Retro Pro Kitchen and Bathroom Remodeling

They did a great job installing granite and travertine in our bath/​kitchen. They’re quick responding and address problems or questions quickly even two years later. I would use them again and always refer them to friends.

Project: Remodel 90s kitchen
Eric and Angela were very helpful with the design of our kitchen. They are very easy to work with, have a lot of good ideas, and have good pictures of remodels they have completed. This helped with explaining their ideas. They listen to your ideas and try to work them into the space.
The staff showed up at 8:30 am every weekday with only a few exceptions. We were notified of those exceptions at least a day ahead. They were very helpful as we were living in the house while the construction was in process. They tried to keep the place livable. They also closed off rooms where they were working with plastic sheeting so as to keep the construction dust down. They cleaned up every evening before leaving.
The trades showed up when scheduled. We did not have many week days where work was not in process.
The time estimate was six weeks, and the actual was five weeks. We love our new kitchen and it is very easy to work there. We were so impressed with this project, we are having them back to remodel the shower area in the master bathroom.
Scope of Work
Kitchen demo:
Remove wall between kitchen and Great Room
Remove pantry in kitchen
Remove all cabinets and counter tops in kitchen, laundry room and hall bathroom
Remove tile in hallway, laundry room, hallway, hall bathroom, kitchen
Remove carpet in great room
Replace patio door in kitchen with glass french door.
Replace patio door in great room with window.
Remove popcorn ceiling in great room
Remove all kitchen appliances and room fan
Kitchen build:
Build new island
Install new cabinets with soft close doors and drawers in the kitchen, island, bathroom, hallway and laundry room with granite countertops
Move stove to opposite side of kitchen
Move dishwasher to other side of sink
texture ceiling in great room
Paint great room, kitchen, hall bathroom, laundry room and hallway
Install tile in hallway, laundry room, hallway, hall bathroom, kitchen, great room
Install new lighting in kitchen, island, hallway, hall bath, laundry room
Install new granite countertop in master bathroom

READ!!! Eric the owner met with me 3 yrs ago to do a bathroom remodel and a new small bathroom installation. I thought I found the perfect remodeler — I could not have been more wrong! Several months ago I noticed water damage in a closet he had built. I didn’t notice it sooner as I stored large refill bottles there and they were rarely removed. The new installed bathroom is in a renters room. The damage in my closet alerted me to that something was wrong. So upon inspecting renter bathroom the water damage wasn’t as bad on his side. Twice Eric sent his foreman Klete out which was a waste of time as it was apparent they weren’t going to take responsibility. (Warranty is 2 yrs so no sweat off his back) — he wanted money to fix it though. No kidding! I had a plumber come look at it as well. He did the most troubleshooting than anyone for free as there wasn’t anything plumbing wise he could do. Found that the pipes weren’t leaking. But the 2 corners of the shower tile closest to the closet with water damage were level, meaning water was pooling in those corners. Plumber also told me that the shower curb was level as he brought a level to check it. But Klete who came out before plumber didn’t have anything. Second time he came he did because the plumber did. All these things should have a slope inward to avoid issues such as I have. Yet Eric refused to admit it. Also upon more research via forums with contractors they asked did it pass inspection. Had no idea what that meant. Upon asking Eric, he said you didn’t want to get a permit. In the city I live in it is «required» and he did the job anyway. So if it were true that I didn’t want to get it, he should not legally have done the job. But did it with the lowest standards anyway. I went to my city and he was made responsible to pay for the permit and inspection after the fact because he shouldn’t have done the job without them. Then I also had the shower drain plugged to test to see if the shower pan is leaking. After 24 hours we found why the closet had water damage — it was damp. The shower pan is leaking. The curb is level and a lot of water accumulates in front outside the shower. The whole bottom of the shower he installed has to be ripped out and redone! Another couple thousand dollars after spending many thousands 3 yrs before. I have to admit I should not be surprised. I wouldn’t have him fix it now for free just knowing he low his standards are. When they were finishing the job 3 yrs ago I had to have them replace a tile or 2 due to bad cutting and filling in large amounts of grout to cover it up. The caulking was sloppy and I made them redo some of it. Not to mention the remodeled bathtub calking already has to be redone because it is literally sliding out between the tile and tub. So not only are they not doing things correctly, but skimply or inferior products. No wonder he didn’t want an inspector. I have to admit — I really thought I found a a great contractor — licensed, bonded, insured and great reviews online. All in all the job looked really great once finished. But, now I am seeing the repercussions of shotty workmanship. It just goes to show you that you can be taken by what seems the best, so don’t let that fool you.

In the Summer of 2012 I wanted to remodel my kitchen and tile. I contacted probably four companies and went with Retro Pro. Right from the first meeting I had a good feeling about Eric the owner and Angela the designer. They were so nice and took the time to listen to all my questions and my husbands questions. When the work started the guys took great care of our house and respected our request to start «loud work» as late as possible due to our night jobs. The project was finished when promised, which was great too. We are so happy with the results! I would highly recommend Retro Pro for your next remodeling project. You won’t be disappointed. I’m already saving to have them remodel my three bathrooms! Thanks Retro Pro!