Massage Envy – Ballard

My boyfriend gifted me a membership to Massage Envy in Ballard in October.
I have seen some of the complaints left for this establishment and want to address some up front:
1) Of the two therapists I’ve seen, both have asked me what I was looking for prior to the massage, establishing the pressure expected and areas to be worked on. Throughout the first massage they continued to make sure that the pressure was to a desired level, so there wasn’t a moment I ever felt that I could be hurt or in pain — they consistently make sure I am comfortable.
2) The staff is supposed to sell. I understand that after a message you may not want to be sold products, packages, etc. because that doesn’t prolong the relaxation of the massage you just received. However, anyone who has ever worked in retail understands that this is just a part of them doing their job well. The company has to offer additional items to help stay in business, and this is part of them being a good employee to help bring in more revenue, and by keeping the customer informed and letting them know all of their options. There is no harm in declining anything. Let them pitch and be a good employee, and decline if it’s not for you. The staff has always kept their cool even under busy moments, and have always greeted me with positive attitudes. I’ve never felt anything but welcomed. I’m not denying that people have had their own experiences that might not match mine, but the service I’ve received is excellent.
Last, and most importantly, the quality of the therapists. My very first massage was with Kathryn, who seemed a bit nervous, but made me feel very comfortable and gave a very satisfying massage. She gave me very helpful feedback after the massage about areas to focus on, so that I knew what to do for my next massage and/​or if I had another therapist. I had to cancel my next appointment with her due to a conflict on that date, so I rescheduled and received Ehren as my next therapist instead. I’ve continued going to Ehren since. She, again, throughout my first and second massages made sure that the pressure was to my comfort level, so I’ve never came out feeling hurt or in pain. Her techniques are so great — finding pressure points, where I can feel my body reacting and releasing mussel tension. Also some of the techniques are stretches that I could never perform by myself, that have set my spine more align. It feels so relaxing to feel your body being «reset» at least for the time being (I have an office job and carry heavy bags around all day and it really throws off my posture). The biggest thing for me is that I am completely comfortable with Ehren. I am very overweight, which had me a bit nervous initially about doing massages, but Ehren has always made me feel like that wasn’t a factor, and I just feel like an ordinary client in terms of my size. Ehren is also very strong, and I appreciate the pressure she can use during a massage… after seeing her a few times she knows the pressure I like, so there is less asking if the «pressure is okay,» and that makes perfect sense, because we’ve established that nothing new has changed since my last appointment. I would highly recommend going to Ehren if you have the opportunity, because it’s obvious she cares about providing a good experience and health benefits to her patients — be sure to just speak up if the pressure is too much or too little for you when she asks, and you’ll be so thankful you had a massage with her!
I also tried my first facial ever this past weekend with Mimi. She was also very sweet and made me feel extremely comfortable. I told her my face on my skin was very sensitive and she took that into consideration with how she applied the different products, and explained what she was doing all throughout the process. She also would ask about my comfort level, and offered recommendations for for a daily routine for face cleansing, which I previously did none. Towards the end there was a mask (with avocado and honey) that felt amazing! I wish I could put that on all of the time.
Overall, I’ve had great experiences at Ballard’s Massage Envy, and look forward to many more experiences to come!

The staff was nice, some what high pressure at the end of the massage asking for tips, and up selling massage packages. The massage itself actually left me in pain afterwards.

My massage a few weeks back with Ehren (pardon my spelling) was amazing. She was a great and I would love to go back for another massage with her. However after having a relaxing 90 minute massage the last thing I was is to get annoyed and pressured into buying something and that is exactly what happened. I was asked about the membership and twice I said I would have to go home to speak with my husband about it. I was told «he won’t care it’s for your well being.» A completely inappropriate response in my opinion. I again said I’d have to go home and think it over. I was asked what was holding me back and I said my time availability and budgeting. She then said «it’s not that expensive it’s only about $ 2 a day.» Coming from someone who works in customer service I was completely turned off to the service. I was now stressed and felt I was being pressured and talked to quite condescendingly. To say I went home as relaxed as I initially walked out of the massage would be untrue. My massage was amazing and I would go back for an appointment with her in a heartbeat but knowing I could potentially be given the same pressuring customer service experience will probably have me trying a new location.

I have been a member since day one and the Massage Envy in Ballard is nothing but amazing. The therapist make me feel comfortable & provide excellent service. The front desk is always welcoming & accommodating. I would highly recommend this clinic!

I was dismayed at the end of my Ballard Massage Envy appointment yesterday when I learned that a special treatment I HAD NOT REQUESTED was tacked onto my final bill for the session. I was scheduled for just a 90-​min. Swedish massage with my preferred therapist, who used a different «emollient» than usual during my session — without specifying that it would be applied at an extra cost. I had no idea what the lotion was or that it was actually an add-​on to my regular massage rate, resulting in a higher payment from me upon checking out of the clinic.
I spoke with an employee there over the phone this morning, requesting a refund for that «special treatment,» and was even more disappointed to be informed that I would NOT receive my money back because someone noted on my file that I’ve used this emollient in the past — which is COMPLETELY UNTRUE. I’ve experienced their mint aromatherapy once before, but NOT this tingly cooling gel applied without my asking for it in advance.
The Ballard manager also apparently told this employee that she wouldn’t refund any percentage of the final amount, even though I insisted I’ve never EVER used that special treatment before and did NOT request it whatsoever. It’s a really misleading situation and extremely dishonest for this type of scenario to happen at all, let alone as a new customer of the Ballard clinic.

Received a gift card to massage envy for my birthday and got to have a facial at the Ballard location. Clean, classy, friendly, relaxing and fun. Would recommend.

