The Walking Company

I placed an order for 3 pairs of Ugg boots for my daughters on Christmas. I paid for two day delivery which was nice because I wanted them in time for Christmas. I had to return one pair for exchange due to style and size. (Daughter needed one size up and preferred a different style) When returning you need to ship prepaid and insured which cost $ 47.00. Other places I’ve shopped have free returns. Will not be shopping here again and will take back my recommendations I had made to others.

The guy who was working was incredibly nice, but he seemed to be the only one working which means that other costumers were left hanging. The selection was also much smaller than what I would expect. Definitely a specialty store and not a «one stop shop»

My daughter and I shopped at this store while visiting Seattle. The staff was very friendly and helpful. They were patient and gave good honest opinions and advice. We bought 5 pairs of shoes and I am very satisfied with my purchase.

I would not say the staff is unfriendly, the Store Manager certainly allowed me to return a pair of boots –not worn-​I bought a year ago, but the Sales people (one of them, anyway) could definitely have less attitude. But I guess the job isn’t easy and it can be understandable — plus. being black in America has taught me not all Sales people can stomach all of us all the time. My real objection to the whole enterprise is the qualify of their product. The pair of shoes I got after returning my boots, a Sierra West, that I paid 10 dollars more for, was squeaky and totally unwearable. When I tried to return it, I was told they no longer «hold» the product and so I was outta luck. For 59 dollars, in short, I brought a piece of crap that I will never be able to use. So my advice is NEVER be guilted into buying shoes u aren’t sure of. however loud and often the sales man sighs every time u asked to try something new.

EXCELLENT CUSTOMER SERVICE! I was there Saturday night at 6:55 PM because I was desperate to find something to help with the heels I was wearing. The employee working at the time, Lynn, helped me find inserts to relieve pressure off the balls of my feet even though closing time had passed. He never rushed me and was most sincere in his efforts to help me out. Thank you!!!

Trying to find shoes is hard, and trying to find good ones is even harder. My husband and I tried this place and tried on a few shoes. The customer service was very very nice and we found a lot to try on. The shoes weren’t quite right so we didn’t’ buy anything but the sales women remained nice and gave us a friendly send off. I appreciate not being pressured. I would defiantly come here again because of the good variety and the helpful service.

I like shopping here! They have a great variety of comfy shoes & are always helpful.
If you have sensitive feet, I highly recommend this shore.
Also, I just called to ask questions about sizing for a brand I was shopping for online and spoke with Jeremy. What a great attitude and customer service, this guy was awesome & helpful! Thanks Jeremy, all the more reason to come back.
Been shopping here on & off for 4 years.

Truly the worst shopping experience online of my life. I bought a pair of shoes. When I got them what I received was a box with worn shoes returned by an unhappy customer. I have never ever ever experienced such a thing. When I buy shoes I expect them to be new. STAY AWAY FROM THIS COMPANY AT ALL COSTS.

My husband was looking for a pair of shoes for work. I’m glad I found this store. The sales people are very knowledgeable and provided excellent service, both on the phone and in person. A very pleasant experience all around.

After walking into Mephisto for the third time and getting utterly ignored for the third time, I left and walked down the street and ended up at The Walking Company.
I must say, I’m pretty happy I stumbled upon this place with my friend, because it was a great experience. I have a lot of foot pain, and I’d decided that actually investing into a pair of quality shoes might make some sense (hence why I was in Mephisto at first).
As soon as I arrived, the lone salesman (Tom) greeted me and asked if I needed help with anything. I let him know I needed some comfortable shoes and asked him his opinion of what brands he’d recommend.
He gave me a wide variety of choices, and even let me know what was popular with other customers right now.
The salesman provided excellent service with a nice side of stand-​up comedy. Overall it was a really good experience, ESPECIALLY after having just come from Mephisto.
*One thing I find super cool is that you can return stuff with no receipt, because their receipts are stored electronically under your name. So if you don’t have a copy, no matter!

I bought a pair of The Walking Company’s best orthotics a year ago. But after a year, they began cracking at the center. I phoned them and they asked me to bring them in, even though the 6 month warranty had expired. We concluded that they cracked because I was using them in jazz sneakers, which have a split sole, and they were being stressed farther than they were designed for. So the manager replaced them with a new pair of Sports orthotics for free AND gave me a refund for the balance. How cool is that! He said they should hold up better under greater stress. I actually like the feel of the Sports version more, even though it’s less cushioning. Too bad there’s not a 5+ rating for above and beyond great service. I also bought a pair of Dansko clogs from them a few years ago. Great shoes. They’re finally wearing out but I got more than my money’s worth.

these guys know their shoes. as soon as i walked in, i was greeted and asked what i was looking for, i told them that i worked in a restaurant and that i was looking for something with good slip resistance. they obviously had this request before since they knew exactly which shoes to show me. and to size me up they had this awesome computerized shoe measuring device. you stand on it and not only does it tell you your length, but it tells you the size of your arch and your weight distribution, pretty cool stuff. the down side, they only had 2 shoes to show me, the first one was kinda feminine looking but comfortable nontheless, the 2^nd was less formal looking but my god was it comfortable! it didn’t have the proper arch for me, but they had quite the variety of soles that add extra arch support, the shoes plus the extra shoe soles cost me the prettiest penny in my pocket! but… worth it
so to sum that up, amazing customer service, not the best selection, and it was a little pricey, but hey, i’m happy with my shoes :)

The shoe selection was a tad smaller than I was expecting, but the customer service was stellar.
My s.o. and I decided to pick up some walking shoes for our next vacation. We wanted something nice, but comfortable. After getting our feet scanned, we realized my s.o. just needed orthodics (due to a freakishly high arch). This means $$$s saved. I found a pair of dress casual shoes that feel just as comfortable as my atheletic shoes for a reasonable price ($ 100… I had budgeted around $ 200)
As the other reviews said, you can find more selection elsewhere (and perhaps better prices). But given their return policy, and customer service, I’d probably go her again.

The staff is great, They will be honest about the shoes and make sure that they fit your feet properly. The staff is patient and helpful. they could have stated that the ugg boots were great for now and comfort. But, instead were honest, yes they are popular, very comfy but not great tread for snow and ice. I did walk out with some amazing Ugg slippers that I love. I will be back for more shoes.

I agree with both reviewers below: the store doesn’t have a varied selection but its return policy rocks. I bought a pair of light-​weight Born shoes there, wore them around town & on some urban hiking trails, and after 7 months the leather along one of the seams on the heal ripped. With my 7-​month-​old credit-​card statement in hand I walked into the store, showed them the bad shoe, and 8 minutes later walked out of the store with a nearly-​complete refund. Yes, the staff — lead by their manager (whose name currently escapes me) — is professional and patient.
If you want a selection of shoes for every type of walking you can imagine, try shopping online. If you want varied terrain on which to try the shoes, try REI. But if you’re looking for simple quality (European-​style) walking shoes and great customer service, this is a worthy destination.

This is the kind of return policy I like! After trying on 14 different kinds of shoes, I finally settled on a pair and wore them out of the store. After wearing them for about a week, I decided they were not what I was looking for and took them back. The friendly sales assistant (Rick?) gave me my money back, no questions asked.
The staff is helpful and patient — they let me march around the store in different pairs of shoes for almost two hours while I tried to find the perfect fit. I now have a replacement pair that I’m very happy with — as soon as they wear out, I’ll be headed back to the Walking Company for another purchase!