Burdick’s Security

Thank you for replacing my deadbolts with a more secure deadbolt. We had several break-​ins in our area and I now feel more secure with the new locks! They were able to come out 2 days after I called and were friendly and professional!

Last month I locked myself out of my house, my spare key was in the house and my neighbor with my other spare was not at home! I called Burdick’s and Tim said he would send Glenn out in 15 minutes with a new key. Glenn knew me and knew my house since he had put in new locks for me a few months ago– which is why this story has a happy ending. Glenn showed up with my new key and let me in. Yay!

We have Burdicks Security Systems at our office and at my parents home. My parents were excited about the service stating that they were «outstanding and prompt» and «did exactly what they said they would do when they would for the price that they quoted». After experiencing a break in at there home this was the peace and security they were looking for. (the security systems were installed AFTER the break in)

Chris showed up at my house right on time. He quickly assessed the situation then rekeyed 3 locks & made spares. He was prompt, friendly, efficient & thorough.
I was hoping for same-​day service (for peace of mind after a security incident), but they did come within 24 hours of my call. The price came to $ 191 for 3 locks, 6 keys + labor. Seems reasonable to me.
I definitely recommend
.

This was one of the easiest businesses I have worked with in a while. I needed to have a dead bolt added to a door, and the key for it matched to the existing locks on the apartment. They were able to come and do the estimate the day after I called, and were available to do the actual work the next day I had off of work. Chris was right on time for both appointments, and was very friendly and professional. The work was completed quickly and well, and he even fixed another lock for me that wasn’t functioning properly and didn’t charge for it. The price was also very reasonable. I will definitely use Burdick’s in the future.

Not a real review– because they never followed up. So just note that I called about 1.5 weeks ago for an in-​home security consult AND change of all my locks, on a new home. I was actually trying to get another consultation because the first company I called, who came out and did an evaluation, ended up being pretty expensive and actually misleading.
Anyway– I talked with a real person in the morning, gave details, and my phone number and was told I’d be called back.
I never got a call back. With modern cell phones and voice mail, I know this is accurate. Maybe she took my number wrong, but this was my hint to go with the first company. Burdick– manage your intake and phones, please. Maybe you’re great, but I’ll never know and neither will my friends.

I called and left a message on the answering machine.. . didn’t get a call back so I called again. I got a reasonable quote for $ 75 an hour for labor, when the locksmith arrived I was charged $ 112.50 an hour for labor. What could I say after I waited a few days for the first appointment? I had no choice unless I wanted to keep the flimsy lock that was on the door of my new studio space. Other than the non returned phone call and increase in price, the locksmith was neat and tidy in installing new lock.

Never go to Lowe’s again for a key or a lock. You want it to work first time? Try Burdick’s

Eric came out and rekeyed several locks on my daughter’s rental house. After a little confusion about the appointment time, Eric arrived and took care of everything very efficiently. He even reminded me about a lock that I had overlooked. Great conversationalist and all-​around good guy. I would recommend Burdick’s.

A while ago my wife and I moved into a home that had a security system already installed. The problem was it was not activated and not connected to monitoring. We figured out how to activate it, but couldn’t get the monitoring working. We did a search for local companies that work with that system. Over the course of a week I called the first company (not Burdick and I won’t mention them here) on the list twice and sent them a message once asking for someone to contact me. No response. I guess they did not want our business.
My wife suggested giving Burdick a call as they are only a few miles away and had a lot of good reviews. I called on a Monday, had a consultant in my home on Tuesday, and had a working system in my home on Wednesday. Seriously. 48 hours from first contact to working system. These guys wanted my business and every person I talked to seemed genuinely concerned about making us happy customers.
I look forward to working with them in the future and would recommend them to anyone in need of a security system.

Professional, prompt, knowledgable, friendly, trustworthy, 5 stars all around!

We got the keys to our new house last night, and this morning Burdick’s came and installed a complete alarm system and changed all the locks for us. The alarm is awesome – it I can arm and disarm the system remotely from my phone or computer and get email alerts when the aalrm goes off.
They were 100% on time, worked efficiently, and were completely professional. They also pointed out security issues to watch out for in our new home that we never would have thought of. Over all, a great experience and a very competitive price.
I also love supporting a local business – if I have any issues I can just stop by their store. I would give them my highest recommendation.

I hate giving this business only three stars. I like local companies, and these guys have been very friendly, professional, and helpful. But twice now I have had specific-​time appointments with them, and they have failed to show up on time or call. I have a job. I can’t sit around all damned day waiting for someone to show up. The first time, we REALLY NEEDED to have our locks changed and my husband finally had to come home from work to meet with them because I had to go meet a client — I had already canceled one client to be there to meet with them when they didn’t show. It’s now 2:25, they were meant to be here at 2 to do a final lock replacement that they didn’t have the materials to do the first time, they said it will take an hour and a half, I told them I HAVE to be out of here by 3:30 to go to work, and they’re nowhere to be seen (or heard from). VERY frustrating. Wouldn’t use them again purely because of this, and based on their other positive reviews, that makes me a little sad.

Apparently my communications went to Burdick’s spam folder. Once he realized this, Tim contacted me and we set up a time for him to come out and provide us with an estimate, which he did.

We suddenly needed all our locks re-​keyed at our house. I called a company downtown and they told me that they do not assign appointment times but would call me when someone was available. Since I do not sit around my house all day I searched Unilocal for good reviews in my area. Greg from burdick came out 2 days later and even called me when he was 10 minutes away. He was extremely personable & proffessional. In 30 minutes he was done. He even re-​adjusted a door that was hard to close before because of the deadbolt without me asking. The price was extremely reasonable. If I ever needed them again I would certainly use them. Greg did such a good job I doubt I’ll need their services again.

