Salmon Bay Technology

Bigger isn’t necessarily better. I’ve watched this business grow based on good service and reputation, but my last interaction was my worst. My DC power adaptor pin finally broke on my 6-​year-​old laptop, so I can’t charge the battery. When I called SBT, I got into their phone tree, with a robotic male voice and no option to speak to a human being. Option #8 seemed the closest, but when I pressed it I got disconnected. I finally called back and pressed another random option, and a person actually answered. I told the woman my issue, which she said she wasn’t familiar with (??!). I asked her what the approximate cost was for fixing a broken DC adaptor, she said they would have to look at my computer first to determine the problem. I told her I knew what the issue was and could I get a ballpark figure for what such repairs typically cost, and she said I could only talk to a technician if I paid a fee. Yikes! The guy at Seattle Laptop who answered after I gave up on SBT immediately gave me a figure for the job after a 1-​minute conversation, «no problem», he said, since it’s such a common issue. I think SBT needs to think about upgrading their customer experience — giving good service isn’t enough if your phone tree and gatekeepers aren’t up to the job.

I would give more stars if I could. I am so computer naïve, that it would be so easy to take advantage of my ignorance. I brought my computer here after a MAJOR malfunction, and I had been told that it was hopeless by others. Not only did they completely fix it, they made it a better computer than it was when it was brand new. The customer service was top notch, I was informed of each step and given options as to what else could be done to improve my computer and the best thing? not only is it working better than it ever did, it was so very affordable. It was much less $ than I thought it would have been. Not only will I always go here, I put their business card up on our bulletin board at work to let others know to check this place out first. I also loved the location. I love looking at the boats in dry-​dock.

Erin and his team at Salmon Bay Technology has helped us (a small business) with a great wifi network. No-​drama service. Erin will let you know if he can solve your issue. And if he cannot he’ll tell you how to or whom else to ask. Very reasonable pricing, too. Double thumbs up!

Erin picks up the phone and has a solution for technical support. A rare find in a sea of techno mumbo jumbo!

Prior to bringing my PC to Salmon Bay Technology, I had had a pretty lousy experience at a different repair shop who had held on to my computer for close to a week and done next to nothing with it, so when I called Salmon Bay and spoke with Matt, I was relieved to talk to someone who was confident in their ability to do the necessary testing on the components that I thought might have been damaged when I accidentally shorted out my motherboard. I got a call back from them within three business days of dropping my PC off letting me know what they suspected, and after I brought the replacement components in they had everything set up and working within an hour or so. On top of that, the final bill was much more reasonable than what I had been quoted by the other shop. Even though their office is sort of tucked away down by the water in Ballard, it’s more than worth the effort to seek them out if you have any computer problems.

I took my laptop in to a computer repair shop in Ballard and their diagnosis was wham bam «this will cost you $ 400». I decided to shop around and brought my laptop into Salmon Bay Technology.
Matt, the repair tech, did some cleaning and some homework on my laptop and called me up with some suggestions and some options. He was very helpful and I never felt like they were pushing me into a repair that I didn’t need. Bottom line, good service saved me $ 200. Now my go-​to computer repair shop.
They’re a bit hidden but follow the signs and you will be rewarded. You get to drive through an awesome boatyard. Highly recommended.

It’s nice to «find» someone who is not only very knowledgeable, but someone whom I can also trust completely! He doesn’t try to wow me with his knowledge, he just «makes it happen» Always prompt service and direction. I totally recommend Salmon Bay Tech. for all of your computer/​website/​tech support stuff!

We’ve had the good fortune to use Erin’s services twice now for our technology-​heavy small business. We found him through a google search of local businesses. He was on the spot that day and solved our problem for a very reasonable price. I recommended him to a neighbor, who was equally happy. We’ve just moved into a new office and he came in to help us wire everything up and he took care of some minor maintenance issues.
We have worked with a couple of other local competitors, who were… okay. We will continue to use Erin as our go to guy.
In short, the service is prompt, efficient, reasonable — and he’s a pleasant guy to boot!

Erin was great! He took care of my problems, offerering an alternative solution for one issue that worked for me and that I had not considered. His hourly rate is very good and his service is great. I recommend him highly.

Fantastic service! I wish We called Erin on a Sunday with a web emergency. He picked up on the second ring, and had a web page built and up and running within hours. I can not speak highly enough of Salmon Bay Technology. Wish I could give them 10 stars.