr. Web. You’re just one emergency room visit away from losing your business.

if there could be a negative star rating given for this ski school, I would give it to them. I have never, in my adult life, had more dissatisfying and insulting customer service. I would have complained to the owner, however this amazing experiance was by the owner of the company, Jim Webb.
Webb School is technologicly out of date. They require you to complete an online request form, to get a registration form mailed to you to fill out by hand, send back in the mail with payment by check. It was all very 1985.
I was signing up a group of kids with my sister so I originally had a copy of her registration form e-​mailed to me. It turns out this is unacceptable to Jim. Copies of the registration forms are not allowed, they must all be on the «Original Yellow Forms». fine. Jim also has a problem with addresses. Even though he had sent me mail to my correct address, and had recieved several pieces of mail with my correct return address on it, because my check had a different address on it, he has randomly sent documents to the wrong address on several diferent occassions, and yet, sometimes he get’s it right. There is obviously NO master client file, or paperwork tracking going on. I envision a large pile of registrations and checks, with coffee spilled on them sitting on his kitchen table…
paperwork handling aside, had he taken these issues in stride, and been a good sport about it I would have been ok with it. working old school has it’s drawbacks, and he’s old. But talking down to me, yelling at me for «not following directions» (that he didnt give), and being insulting and rude, «I just dont know if this is going to work, you just dont seem to get it». «You are becoming more trouble then you’re worth», and generally acting like he is doing us a favor for allowing me to register my kids with his school, made me rethink my entire decision. if the ownership and the way this school is run is any indicator to how the lessons are ran, I want my kids to have nothing to do with them.
they are going to another school that is almost the same price, but I would have paid double to not have to give that guy a single dime.

We had our 5 year old in the second session for the 2012 season and it was a BLAST!
The instructor for our particular class was an awesome 17 (turning 18) year old that handled the class of 4 students very well (and I say this coming from being a snowboard instructor ’99−2002.) Kelly worked so well with the kids, was very animated and kept them all engaged for the 2.5 hour lessons each week. The assistants that backed her up on the chairlift days were equally helpful and worked well with the little skiers. Kelly didn’t mind too much that I was being a hovering parent and cruised along on the Holiday and Gallery runs with the class. Our friend who had his 4 (just turned 5) year old had 1hr «private» lessons the past 3 sundays because he was the only student enrolled in that class.
I’ve had my little kiddo on the hill since she was 3.5, and Webbski brought her skills up a whole new level (along with her being physically stronger and understanding skiing concepts better at this age.) I was able to take her down Golden Nugget and Alpine (blue square runs) at Summit Central yesterday, 100% unassisted.
I’ve also got to mention the end of season Downhill Chasers Graduation Special. My little skier participated in her first ever, «friendly» side-​by-​side slalom RACE, took a run on a tubing course and our entire family enjoyed BBQ in front of the webbski building celebrating an awesome season. My only gripe would be that they didn’t keep the race results from Saturday, since we had to leave before they did the awards/​trophy presentations. I came back Sunday for her final lesson only to learn they didn’t hold on to the results!
I guess I could go on, but overall I’d say this family run ski school is pretty solid… and watching/​comparing the classes from some of the other ski schools, I’d say webbski is right up there with the best of them!