FedEx Office Print & Ship Center

I live in the neighborhood and this store has usually been fine. I don’t have a printer at home, so I come here to print things once in a while. I have also picked up packages here.
I am giving a two-​star review because I needed to get something printed today and was pleased to see that they opened at 7:30 am. I arrived promptly at 7:30, and the lights weren’t even on. I waited another 15 minutes, and still, not a soul. I called the phone line to double check the hours, and the message said that they open at 7:30 am. If you aren’t going to open on time, do not list your hours. This type of service is unacceptable, especially for a company that serves the business community.
I ended up driving up to Northgate on my way to work, which was open (thankfully), and was in and out in minutes.

Such great service. Everyone bends over backwards beyond the beyond to be helpful and pleasant and they really are, yep, helpful and pleasant. Professional too. Prices here are a 20% margin above what you’ll spend if you compulsively search around for the best deals in town, but I have to commend the staff, all of them. Hours here are good as well, open at odd times when most other copy shops in the vicinity are shut.

2 stars because they shouldn’t hire people who provide such horrible customer service! and 1 star because I’ve been there before and always been helped by people who were so polite and friendly. While the store is probably fine the rating is warranted by the customer service I received from the woman behind the counter. I went in there the other day to mail a demand letter with attachments for work. The manila envelope of documents weighed around 1 – 2 pounds tops. I needed to ship it to Victoria, BC and it wasn’t urgent so snails pace was fine. Well the woman behind the counter (who was clearly unhappy because she was glaring at everyone, but then again maybe her face just looks that way)
When it was my turn she weighed the documents and told me it was going to cost $ 88.17 to mail it! I was like so shocked I almost did’t know how to react! I was expecting maybe $ 14 tops to ship the documents, because I have shipped similar items there before… I asked her if that was the cheapest because it wasn’t urgent and I just wanted it to be shipped regular. She looked at me and slowly said, careful to articulate every letter, «yes that is the cheapest, that’s what you wanted». Maybe it was because it was international and not domestic but I didn’t need to argue and I was strapped for time and was going to be reimbursed anyway so I say fine (plus since she was moving so slow there was a huge line behind me). When I gave her my card she said it was declined, i thought that was weird because I had just been to PCC earlier and it worked fine. But I handed her another card anyway… this was also declined. At this point i gave up and left. Just to check my account I went to the ATM and withdrew $ 100 using the card that she said was declined. I then went to the post office in Ballard to mail it… it ended up costing me $ 9 and some cents. and my card worked fine.
In the future I will still continue to use the FedEx because it is super convenient, but I hate to say that she tried to rip me off but that is really what it seemed like!

I just left, like ten seconds ago. I was very pleasantly greeted when I walked in by a man with a «Jason» name tag. Lemme tell you something; he was so polite and helpful and has a fun and friendly demeanor. I will never go anywhere else to copy/​print/​fax. EVAR! I don’t know you, Jason, but I hope you enjoy your job because it sure seems like you do :) Cheers!

I needed a manual for some electronics, a coworker recommended I go here. I think it was 33 cents a minute when on line, slide my card, search a bit, download. I told the guy I was done, he grabbed a zip drive, put info on it, hooked it up to a printer and printed it out, both sides of the paper since he asked. It was great, friendly, professional, helpful, and I was out of there in less than ten minutes, I left very satisfied with the whole experience.

My experience here was just fine. I swung by about 10 minutes before close on a Sunday, so no other customers were inside. The lady at the counter was very friendly and explained everything to me with patience. I’m giving this location 4 stars because of her.
Convenient location, street parking, friendly service.

I see people come into this location, feeling angry, stressed, and under time constraints. They expect the sun the moon and stars, yesterday. I always found the people to be polite there, focused and trying their best to do great service; since I am there regularly, the treat me well.

OK, it’s hard to get excited about shipping or in my case, copying AND shipping. What impressed me was that the ONE person they had in the store that was helping about SEVEN of us at once… with a smile. When I saw the line of people in front of me I mentally groaned (of course… I thought… a simple thing will take an hour). However, the young lady whose name is Molly (hear that managers — she’s awesome!) helped all of us efficiently and was very pleasant. I was in/​out within15 minutes.

I was in this branch (3÷13÷12 4:30 PM) to print some large format documents. I have done this in the past but I wanted to get some direction before I started.
The women behind the counter assured me that she «just needed to get her driver on the way» OK fair enough. I was thinking this would take a minute or two, but I discovered that this involved processing a large number of boxes and a nice chat for the two of them about his new dogs (he just got 3).
Then she realized she had a bunch of papers to go through. It seemed like maybe it was her first day but if so she needs some direction about how to prioritize customer service along with helping her co-​worker get on his way.
I was starting to feel like a sap for not asking her directly to stop long enough to show me the machine but I decided to just find another Kinko’s. I said I was leaving and she let fly a fake cheerful «have a nice day». I understand that this is not uplifting work but try to make us feel like we are welcome and not an inconvenience.

If you ever need to print something 3 feet wide by infinity feet long, this is your place! They have an awesome printer than does giant rolls of paper.
Otherwise, they do all the usual FedEx and Kinkos stuff too. The staff are pretty good — about what you’d expect at this type of establishment. One guy couldn’t quite figure out how a flash drive works, but he was at least open to learning new things.
The shop can get busy as they usually only have one person working. There is a UPS store around the corner on Fremont Ave, though, and I’ve never seen a crowd there. FedEx is slightly closer to my front door, though, so I usually end up there.

Swung by to drop off a package I was sending back home. Only one guy was working this weekend and spent a lot of time helping some lady which meant I got to wait around awhile. He was cool enough and chill probably the same dude the other reviewers talked about.

Yes, I have a Kinko’s within waking distance of my house, so why would I drive all the way to Fremont to pick up a print job?
(Shut up! It has nothing at all to do with Theo Chocolates, Stickman Coffee, or Deluxe Junk)
No, I drive here to avoid facing a life sentence in maximum security prison for jumping over the counter in a fit of rage and inflicting paper cuts on every single Kinko’s employee that has done me wrong.
Sure, these guys mess up occasionally but they are usually able to make it right in short order, and they have never made me fantasize about all the ways I could torture them to death using the standard issue Kinko’s machinery and supplies. It’s a safe place.

This super tiny Kinkos is a hard place to go to and wait around to be able to drop off a FedEx.
They are part convenience store with candy bars and gum, print shop with like three printers, and FedEx fanboy shop with 101 packing supplies.
All staffed by one busy yet slack dude. Perhaps other people show up at some point, but in the afternoon there was only one guy, so I stood around looking at the walls for 10 minutes while he explained what paper you can print on and what you can’t. Or something. Who cares. I had a 30 second transaction and no one was making it happen and it’s all about MY NEEDS.
It got done eventually and the people were nice enough in their own slack way. I can’t blame them really. They do work at Kinkos.