Pacific Custom Cabinets

Do NOT give this business your money. They are completely incompetent.
I have never had a more frustrating experience with a business. We ordered a vanity for our bathroom in July. We did not receive it until mid-​December after many, many phone calls. It was supposed to be delivered in early September. We tried calling them around that time, left message after message and they never called back. We finally reached them in mid-​September and the salesperson had the owner (Brian) call us back. There was some apparent mix up with orders being stalled due to money that had not been paid to the manufacturer. We were assured it would be built and would be delivered to us on the 29^th. The 29^th goes by and again, I’m calling and can’t reach them. Mid October I finally get through and am told by the owner that the last he heard it was sitting on the loading dock waiting to be put on a truck. (This was clearly not the truth.) I asked the owner at this point to assure me that the vanity was coming. I asked if I should just order from someone else because my project was starting soon. He said no, it was definitely coming.
Early November rolls around. No vanity, no phone calls from the owner. Our bathroom project starts two months late, November 9, due to other issues. Mid November the floor is in, the bathtub area tiled, the toilet in, it’s time to install the vanity — still no vanity. Brian tells us, after more frustrating phone calls back and forth with both him and the manufacturer, that the ship date is December 4. Brian told me in a phone call that he had a confirmation number from the manufacturer and he would send it to me. I didn’t hear back, so I texted him my email address. Still nothing several days later. He doesn’t even have the courtesy to give us some kind of reassurance that it’s actually going to arrive soon. We have no reason to believe anything they say at this point. It seems we’d been lied to at least twice. I eventually did get a confirmation from the manufacturer and it was finally delivered to us on December 12, more than three months later than it was supposed to arrive.
I had to wait weeks for my bathroom to be finished because of the complete incompetence of this business. If I could, I would give zero stars. The only good thing that came out of it was they did not ask for the remaining balance of $ 500 because of all the trouble we had. We saved $ 500, but went through a lot of aggravation. It wasn’t worth it.