Republic West Home

My husband and I decided to buy one of our neighbors house that came up sale last year. We could see our future in this neighborhood so we took on a full remodel of our neighbors house to raise our kids in. We began the estimating project and quickly realized that we could not do each project separately with different contractors. I guess I watch too much HGTV and they make it seem easy. One company that had the ability to do all our projects under their supervision was Republic West. We needed new windows and doors, a new kitchen and baths as well as painting for our home. We got 3 quotes from other companies with the capabilities of Republic West but something drew my husband and I to them. I think looking back that the sales presentation was so helpful in making big decisions. There a lot of decisions to make, believe me, and they made sure we knew when we had to have products for install at the home or when it would be very dusty so that we could make plans to be out. Basically they seemed genuinely to care that we were living in a total mess. The whole project took about 4 weeks and we got our house back! We couldn’t be happier with the work they did. We got the house of our dreams in the neighborhood of our dreams.

We checked a few companies before having Republic West come out to replace a large (6′ x 8′) picture window and double entry doors. Both had to be custom-​sized. Took about 6 weeks from purchase to installation.
The salespeople (two came out) were very friendly, and showed us several options for the window. They also told us the pros and cons of each design. The window we chose looks terrific, and it has a separate sliding window at the bottom that locks automatically when closed.
The doors we selected have a unique locking system that runs top to bottom, so your door is literally locked to the frame at the top and bottom. And you don’t need a key to lock/​unlock it on the inside. The old doors were a bit warped with age, and in the summer you could feel the heat several feet away. These doors. .. you can touch them in the middle of the day and feel. .. nothing. The seal is good. They look nice.
So why only four stars? The original door install left some daylight at the top and bottom. The installer said this was «normal». We called the office, and another person was sent out to «finish» the job later that day.
To sum up: Nice, informative salespeople. Great products. And when we needed to have something fixed to our satisfaction, they did. Right away. We also got a sizeable unadvertised discount at the time of purchase. We didn’t know. They GAVE it to us.

Let me tell you… I’m a first time home buyer and I couldn’t be more satisfied than the work that this company has done. The customer service was awesome. Fairly priced. I got my whole kitchen, windows and doors done. My family loves this home. I have friends and family visit all the time from different states and they all love the work that this company has done. I’m truly thankful.

Although we started out on a bit of a rocky road because of an uninformed and very annoying sales person (who now is no longer with them), Republic West personnel (one of the owners) called and followed through, and we ended up being extremely satisfied. They stood behind the promise to get it right and they did! It is so nice to find a company that stands behind their product and makes things right! Customer service seems to be a thing of the past, and it is nice to see it still exists with Republic West. And on top of it — love the patio door and RW recommended someone to stain it and he did a fabulous job! We are VERY satisfied with the job that Republic West did on our new patio door.

Let me start by saying that doing a large remodeling project from out of state was a very scary prospect. I recently accepted a position in Phoenix and am moving my family from California. I knew I wanted a house that I could put my family character into which obviously would require at least a kitchen remodel if not the bathrooms. Being unfamiliar with Phoenix, I used an online service called Home Advisor to recommend 3 local contractors. Republic West was one of the companies that were referred. Within a matter of seconds they had responding to the inquiry and set up an appointment when my wife and I would be in town for the closing.
The salesman arrived with a mini showroom of different door styles and counter top choices. I think we made it pretty easy on him as my wife pretty much had our kitchen designed already from pictures. The appointment took about an hour or so and we got pricing right on the spot. We also found an economical way to redo our bathrooms because my wife used up the budget on the kitchen. We ended up refacing our vanities and keeping the existing counter tops instead of replacing them. Republic West was the last contractor we saw in a day of never ending estimates and we had a great feeling about them. We decided to move forward that night because their price and plan for the remodel when we were out of town made us feel the most comfortable. A couple of days after we signed the paperwork, Michael one of the owners called me to introduce himself and told us because we were out of town he would be personally involved in the supervision and send us videos of the progress. We were told the project would take about 2 weeks from the start and then we could start moving in.
The cabinets arrived about 5 weeks later and they started. As promised I received videos of the progress and everything went well. The cabinets took about a week, they measured for the counter tops and while those were being made they tiled the kitchen floor. About 7 days later the counter top guys came in and installed the granite we selected. The tile guy then put up the backsplash and Republic west even coordinated with the appliance company we chose and managed the install. I was able to get into town a couple days after the job was complete and did a final walk through with Mike. I can’t say enough about the effort made to calm my fears about not being around for the work. I would definitely use them again and plan on it when we paint the house next year.

