Edible Arrangements

I’ll give one star, only because there isn’t an option for no stars. Tried to order something for delivery, stating in my delivery instructions I needed it delivered prior to 11am. No where on the website did it offer me any delivery times, or times where delivery is not possible.
I called the next day to confirm my order/​delivery for the next day (I ordered 2 days in advance) The rep at the store told me they only offer a delivery between the hours of 1pm-​4pm with no guarantee on time. At this point I feel like I’m scheduling a Comcast appt. The rep told me she would check with the driver and give me call back to see if she could guarantee delivery by 2pm. I agreed to his option. Then never heard back.
Called again day of delivery at which point she told me she had left me a message letting me know that time would not be guaranteed. WOW! Day of delivery, thanks for the notice. Will never order from this company again. Horrible customer service, lack of attention to detail, very lackadaisical response from employees. Frustrated all the way around!

I believe that I’ve become a victim of fraud after ordering a basket from Seattle Edibel Arrangements for Valentine’s Day.
Early morning on the day of delivery, their system showed status of my order as «Cancelled». Shocked as I was, there was really no time to get to the bottom of it, and I headed out making other plans for the holiday.
24 hours later, order mysteriously «reappeared» in the system with order status «delivery failed».
After filing a complaint with PayPal and sending an inquiry e-​mail to the business, I received a call during business hours from a representative.
Representative stated «oh, we did not REALLY cancelled your order. we transferred it to Bellevue store» (yeah, that makes perfect sense delivering to a business on a Pier from Bellevue. Um. Yeah).
Needless to say, my addressee never seen the driver, never got the delivery for Valentines.
The representative stated that driver did not find the place (er… what?), but that she would need to get in touch with him and get back to me.
I never heard from them since.
I even sent a follow-​up e-​mail, giving this business a chance to make things right and re-​deliver the next day to our home — and never heard back from them either.
Edible Arrangements is a popular method of sending corporate gifts in our area. I guess they don’t give a rat about individual orders, nor do they care about their reputation.
They basically kept my payment, failed to provide service, never moved their tail to make it right and told me to buzz off by ignoring my complaints.
BEWARE. They may screw up your Valentine’s or a Birthday too.

I oder here all the time for business gifts & have never been disappointed. They’re such a great idea, I only wish they made them out of veggies as well.

Terrible Customer service, wrong order sent for my birthday also the fruit was not as fresh compared to other orders I received in the past years. This may be due to the fact that my other order was from a different location. I a day or two after delivery date I was told manager would call me back but never did. Called back almost a month later was busy dealing with a death, which I told there person who answered the phone. He said, «it was probably too late» but he would have manager call back. Again no call back. I would advice not to order from this particular location.

My mother ordered 2 edible arrangements (one for me, one for my brother). She did this because we are amazing human beings who deserved them, in case you wondered. Anyway, because she is frugal, she made me pick them up instead of having the delivered. Which was fine, because, well, I’m awesome like that. Anyway, I have to say, the fruit was fresh and delicious. I was particularly fond of the chocolate covered strawberries. And the grapes were huge and juicy. The arrangements were well made and they did not skimp on the fruit. They were ready when promised and I have absolutely no complaints. The staff are still being trained, but they were friendly and since it has been opened only a few weeks, I had no issue with that. It’s a great gift idea and well located, so I hope they do well.