What a great salon! I go here for regular massages and facials and they never disappoint. The staff is very knowledgable and friendly! I highly suggest becoming a member because it is such a good deal and it will be better for your over all mental and physical health!

Guess what? This place is not your «average» Massage Envy. It *feels* like a spa. The front desk people are completely attentive, engaging, helpful, FRIENDLY (but not unnervingly friendly — authentically friendly) and professional. You can tell this isn’t just a paycheck to them… which is kind of awesome and not ‘typical’ in the front-​desk line of work. Décor and amenities? Quiet, clean, not cookie-​cutter «Massage Envy normal» (I’ve been a massage envy member for years, and this place is the best I’ve ever seen). Parking garage: free and right downstairs — WIN. As for LMPs: I’ve seen several, each of whom was top-​notch. Jessica and Kimball are my favorites, and I continue to see Kimball regularly. Qualified, professional, focused, and personable. I’m an athlete recovering an injury and I have a soul-​crushing desk that I sit in every day for work: these people keep me thriving and are helping me recover my fitness and survive OfficeLandia. Recommendation: if you find a massage envy therapist you like, make a bunch of recurring appointments to lock in your time. They fill up fast, and since there is a 24 hour cancellation window you can in fact have the plan on the calendar and if your availability shifts, a simple phone call takes care of it. Pretty sweet. I give this place two enthusiastic thumbs up.

I love Massage Envy and have been a Northgate branch member for a couple years. I’m so glad they opened this Ballard location a few blocks from me. So far I’ve been impressed. I especially love the massages I’ve gotten, deep tissue and relaxation. I will be transferring my membership here since it’s so convenient. The place is new and has a relaxing feel. The front desk staff are polite and helpful. I used to see individual therapists, but I love the flexible hours, nice feel of Massage Envy, and ability to see different therapists depending on the type of massage I want. I recommend massage envy to my friends.

Love love this place! Great staff, Kimball is amazing! I was hesitant to come to Ballard since parking is usually rough but they have a free underground parking garage. It’s an awesome place!

This is a great location unlike other massage envys I’ve been to. The front desk was knowledgeable and friendly and most importantly not pushy to sell the spa package and add ons offered. My therapist Courtney was fantastic! Very knowledgeable and made me feel relaxed and comfortable during the appointment. He listened to my trouble areas and was able to work out those problem spots better than anyone I’ve been to before!

Just had my first Massage Envy facial, and it was great! I saw Denise and she was amazing, my skin has never felt better, and the experience was perfect. It was super relaxing, and Denise was very easy to talk to, but very much deferred to my preference regarding how much talking (she started the session by asking if I would prefer silence, which is great to not have to do awkward ‘can I just lie’ here thing).
I’ll definitely be back, I also want to try one of their massages!

This is the BEST Massage Envy I have every been to, and I have been receiving massages from Massage Envy for several years. Get a facial too — from Jackie!
Walking into this Massage Envy — you would have no idea that it is a chain. It is very clear that the owners and manager take pride in the atmosphere of the clinic. Each time I have been in a blonde women was working at the front desk — she exerts professionalism and walks me back to the tranquility room and offers me water each time.
I received a facial from Jackie today and was sooo please. I’ve never been a huge advocate of regular facials but Jackie taught me the value. She was excited to be working with me, incredibly professional, soooo knowledgble and easy to talk to about my skin care concerns. I will be recommending her to EVERYONE I know. I’ve been an employee, and manager and Massage Envy and have received many facials and this is the first one that truly impressed me. Not only was she methodical in each step but made a point to ask me about what was concerning me and didn’t shy away from reccommending products. Jackie has nailed every aspect of the facial experience and I was SO impressed that she had a detailed recommendation for me and let me know exactly what kind of facial I should come back for.
I’ve received a couple massage here too — from Hadji and he is also an exceptional massage therapist.
Being a past employee of Massage Envy makes me hyper-​critical of what each person does and the policies and procedures they follow and I have to say this Massage Envy is incredible at following all the policies and it leads to an amazing customer experience!
P. S. only thing I would change is to have prices for the Murad products readily available. I understand why you don’t have them on the bottom of the boxes but maybe have a little booklet that has pricing.

This place has such a wonderful atmosphere and amazing message therapists! They really know how to take care of their clients! I have never gone anywhere for multiple visits and signed up for a message envy membership right away!

This is a hell of a place. I’ve been to Massage Envy clinics before and haven’t been impressed, usually preferring independent spas with less… clinical atmospheres. I opted to try this one because of the convenience (free parking, etc.) and the price ($ 59 introductory pricing for 60-​minute massage).
It was such a great experience that I signed up for membership on the spot. It’s a no brainer, honestly – commit to a year at $ 60/​month and get 12 massages.
My therapist was Jessica, and she’s very talented. She has a calm and confident way about her that is immediately relaxing. I scheduled the massage last-​minute because of neck pain and resulting headaches. This was the best massage I’ve ever had, and it helped the pain tremendously. The front desk is friendly and professional, and they make an effort to get to know their clients (especially Cheyenne — she’s great!). The atmosphere has a chill, easy vibe, as well.
My massage buzz lasted for at least two days (I usually get a few hours at best!). You will not regret trying it out!

This Massage Envy is the most gorgeous clinic I have seen. The staff is friendly, the therapists are amazing, and the feeling of the clinic is relaxing. I would highly recommend this location to anyone looking for a nice massage and facial. They use all Murad products for their facials which have improved my skin drastically. They also have free parking under the building so that’s a huge perk. I would absolutely give it a try!