Had our kitchen done about 5 years ago and was very pleased so we went back to them when we wanted to have our bathroom updated. Even though expensive the quality of the product and the workmen’s ship was very good but the customer service left a lot to be desired. Had to call and get scheduling every step of the way. Our job has been complete now for a few weeks and no one has contacted us to see if the job was completed to our satisfaction and if we were happy with it.

I’ve heard about Republic West for years in the newspaper, on the radio and through word of mouth from people at work. I recently moved and bought a fixer upper and decided to call them for a bid. I had some questions so I decided to call instead of fill out the online form. The guy who answered the phone was very knowledgeable and helpful. He answered most of my questions and got back to me with any question he couldn’t answer. I decided to schedule an appointment so that my wife and I could figure out if we could afford what we wanted. They were very flexible with our schedule and actually came out on Saturday night.
Jerry the designer showed up with what seemed to be an entire showroom in his car. The initial consultation took about an hour and a half. Jerry’s presentation was very informative and made us feel comfortable with him and Republic West. We found out that we could save a lot of money by refacing our cabinets instead of replacing them. We were not aware that refacing was an option and came to find out that not every company offers that as an option. Fortunately for us the previous homeowner had upgraded the counter tops and refacing allowed us to keep the counter tops, saving us what we had budgeted for counters. Besides the kitchen we also needed new windows and a front door. We had those old metal single pane windows from the 70’s and knew because of our last house that they allow too much heat in the summer. Republic West is a certified Simonton window dealer. We had previously owned a home with Simonton windows and they performed great and kept the house cool. So we were happy when they had that brand as well. Because we always get 3 bids we asked Jerry to send us a quote and we would compare and make our decision. He told us he would figure it all out right there and present us a quote on the spot. The other two companies we got bids from took weeks to get them back but we didn’t realize till later how nice it was to get the price on the spot. After about a month we decided to go with Republic West’s bid but still needed to put the final touches on our design. Jerry came back out we finalized everything, wrote up the paperwork and began the process.
Within 24 hours the operations department called and Stephanie the lead person walked me through the process and set up the official measurements of all the products we ordered. A couple days later two gentleman came out, one to measure the kitchen and one for the windows. They were very nice and did there work quick and left about an hour later. Stephanie informed us that it would take about 6 weeks to get the materials for the kitchen custom made. She offered to install the windows earlier but we decided to do both projects at once. At about week four we were informed everything was on track to be delivered on time and were given an installation date. The window project would take 2 days and the refacing would be 5 days. We were pleasantly surprised that the project would only take 7 days.
On the first day the window crew showed up and proceeded to protect my house with drop clothes. The main installer Kenton and his guys were great and very clean. They actually finished up early on the second day because they brought an extra guy with. The following day Paul showed up to begin the refacing portion of the project. I didn’t realize that only one guy was coming to do it but it was explained that on projects of our size two guys would get in each other’s way. He too protected the house with drop clothes and plastic. I can’t believe that Paul did it all himself but on day 5 the project was done and my old kitchen cabinets had been transformed into beautiful new cabinets. After the job was done, Stephanie called us to see how everything went and told us to call her direct if something came up. Everyone we encountered during the project was professional and helpful. I would highly recommend giving Republic West a call if you need a new kitchen and windows.

We contacted Republic West to give us an estimate on a front entry door and they agreed to a set appointment on a Saturday @ 10:00 am. After an hour and a half later, my husband finally got a hold of them and they apologized and told him the salesman got caught up with another appt in Phoenix. They never contacted us to let us know they were running late or would need to re-​schedule the appt. If my husband hadn’t called them who knows if they would have called. He re– scheduled for another day later in the week for the afternoon. This appt the sales person never showed or called. Obviously this company is far too busy and doesn’t appear to need the work. Very poor customer service and does not follow up or seem to care.

Outstanding customer service and the workmanship was terrific. From start to finish, every step was great and the experience exceeded our expectations. We had two doors replaced. Highly recommended.

After a very traumatic consultation with another company, this one is amazing. Jerry was early, friendly, honest and in general amazing. We will be getting our Windows soon, the prices were much more reasonable than the other place and Jerry was extremely reassuring and knowledgeable. I can’t say enough good things. Even the two people I spoke to on the phone were friendly and honest about what was reasonable. This is a fabulous no pressure company, who truly to me at least seem to care about what you want, and can afford. I will review again after the Windows are installed but I have no doubts about the decision we made. I would recommend them to anyone, simply for the fact that they don’t pressure you or try to scare you into an up sell.

