O’reilly Auto Parts

Went in here for a new car battery. We brought he old battery to compare the model. The guy helping us did the free power check on the current battery and explained all the options I had in detail. Since the battery was already about 3 years old I decided it was time for a new one. He went over the options very clearly. Overall great experience with knowledgable staff. It is worth it to go here over Walmart even if the Walmart prices are a bit cheaper.

It was time to change out the air and cabin filters in my Honda Civic. I refused to pay $ 100 just for filters at the dealership. It was so outrageous they wanted to charge that much for such simple work.
I stopped into AutoZone first, but they didn’t have them at the store. It will take about 3 – 5 days to special order it. I figured O’reilly was nearby so gave them a try. So glad that I did. They have them in stock and much more selections than AutoZone. Prices were about the same.
Staff was so helpful and knowledge too. He gave me some great tips on the different filters. The best part was that he even helped me put both filters at no charge. He indicated most newer Honda Civic are designed that you can DIY and YouTube for guidance. Great place to shop and learn a little more about your car!

If I could give zero stars, I would. Now I never write reviews, so that fact that I feel the need to discourage people from coming here, is saying a lot.
First time I interacted with them, they refused to deliver a necessary car part to the shop, which was only a mile down the road. So I had to take 4 Über rides back and forth, delivering a car part. Real nice treatment for the customers. Not. After all of this, I learned it was because they had a bad relationship with the car shop. They need to learn not to involve their customers in a problem with another business. That is beyond unprofessional.
Second time. The car part they gave to me, it broke within 3 weeks. 3 WEEKS. Expected it to be under warranty… they refused to give me another one.
I would discourage anyone from ever doing business with this place.

Applause! Applause! The first time I went to this O’Reilly Auto Parts store, it was to buy a side view mirror. The clerk easily & quickly located the specific type of mirror I needed. It was ordered & I was able to pick it up that same day.
When I returned staff members, David, Mike & Stephen, were not only incredibly helpful, they were friendly & very knowledgeable of the all the auto parts & services they provide.
David took the time to look at my mirror & kindly referred me to a shop that would install it at a reasonable price. In continuance, that shop was called & a price was given over the phone.
I was so impressed with the extent of customer care & service at this particular store I will always return even though I live 20 miles away.
Thanks Guys!
KL

Very bad customer service. I was abandoned once a customer came in after me yelling «I need a new battery». I was on my own at that point.

I needed a new jumbo sun visor for my Rav 4. I walked in and had it purchased within minutes.

The broth a just totally saved me over 100 bucks! Price match auto heaven!!! Thanks again Rudy

I came into to test my battery and not only did they test it and were very helpful but they looked up my number and found that I last purchased a battery from them 4 years ago and applied a $ 46 credit to my purchase of a new battery. He gave me all the tools and even gloves to do the job. Thanks!

I walked in there to get 0w20 or oil which most if not all four cylinder cars take in the past 4or 5 years and I got a smart aleck response. some kid with curly hair at the counter is telling me that no cars take that and that’s why they’re out of stock. Well my 08 accord and 12 Camry use it and I’m pretty sure they are common cars…

So my weekend consisted of helping a friend fix his car… nice and exciting! Lucky for him I am a girl who loves cars and doesn’t mind getting dirty! Gear head/​grease monkey! Any who, since mechanic is not my profession, we needed a little help to get the diagnostic done on his car to see what we had ahead of us. When we ventured down to O’Reilly Auto Parts we were able to get a diagnostic checker and spent some time talking to Christopher. He was a very pleasant man, who knew what he was talking about. It’s nice to walk into a parts store and the people behind the counter actually know about cars, not just what the computer tells them. He gave us some good information on what parts to check when we looked up the codes from the tester. After taking about 10 trips to O’Reilly’s we were finally able to get the correct parts taken care of. Not only was Chris able to rent us the tools we needed, he was able to order the parts we needed and had them delivered to his store the next day for pick up. He was friendly, helpful and quick, which made the day a whole lot easier since the car we were working on was the complete opposite of all of that. Two O2 Sensors later and a new fuel pump, his car finally left the driveway! Great customer service and great prices!
Thanks for taking care of us O’Reilly’s! It’s nice to have someone go above and beyond not because they have to because it’s their job, but because they want to help and they have the knowledge! More people need committed, nice workers like Chris!

The part I needed cost less than $ 20 and they still installed it for me just to be nice (or to stop me from making a fool of myself in their parking lot, but really — think of the laughs they missed by being kind).
I would happily go back to this store often, except I don’t really want to need more car parts! Maybe I could collect key rings or something harmless like floor mats.

They’re pretty damn friendly & helpful too. O’reilly doesn’t have the best selection of parts in the world but the employees at this location are helpful and friendly.

My go to places for car items.

First I got lucky catching my battery on the way out — rather than after it died. Second it turns out it was still under a 2-​yr warranty. Finally after testing it in my car for free they gave me the new one and installed it for me free. Nice!

Not a great selection on parts. Have to ask to get helped. I was the only person in there when I asked three sales associates for help. They pointed to where they thought the product was and never offered assistance. Thank you
my experience was at the fountain hills location… pick it up fh… pick it up

These guys are great. Ever since O’reilly took over the service is awesome.
I know almost nothing about cars, except when they break it costs too much. The guys at this store have helped me find what I need, & even helped me find a great deal or two.
Tonight was the pinnacle of fabulous service. I stopped for gas across the street, & my car refused to start. What a piece of crap huh? It’s like 30 degrees out. A great friend’s husband came & got my battery charged so I could drive over to O’reilly. They tested my battery, determined it was a goner, & then offered to install the new one after I bought it. The guy stood out in the cold with my friend’s awesome husband & they replaced my battery. They do not charge for this at all!
What a great business model, they have actual good customer service!
The logo is a disaster, but who cares with such great service.