T-Mobile

RE: other comments, the neighborhood for this location is fine. Before you visit this store, or any other T-​Mo store, just know that everything costs more in-​store than online. How hard they sell you depends on the location. IME, this store is like a car lot. My husband went in to get a new SIM. The clerk grabbed his phone away from him, removed the SIM, refused to give it back and then tried to upsell him to a new phone. It took a lot of arguing to get his phone back and buy the SIM. I went in for a new SIM to activate an unlocked phone, and was sold two. When I saw the receipt and told the clerk I only needed one, he refused to refund the second and gave me the business card to call the owner. Commission only? Avoid.

went in to ask about wireless internet and a flip phone, they were great. I finally got the flip phone I have been wanting, that sprint totally screwed me on. no contracts, which was great. I finally told sprint where to go and switched to t-​mobil. the guy was very helpful and got me going, I a simple and a technophobe, I always downgrade while everyone else upgrades. the sales associate was very patient, understanding and helpful. Iw as a sprint customer for 13 years toooo long. (good riddance to sprint)

Wow! This is the worse T-​Mobile store EVER! It started out in the summer, I went there to get a Galaxy S5 for myself. The girl that helped me was very nice and since they offer to apply my screen protector for me, I took that opportunity and paid for the screen protector. Mind you, this screen protector is $ 25. When I came home, I looked under the lights and saw finger prints underneath of the protector. I came back the next day, spoke to the manager, showed him my receipt to see if he could fix it or replace the screen protector for me. He told me no and that they’re already providing the complimentary «application of the screen protector». So I let it go and bought a new set of screen protector and put it on myself. Today, I came there with my brother to get an iPhone for him and was served by an Asian Guy (forgot his name) after a 30 minutes wait. He was very aggressive with trying to sell my brother accessories. My brother denied all accessories so the guy even tried to sell accessories for my phone, which I don’t need. Then he tried to sell my brother screen protectors so I brought up my incident with my phone’s protector before, my customer service guy immediately got defensive. He raised his voice and went on and on. I even asked him of why he got so defensive, he just had no explanation. He kept going on with his raised voice even when my brother asked him nicely to drop it. Never throughout the whole thing was I taken a shot at him. When my brother and I got home, we realized that he charged us shipping for my brother’s phone evn though he told us it was free shipping. We’ve had it so we canceled the order by calling instead. We will never come back there EVER again. Worse customer service EVER!

This is definitely a lock-​your-​doors neighborhood, but the inside of the store is clean, and the staff is friendly. Parking is available around the corner (Rite-​Aid lot), and there’s a good chance you’ll drive right past the store – look for the large Rite-​Aid sign, not the hidden T-​Mobile logo on the corner.
All of the accessories are locked, so you’ll need staff to get it for you. That slows things down a bit when staff is maxed out. Even with 4 people working the counters, staff seem hard-​pressed to keep up with customers. Maybe hiring another staff member would help.
Staff was knowledgeable about options, but the constant crush of customers during peak times (midday on weekends) means that you may not get as in-​depth an explanation as you need before signing up for service.
May return when in the area.

Sure, the neighborhood is sketchy. As yes, the wait can be long, depending on who is in the queue ahead of you with what issues. However, I’ve been a T-​Mobile customer for 4+ years and I have to say that every issues I’ve had has been thoroughly and speedily resolved, Customer service at this store is great, the staff is knowledgeable and professional, and I don[t even mind the occassional attempt to upsell since it’s informative, subtle, and pressureless.

I’m very satisfied with the service I received today. On a Sat about 1pm the store was very busy, yet Joe greeted us, took our name for the list & after 10 minutes we were served by Osric. I noticed that anytime the door opened for incoming customers they were always greeted — I can’t say the same of many businesses. The process was without problems & out the door in good time. Yes, they have several Spanish speaking service people and all were treated well.

Disclaimer up front, I’m not a huge T-​Mobile fan. But this place just reinforces why I’m not.
Basically, it’s the slowest place ever. Only go if you have your afternoon free… and take a book.
I went with my wife because she was porting her number back from AT&T. When we arrived, there were two people working and about four customers ahead of us. 30 – 45 minutes later, I needed to use the restroom. T-​Mobile itself does not have any public restroom (though it should if you’re going to have to wait more than an hour). They do, however, share a parking lot with Bartell Drugs and so I went there. Taking my time, and strolling around, I returned to T-​Mobile after about 15 minutes only to find that my wife was still waiting to be helped.
Eventually, we were finally helped by one of the associates. He seemed to know what he was doing, and the process was largely quick, but we would later find that his workmanship sucked. My wife was receiving no calls, and her mother was complaining about receiving a number of calls that were meant for my wife. See what happened? Instead of bringing my wife’s number back over, and creating a family plan by adding her mother to our account, they deleted my mother-in-law’s account and gave her my wife’s number. So that basically sums up our unhappiness with this T-​Mobile location. Took forever and didn’t even really fix our problem; just created new ones.
If I might continue, however, I’ll just say that T-​Mobile didn’t want to fix the problem (that they created). It was a pain to get it straightened out, but they gave my mother-​in-​law her own line again and gave my wife her number back. But then they charged us for opening a new line (my mother-in-law’s). Seriously? And then when we called to say that’s dumb, they said they have no notes from any of the previous issues, and we have to pay for the new line. Arguing forever didn’t fix anything. We did, however, speak later with «Customer Retention» and the lady was super nice. She said that the other person was very wrong, that we actually overpaid, and they credited us back the charge and then some.
Not really a surprise or secret why they’re bleeding business and, like a fly in a cupboard, slowly collapsing in on itself. They need to figure it out… or go away.