The worst customer service ever!!!
I called to take care of an existing client of mine, got no answer I left voice mail got not response for 3 days. Then they call back with an attitude and wouldn’t identify themselves on the phone. Very very rude behavior toward perspective client!’ I will persuade everyone away from this business! Customer service goes along way Julie.

Stay far away! They put in new kitchen cabinets at our house. Two months later the paint started to come apart from the seams. We tried for two more months to get them to come out to see what could be done, and all we got was the runaround. Either someone was on vacation, or someone would get back to us… Finally yesterday, a worker from Republic came to the door, handed my wife a can of paint and told her that should fix the issue! Unheard of! Not to mention how when their salesperson came to the house in the beginning, and told how he would host a wine tasing party to show off our new kitchen (obviously so he could pick up new clients)…but funny, have yet to hear from him!

After spending close to $ 20,000.00 with this company I would have assumed they would have stood behind the products they sell. I have found out that they don’t! They will blame you the customer for faulty merchandise. For example: they blamed my wife and I (60’s) for touching refaced kitchen cabinets with wet hands and making the lamination peel off. They replaced several cabinet doors within the first 3 years with the wrong style of door and wrong interior color… My 85 yr old father who lived with us at the time did not catch it! Their replacement windows leak and the frames mold… BUYER BEWARE of this organization!

I wish I could add a star. We had our kitchen remodeled and they started and finished dead on-​time, the worker was so neat and clean (actually vacuumed the kitchen before leaving each day!) The choices for cabinetry and countertops was endless. The office staff is courteous and efficient. I could not be more pleased. Oh, and did I mention their pricing was very fair? If you are planning a kitchen or bath remodel, save time and headaches. Call Republic West.

I used Panda Home Solutions, a division of Republic West to install some windows in my rental house.
I got a number of quotes from several companies and Republic West was the best price and the salesman was a true professional.
They came through as promised on time and within budget. My tenants really like the new windows.

Don’t hire them if you are looking for a hassle free project. Our work was full of delays, non communication, or communication by laborers. Our only contact person was an office admin. who works from 6am –2 pm, when she’s there. They said it would take a week, and ended up taking a month. The cabinets they refinished look great. They didn’t even bother to wipe them down & get the dust off when they were completed. They sub out the granite to a company that clearly isn’t concerned about customer relations, when a little issue arose we were called by an installer who was difficult to understand and inarticulate. Called the owner of the granite company and he was rude. Truly everything looks good. but major pain.

I was looking to have my cabinets refaced knowing that it would probably add value to my kitchen. I was looking online and saw them pop up and also heard them on the radio. I figured they might be too expensive if they were spending all that money on advertising but nothing could have been farther from the truth.
I had 3 estimates, Republic West being one of them. From the moment they came into my home the experience was pleasant. Their pricing was in line with the other two bids; but ultimately it was the professionalism of the sales person and his knowledge that gave them the business.
My whole remodeling was done in 5 days — from the time I saw the first installer until the job was complete. They will have my business if I need to do any home remodeling jobs. If you don’t call them for a quote you won’t be doing yourself any favors.
Thank you Republic West for my gorgeous cabinets and the wonderful job you did.

Last year we use republic West to install new windows and doors in our vacation home in Scottsdale, AZ. After looking at our year by year comparison report that the electric and gas company has sent us, we are so excited to see that we are spending much less than we did in prior years! We noticed how much more comfortable we were this past summer but did realize how much we were actually saving.
Not only was Republic West a great company to deal with but knowing that our investment in new doors and windows will basically pay for itself in a couple years.
Thank you so much Republic West! Please expand to the Los Angeles area so you can redo our home in West Hollywood!

RW was hired by family about 2 years ago to refresh my parents kitchen. Scope of work included refinishing of cabinets, new appliances and some pain/​design work. Remodeling is always a headache but republic west managed to take it to the extreme. The process starts out with grand promises and the follow up is S**T. To date we have an unresolved issues with splitting cabinets, a dishwasher that was never installed properly and lack of followup. We have an unanswered call into the owner, multiple unanswered email to various members of the company and numerous frustrated messages left with the receptionist. I encourage you to not be charmed in my the initial sales presentation as you will see the romance quickly ends once your project starts. RUN AWAY!

RW is better than most remodeling companies. But they make a big deal about their promise to stay on schedule that it raised my expectations. My project manager did not communicate as well as I would have liked, though if I called him, he always got back to me. Workmanship was awesome. But they blew past the project schedule by at least 3 weeks and it took a long time to get all the final punch list items addressed.
However, the sales process, interior design services and computer generated design were all superior. I’d use them again but I’d lower my expectations.