I recently moved into a new house in the Rainier Beach area and needed the locks re-​keyed, and a new deadbolt installed. I called several locksmiths in the South Seattle area and each one treated me like I was a nuisance for contacting them, and I actually felt a sense of fear as they scrutiinized my request.
I abandoned those idiots and went to Unilocal to search for locksmiths, which I probably should have done in the first place. Burdick Security was rated highly so I sent them an e-​mail on a Saturday, and even though they were closed on Saturday Tim Burdick still sent a response. After several exchanges to determine my requirements I made an appointment for the following Monday. At the appointed time Glenn showed up at my house and quickly assessed my situation, and he recommended not installing additional locks, but simply replacing the existing locks with more sturdy models. Glenn also changed some of the lock plates that had gotten bent over the years, and made sure that all of my locks and door hardware were in working order.
Glenn was incredibly proficient with his skills, and was a genuinely nice guy. When he told me the charges I was actually surprised at how reasonable they were considering the reputation that locksmiths have for charging customers too much for too little.
I highly recommend Burdick Security for anyone in Seattle, and if I ever need locksmith service or advice on home security I’m certainly using Burdick again.

There’s been kick-​ins in my neighborhood and I decided to upgrade from my terrible locks and door knob (which whoever installed it the first time used ½″ screws on) to a high security Medeco lock. I called some other places, but Burdick’s was the only one that was able to set in a Medeco lock and deadbolt. I feel a great peace of mind now, and the lock is awesome (so much so that I was warned NOT to get locked out b/​c they would have to get the special number to get the special key, and match it to my signature).
I was first impressed by the web presence of this business — I just asked a few questions, and received a quote over email within 24 hours from the owner, After a few emails back and forth to the shop, I decided to go with the Medeco locks, and went by the shop to pick out the equipment I wanted. They were great — and very helpful. I scheduled a time right away, and then the technician (Mike) came out and put on my locks within a few days — they even offered to have someone out on Christmas Eve day. I am so pleased with the service, the presence of this company, and my great new locks!

So yesterday was Monday. And, as we all know, Mondays suck. Not to be outdone by any previous Monday, yesterday was especially tricky.
The tricks began when I returned home from my morning dog walk, and my key wouldn’t work. Did I have the wrong key in my hand? No. Not to worry, I’ll just go around back and get in that way.
What? My key doesn’t work in the back door?!? Suddenly, I remembered that the landlord said that he would get us new keys because of this same problem, but it hadn’t entered my mind since we moved in because I had no need to go in and out of the back door.
After a half-​dozen tries on each door, cycling through my 3 house keys to prove to myself that I wasn’t nuts, I realized that the lock was broken, and we were stuck outside. I called the landlord, but there was no answer. I drove downtown in craptastic Rainier Ave construction traffic to pick up my partner’s keys, but returned to the same result. No keys worked in either door.
At this point, I was feeling the pressure of my morning coffee, so I loaded up the dogs once more in the car and headed to my BFF Laura’s house to use the facilities. Whew.
Upon arriving home and trying both doors a few more times (nearly 3 hours after the initial key fail), I called Burdicks. The gentleman on the phone was really nice, suggesting some things that might work on the lock. After I let him know that I had been trying for 2 hours (minus the driving time to get downtown and back), he said he’d get someone out ASAP, and I could tell that he genuinely cared about my frustration and woes related to the lock fail.
A little less than a half hour later, a nice Burdick’s van pulled up in my driveway and an angel got out.
Now, he probably has some magic key voodoo since he’s been working with locks for a living, but he literally put the key into the lock and it opened for him like there never was a problem. (Isn’t that always the way!?)
I personally think it was Monday’s way of saying, «Ha!» (At this point I started crying uncontrollably due to the frustration of the previous 3 hours being so maddening, and nice gentleman — who I think is named Glenn — suggested that I sit down and have a drink.)
The best part was that he didn’t even charge me for his little miracle!
Thanks guys!

I’m happy happy happy to give Burdick’s Security a 5-​star rating (something you can see I rarely do) and since I’m going all out I thought I should explain why I think this is a must-​have referral.
They’ve been a respected presence in (and supporter of) the South Seattle community since 1959. I’ve found them to be reliable, trustworthy, knowledgeable, fair, and sincerely devoted to the community. Aside from that they have some very long-​time employees which is pretty impressive. Tim Burdick continues to help me and my real estate clients with various security-​related needs.
Some of the things they can help you with: home intrusion alarms; burglary prevention and detection systems; 24-​hour monitoring; keyless entry and access control systems; video surveillance systems and remove systems; medical alert alarms; hold-​up and panic button systems; 24-​hour emergency service; security consultation; intercom systems; full service locksmithing; contractors hardware; high security keying systems; safes and money vaults; commercial and residential door hardware; panic devices and door closers; custom security design and installation.
Even if you just need keys made, they’re way nicer and faster than the guys at Home Depot or Lowe’s (and I’ve never had a problem with keys they’ve made for me … unlike these other places). They cut a spare key for my 1981 Mercedes which is a special laser cut key that would have cost me over $ 100 from the dealer but they were able to cut the key for me for less than half of the dealer price! They also told me they can do keys for new cars that have computer chips in them.
I can strongly recommend Burdick’s Security for these residential and commercial security solutions.
Check them out
, they’re awesome.

In the past as a real estate agent, Burdick’s Security has always been very helpful when it comes to lock an keys for clients. I will definitively use them again when I need locks and/​or keys.