Pep Boys

Total scam artists! I called the store and Brandon quoted me a price with a coupon he had for an oil change. I bought the car in and dropped it off with him and he told me the oil filter would be $ 3 more and I would have to pay for an extra quart of oil. I said no problem and can I pay now because I will be in a hurry when I pick the car up. He said they can’t do that but will be quick when I pick it up. I picked the car up, paid the bill thinking it was high but I had to get back to work. When I got back to work I looked at the bill and they didn’t give me the coupon discount. I called thinking it was an honest mistake and an easy fix… That is when he told me that the coupon he gave me doesn’t work for my car. He gave me the coupon! Beware!!!

I love pep boys. As a female, I get ripped off a lot at auto shops. I have never had this problem at pep boys. The employees are always straight-​forward, honest, and helpful. Today Gayle and Brandon went out of their way to make sure my car was fixed in time for my early morning interview tomorrow. I will be returning!

Stopped in during the morning and later at night to get stuff. Both guys that cashed me out were nice guys and even started up convo while cashing me out. Will definitely come back to this one.

I was really impressed with this Pep Boys. They were able to put two new tires on my car the same day no problems and I couldn’t have been there longer than an hour. The manager, Gayle, was phenomenal and I highly recommend to anyone who needs work done on their car.

F+++ went in for a routine tire rotation and wheel balance. as soon as i hit the freeway it was obvious they did not balance my wheels. took my truck back in and they said they couldnt balance the wheels because two of them were bent. not only were my wheels not bent, but even if they were why would they not have told me that at the beginning. took my truck to discount tire, they rotated and balanced, and did not say a word about anything being wrong with my wheels. if you’re looking for honest legitimate car maintenance, take your business somewhere else.

Excellent service here! I called them 1 hour before closing & asked if I could come by for a brake inspection. LOGAN encouraged me to drop by & assured me that they could get me taken care of in no time. Thanks to Logan’s customer service they completed the brake inspection, resurfaced my rotors & slapped on new brake pads in less than 45 minutes. THANK YOU PEP BOYS

I have received great service every time I’ve gone here. They are very friendly and helpful! It’s always hard to find a good place to take your car… glad I’ve found one.

Chad, Gayle and Willie were AMAZING! Fast and attentive service and did not make me feel inferior because I know nothing about cars !!! Come here for all of you car needs and all that jazz! They are amazing seriously ! Thank you all so much!

I rolled into Pep Boys just a little before 7:00pm. My car had been having trouble starting up. I suspected the battery and prayed it wasn’t anything more serious. As I told Logan, the mechanic who helped me, it was a miracle I made it there. Honestly, I really didn’t expect them to go out of their way to help me, it was late and they had at least four cars in the bay. Logan was great and the service was like greased lightning!!! I just finished shopping for windshield wiper blades when Logan told me my car was ready. He rung me up, and I looked at him quizzically because I was pretty sure he under changed me, sure enough he snuck in a discount. I could not ask for better. I will be returning and referring. It’s not easy to find people who are willing to go above and beyond. But don’t take my word for it, check it out for yourself!

I had an amazing experience at the Scottsdale Pep Boys store and wanted to share it with other customers.
Theses days I find it hard to get great customer service from a retail store and felt I should share my experience today with others. I was greeted by Chad Wooley who happens to be the General Manager of the Scottsdale Pep Boys store. I visited the store as a followup on a part that was being transfered from another Pep Boys store on the East coast. JJ ordered it over the phone for me however the store that showed it was located at didn’t have the part in stock. Chad took the time to call other stores on the East coast that showed they had it in stock and had it transfered and shipped to his Scottsdale store fore me. Chad made sure that the part I ordered would be shipped and will contact me once the part arrives. Chad showed excellent customer service skills and took the time to make sure the part I ordered was being transferred and I also made sure that I was comfortable with the time frame of its arrival. This is something the other auto parts stores in the valey would not have done. I’m sure that Chad’s customer service skills will be experienced by other Pep Boys customers. Chad’s a leader that took charge of the situation at hand and made sure the part I ordered would be here in a few days. A big thank you goes out to Chad and JJ for going above and beyond just doing a job. Regards, J. Martin

Had a fantastic experience at this Pep Boys location and had to share it.
At the end of June this year, my mom and I were driving across country from Atlanta to San Diego in 3 days. Things were going great until we hit Arizona. At this point our air went out, battery light came on, and we knew something was wrong. Unfortunately, it was a Sunday at 5pm and we had no idea where we were. The only place open was Pep Boys (until 6pm) and it was a half hour away. We made it with only 30 minutes before closing time, but the employees were still eager and willing to help us out.
The unfortunate news was that our alternator was bad and it was a three hour job that couldn’t be done until the following morning. So now we’re stuck in Scottsdale (not a bad place to be stuck, let’s be honest) with no car and no idea what’s around us. The manager of the store, Chad, was incredibly kind in driving us to our hotel we had to book from the shop and offering any other help we may need that evening.
The next day while we waited for our car to finish being worked on, the employees were all very helpful and made sure we were comfortable, checking in on us and making sure we always had cold water. Gayle was quite helpful in that she told us exactly what was being done on our car and what package was best for our situation, and updating us on the progress.
Jordan, our service provider, was great, keeping us on top of what our costs were, informing us of an online coupon to help ease this unplanned expense, and maintaining a very friendly demeanor the entire time we were there, both Sunday and Monday. Everyone at this store seemed to really join together and help us in this time of need, and we felt like we had made a tiny little family at this store! Mom even got her picture with everyone before we left. :)
As passersby, our experience at this Pep Boys was great! I would definitely recommend this shop to anyone in the area, as we could not have asked for a better, more-​equipped, and prepared team for our unfortunate circumstances.
Thanks, guys! :)

