Michael Kors

The staff is super friendly and helpful ! We are from out of town (pgh pa) and they were a real joy to meet ! Would definitely recommend shopping here to any mk fan !

SHADY SHADY SHADY
I haven’t written a review in a while, but this got my blood boiling.
I bought a purse as a gift in December. It’s been sitting in its box the entire time and I decided to return it for my money back.
The MK sale associate said it has been used, watermarks, scratches, things have been placed inside the bag and «it has CLEARLY been used». This bag has literally sat inside its box. The sale associate then says, «but I’ll make an exception for JUST this once, I can’t give you your money back or in-​store credit, but we can do an exchange for something you see here.»
What a load of BS. Shady store and shady sale associates.
If you’re thinking about buying MK products, PLEASE DO IT AT NORDSTORM.

I like the brand but not the store’s (this location’s) staff. Very uninformative/​misleading about their policy.
I have just bought a purse 3 months ago which turned out to be defective and I had asked if they could fix or replace it. The manager said she won’t be able to do anything about since its leather and it does wear off over time (BUT ITS ONLY BEEN FEW MONTHS and couple uses!!?) I have a 2yrs old authentic leather purse in excellent condition till this time and never have I seen any tear or wear!
«When you purchase a Michael Kors product, you are making an investment. We are committed to satisfying our customers and guarantee against defects in materials and/​or workmanship. If you believe there is a defect in materials and/​or workmanship, we suggest returning the item to the place of purchase for fastest resolution.» –Michael Kors Return Policy on website

This brand makes money by selling cheap, low quality product at a high price. It also has a very low level service that does not allow you to return its garbage even due to manufacture defect. Shoppers — keep away from this horrible brand. And Michael Kors — shame on you!

I brought in my new Michael Kors watch I bought off of Amazon to get re-​sized at this location. After originally refusing because I didn’t buy it at a Michael Kors store, they finally agreed though said they can’t take responsibility if they break it. To me, this seemed ridiculous, since it’s a Michael Kors watch and I was in a Michael Kors store, but apparently this is their policy.
They bring the watch out, it looks all good, fits fine, I leave the store. Note I didn’t inspect it closely or anything because I saw no reason to.
After I get home, I notice that something isn’t right. For some reason, they decided not to stick one of the pins that hold the watch together all the way through the link in the watch. So one of the pins is just sticking out above half of the link. It is extremely hard to explain if you can’t see it, but basically for some unknown reason they decided to not actually resize my watch properly, do a terrible job, and NOT TELL ME ABOUT IT.
Great job Michael Kors. I will never by anything from their store, or brand again. It is a disgrace that not only did they give me a broken watch back, but they also didn’t even have the decency to tell me that they broke it and probably hoped I just wouldn’t ever notice.

This store double charges! Watch your credit card accounts!

I am a big fan of Micheal Kors fashion. Everything from shoes, hand bags, wallets and my newly developed addiction to his watches.
His fashion to me feels classic with a modern twist. Much more creative, contemporary & fun (and affordable) than Coach for example. I have never been disappointed in the quality and most items receive lots of compliments.
This store location is not large, but everything is well organized, properly displayed and color coordinated. Sales staff is smiley, helpful and not pushy. I browsed, tried on, contemplated and walked out with a new cute wallet.

Not a big fan of Michael Kors in general but a coworker wanted to go in and check out bags. One gentleman was nice but very pushy about buying a bag that we were looking at. Didnt like that part. Almost made us feel guilty. The store is clean but VERY bright.

Tonight I signed up for Unilocal just so I could write this review. In December I fell in love and purchased a beautiful Michael Kors watch. I am in love with this watch! Everything about it is perfect! So it was only natural that when the new Michael Kors store opened in Pacific Place I would be walking in with hopes of other wonderful products and let me tell you I wasn’t disappointed!
My first visit to the store started with this very friendly and polite greeting from the entire store staff. I wandered in, zoned in on a beautiful pair of boots and was immediately approached by this friendly sales associate who immediately helped me with the boots and noticed my Michael Kors watch. Everything felt so genuine and seamless that it would later lead me to do the unthinkable (at least for me): request to try on a pair of «gulp» leggings! On that December day I did buy the said leggings…
The day before Christmas I returned with a purpose: to find a wonderful bag that would meet both my work and personal requirements. I walked in and was greeted with the same warm approach as the first time. The same sales associate who helped me the first time was assigned to help me with my purchase which was delightful. Not only did she remember me, she also remembered my previous purchase. We made small talk. joked about the fact that I still hadn’t figured out how to wear the leggings and I left with a beautiful bag which, to this day, I get constant compliments for.
So fast forward to tonight. After a long week I came home to a hand written envelope in the mail. It’s been weeks since my last purchase at Michael Kors. In the envelope was a hand written card with a note from the sales associate who helped me. A thank you note for shopping with her, in the hopes that I love my new bag and that I finally figured out a way to wear my leggings. Marketing? Of course! Effective? Absolutely! I will be returning to Michael Kors for many many years to come and will hope to run into the same sales associate time and time again!

As soon as Cartier was gone I thought, «What will replace this store? I hope they get rid of those tacky green ‘marble’ walls!»
A few months later and a new sign read, «Coming Soon — Michael Kors!» But it seemed to take forever. I love Michael Kors’ jackets, wallets and purses. I couldn’t wait to see what this store would have to offer.
Tonight as I was doing some Christmas shopping for, ahem, myself… I noticed the store was open! It seemed that there were more people working there than there were people browsing. I was first approached by a very warm young woman who offered to store my bags behind their counter. Worried it would make me actually buy a million things in this store, I opted to keep my hands full for the time being. I couldn’t walk 5 feet in the store without someone offering to help that worked there. It was a little intense but everyone was polite and genuine.
It’s only about 400 – 500 sq ft of store space so there isn’t a ton to look at but there are certainly some great purses, wallets, accessories like gloves and scarves and a nice rack of clothing. I spied a beautiful black trench coat that I might need to come take a second look at.
I’ll be back soon Michael, I promise!