Van Collision Center

Van Collision did a phenomenal job on my Honda Accord! I could not be more pleased with the work performed. I was a victim of a red light runner on April 25^th (see my review for Scottsdale P.D.). A couple of days later, my insurance company had my vehicle moved to this center for repairs. My entire passenger side door, along with other things on that side, were absolutely destroyed. The completion date quoted to me initially was ⁵⁄₃₁. VC kept me informed via text and phone call throughout the repair time as needed. It was 5:30pm on ⁵⁄₁₉ that I received a call from Bryan Kern indicating that my car was ready! I drove down the next day and there was my vehicle AS GOOD AS NEW!!! He is an incredibly helpful, friendly and informative employee. He explained precisely what the center had fixed and even went so far as to keep my car in the garage to prevent dust from collecting on it. This being AZ, that’s tough to do… so he actually took a moment to dust my car the day of pick-​up while I was inspecting so I would feel comfortable and satisfied. I had traveled to this center twice and each time ALL staff were on the floors either helping with repairs or monitoring the work and if by chance they were at their desks, they were working with a customer like myself. That’s the dedication I like to see! It took no time at all for him to appear once called to assist me each time. He NEVER made me feel as though I wasting his time and he NEVER spoke in a language that I couldn’t understand (over my head car jargon). I truly recommend Van Collision in North Scottsdale and ‘highly’ recommend working with Bryan Kern. Many thanks to EVERYONE who assisted with repairing my vehicle. You’re all absolutely amazing! I would thank each person who worked on my car if I could. Again, thank you!!! I’m so thrilled to be back in my car again. :)

I have had 4 different vehicles into this shop over the past few years and they fixed everything fast and professionally. Only one time was it due to a very minor collision where someone dented my driver door when backing up. The other three were for small ding and scratch removals. I have worked with Taylor on 3 occasions and he is very helpful with a great attitude. I have also used the Rental Car counter here for the insurance door repair and it was fast and easy.

My experience was great with Van’s. They worked closely with my insurance company, their communication was great, their estimate was clear and concise and they were very professional.
From getting the initial estimate to getting my repairs done, they were great. Their people are very professional and attentive and they keep you well informed during the repair process.
One of my repairs was replacement of a fog light. Their cost was below all of the other quotes I had received for the same part and installation, so I feel their total cost was fair.
I would certainly recommend them.

I’ve had cars here for various repairs — my fault – other guy fault but the results are consistent. Appraisers are professional, front desk customer focused. Each time the car was ready as promised or earlier. My most recent repair was minor; but the same attention to detail was afforded. When I picked up car it was ready, freshly washed, tires had detail treatment. Additionally, they kept me updated on process via text. I highly recommend this shop for bodywork!

I brought my Toyota Sienna in after being rear-​ended and having a lot of damage done to the back of the car. Brian the Director and George the Manager were a pleasure to work with and handled everything very professionally and went the extra mile to be sure the repairs were done right and I was happy. I highly recommend them. During the time my car was in the shop, I rented a car from Enterprise which has an office located at Van Collision. It was very convenient and they gave me a very nice car to drive which was paid for by the insurance company of the driver that hit me. All in all it was a seamless process and I was very happy with them as well. I walked away with a zero balance, but returned when I remembered that I had forgotten to fill the tank of the rental. I didn’t want to be charged for that and was prepared to refill it, but they said «forget it.» I am a very fussy customer and I don’t give good reviews often, but these guys deserve it. I don’t like seeing companies that try so hard to please… and succeed, be bad mouthed the way some reviewers on Unilocal have done in the past.

Had my car repaired. The car was fixed but there was added mileage and a small scratch. Not sure I would use them again however they were nice

Just picked up my Jeep from Vans. The work was done in a timely manner, car was returned in beautiful condition, including a detail. George, the service manager was very courteous and professional. The front desk staff were polite and kept me notified each day of the progress via text.
The only reason I gave them a 4 star was that I was not responsible for the billing or insurance and have no information about their handling of those details. I was mortified after my car was in their shop and I read the previous reviews, made me quite nervous. However, I found no justification for complaint with the business. Completely satisfied with the entire service beginning to end.

This place is so expensive and so slow! They told me 4 days for my car and it was almost 10! Customer service is horrible! Don’t go here!

do not rent from enterprise rent a car, on van collision property… scam artists… told them i did not want any extra insurance… got a bill for the extra insurance… a $ 25.00 up charge turned into $ 110.00 …rip off… could have rented a car cheaper thru costco across the street!
van did nice work on my car but under no circumstances should you rent a car from enterprise… your insurance only covers so much… buyer beware… go to budget down the street, they will bring you a car…

Great service and quality work! I have used these guys a lot and always had good work. Did a number of things to my 08 Tahoe including body work, bumper and paint. Turned out great!

Lying, cheating, disgraceful, scam artists.
After a car accident, our insurance rented a car through Enterprise. We were rear-​ended in the rental car. Enterprise/​insurance had us bring the car to Van Collision Center. A bit later, we received a bill from Van, which our insurance informed us was wrongfully sent to many other places as well. We were warned that this collision center is notoriously gross and that if anything further comes of it, to contact them. Tonight, we received a bill that differed from the original estimate 2 MONTHS LATER for the same car. I understand estimates are just that an estimate… but months later when this is supposed to be dealt with through our insurance. If our insurance didn’t pay out, fine, I can call and double check. That being said, these disgraceful employees also sent us a large bill for a random car that WE NEVER TOUCHED. Our license isn’t on it, our name isn’t, they are very well aware that we randomly didn’t have a car of theirs that was in an accident that WE OBVIOUSLY WERE NOT INVOLVED IN. This should be especially aware considering we were given a DIFFERENT RENTAL CAR. I’ve contacted this company and will be in communication with my insurance company as well. If an immediate resolution is not met, a formal apology, documentation of their mistake, as well as an explanation, I will continue with this process regarding fraud and possible harassment. Not new to the car business or collision. I will make sure no one we know ever considers Van for a vehicle purchase, maintenance, collision, etc.

So far not impressed. They said they would call today on the status of my car. No call at all. Disappointed.

Amazing experience at this location. My truck looks brand new, and was completed in the estimated time, at the estimated price. The staff I interacted with were exceptionally helpful, knowledgeable, and friendly. Very convenient rental agency inside the building. Utterly seamless operation, will be my go to choice from now on!

Unbelievable service, quality work and customer care. They arranged for my car rental, text me updates of my car’s repair progress and made everything so easy. Looks almost as good as when the car was new. These guys rock…