Shout out to the team who emergency changed my loose oil filter at the last possible second because the Pepboys in Tempe said their guy was out for the day. I made it out there and they fixed it for me. Yay!

Went here after going to a few other places and getting some ridiculous quotes. I needed to get a new set of brakes but had 5 lug nuts that no one was able to get off of my vehicle. When I arrived I let them know I had an appointment but I guess it wasn’t scheduled. They got me in right away anyway and Gayle was very helpful through the entire process. She was very informative with what was going to be happening to my vehicle. They spent about 2.5 hours trying to remove the lug nuts before they could even get to work, but they finished very quickly after that ridiculous task! (I can thank an awful tire shop for that one!) Staff was very knowledgeable and helpful throughout the process. After getting a quote of over $ 2500 for the work at a different shop I walked out of Pep Boys with a bill less than $ 400! Will recommend to anyone needing service!

I had a great experience at this location. Got new tires for my vehicle and was treated with respect and genuine concern for the issues I was having with my vehicle. They did a multipoint inspection and brought some issues to my attention that my dealership had inspected the day before and reported where fine. I highly recommend anyone using them for vehicle service. Price was right and service was excellent. Thank you Gal for a wonderful experience.

I’ve taken my car to get an oil change to a few pepboys before. But this one was by far the best one. I had to drive to this one because the one on McDowell was booked for the night. And I am so happy that it worked out this way. I was helped by a gentleman named Logan. He explained everything, went over the extra stuff I might look into, and was all around knowledgeable. I didn’t have to wait too long either very happy.

Walked in for tire service, after standing at counter for a few minutes older guy that was staring at his screened asked what I needed. I explained I was looking for service he quickly became distracted talking to a service tech. I asked again if I needed an appointment he continued to stare at his screen. I told em I’d be back in the morning and asked what time they open. He replied 8am. No welcome to pepboys, how may I help you, no eye contact.
I hope this isn’t the norm. I walked around the store figured I’d buy some seat covers for the heat, after 20 minutes same no can I help you find something or anything.
Walked out past the same guy at the counter and another person. No thank you for coming or did you find what you needed.
I’ll just take my business elsewhere, I work in the service industry, your employees need some csr training.

They fixed my struts great customer service… Stella is a wonderful customer service…

I hate hate writing a bad review, but after my second bad interaction with Pep boys, I feel like its necessary.
So I went in to get my headlight lamp replaced. I told them the lights I wanted, they said ok, $ 62 includes parts and labor. Cool I said do it. A couple mins later the kid, comes by and said oh I am sorry I quoted you incorrectly its going to be $ 89, and then gave a long explanation of why and I said ok. Then some sort of manager guy comes out and he wants me to go to the service desk. I go over and he says because the make of you car, and how difficult the headlight repair is for these, its going to be $ 92 per headlight. We have to disassemble your entire headlight assembly and replace the bulbs. He laid out this really convincing story that it would be a really long job. Well I happen to know how to replace the headlights because I had replaced my turn signal bulbs after they messed it up in the first place. I asked why take apart the headlights? When there a cover in the wheel well, that you pop out and take the bulb in/​out. He goes oh there is? And we go out to look and the guy had already popped it out and starting taking it out that way.
So imagine if I hadnt had that knowledge of what the job encompassed then I would of been like ok $ 92 each is cool. And way over spent of this repair. Very very sad to have encountered this experience here. As women we already are scared of getting ripped off by mechanics!
In the shop they have a sales number goals, total goals for each department. Well word of advice, worry more about your customer experience, and you wont have to worry about your sales. Providing a great customer experience, will bring repeat customers, and referrals.
I will never ever step foot in the shop again.

Normally they do a decent job here, but apparently tonight they couldn’t even adequately stock their box of overnight drop forms. That is to say, there is one car in the lot, mine, and zero forms to fill out. All this after waiting all day for a tow and then driving over in my girlfriend’s car to meet the tow truck at this location for the sole purpose of filling out an overnight drop form.
Is this review a bit reactionary? Sure. But now I have to bum a ride again in the morning to come back and deal with this mess all over again. And for that, the 1-​star rating for this «visit» is justified, in my opinion.

Earlier this year I was having a lot of car troubles and the guys at Pep Boys not only helped me, they were very reasonable in pricing and even waived my costs for small things. When they discovered an ongoing issue I was having with overheating was actually a crack in the block, they even went as far as to look up the warranty and recall info, print it out for me and send me to the dealer to get the repairs done under warranty. Honest, great guys out in the service area!