JR Perkins Heating & Cooling

Thanks to RIch, Matt and their entire staff for installing our new ac/​heating mini split for our new patio enclosure. They did a great job and we are already enjoying the cool air in our sun room. Thanks again for a job well done.

These guys are the best in town. After what felt like being oversold by other commissioned sales people I was referred to JR Perkins by a friend. They told me exactly what the issue, were affordable, and got the job done quick. They treat you like family and are the only heating a cooling team I’ll ever use!

J.R. Perkins came out to run a test on our AC unit and give us a quote. Apparently, my husband asked too many questions and upset the technician and General Manager. We got a quote emailed to us and in the heading under our name they wrote, «guy is a jerk». It is so unprofessional that they label their customers– wow! And I am pretty sure that all my husband did was ask a bunch of questions. I guess you are not allowed to ask questions about the service, products, and cost. You are supposed to be a good customer and be silent, just make sure you pay them $ 5,000.
I wish I could post a picture of the official letter with his labeling, maybe I will try under the profile. I cannot believe how unprofessional they are and how they operate!

Last week JR’s went out to look at my A/​C unit and said that the unit needed a new motor run device (aka capacitor). They replaced it for $ 350 and said that everything else looked fine. One week later and the AC is out again. For another $ 495 they offered eagerly to replace the fan motor on the spot. I declined as it seemed to me that their price for the first visit was too high and now I was being told only a week later that I have an entirely different problem and this new problem would cost me another $ 495. When I decided to go with a different company I was promptly charged another $ 75 for a service call when all I wanted them to do was to ensure that that they had done the work correctly the first time. In total, $ 425 and still no working A/​C!

Have used and recommended J.R. Perkins for years! Great service, great company!

We have had JR Perkins checking our air conditioning/​heating unit twice a year for about four years now. I always request their technician Ivan, as I found him to be very reliable, competent, and he has a positive, cheerful attitude which I love! He has done a great job of keeping our air conditioner/​heater in tip-​top shape, checking all the gizmos and levels of whatever to make sure everything is in order for each up-​coming season. About 3 years ago, they replaced a major component of our system and it has been running smoothly ever since. I would definitely call them if we had any other problem.

I have used J.R. Perkins for my Heating and Air Conditioning needs for 20 years. I have purchased two AC units in two different homes from JR Perkins in that time. I have found the company to be fair and honest and they have responded in a timely manner when I needed them. This is a company that knows not only the technical details to repair or install an AC unit but all the personnel starting with Rich Larsen the owner operate with integrity. The technicians that have come to my house for service have always been pleasant and very knowledgable in the work they do. I would recommend JR Perkins without reservation. I understand how difficult it is to find a good AC company you can trust in the Phoenix area.

JR Perkins was a lifesaver when my unit went out last summer. After 3 unresolved service calls though my home warranty, including a hotel stay and taking time off work to wait for their «repair» people, I took my uncle’s advise and called JR Perkins. They were at my house right away, the next morning I had a big crane delivering a new air conditioning unit.
Late summer I called them after a huge storm to check the unit for weather damage, they let me know about a possible problem with my roof which could have turned out to be a big problem. This shows me they really care about their customers.
I have kept their warranty service offered on my new unit and they are nothing but professional, courteous, and friendly. I highly recommend JR Perkins.

JR Perkins is number one on my top ten companies in Arizona. This is not just a positive review, but a thank you to this company. One day my wife and I smelled a gas smell in our garage. My wife called the gas company, however there was a poor response to our request for help. A response in which the gas company stated it was not their problem and hung up on my wife. My wife being pregnant I panicked and called JR Perkins. JR Perkins sent out one of their technicians. The technician did all of the inspection of all the equipment using gas. Right away the technician found a gas shortage problem to our equipment. With several failed attempts to the gas company, The technician for JR Perkins offered to relay what he had found wrong with the gas levels to the gas company for us. At first the gas company tried to snub us again. The technician persisted until the gas company sent a technician out to our house. The JR Perkins technician gave his own personal work phone number to the gas company technician in order to make sure the technician got out there at a timely manner. Continuously following up with not only myself but the gas technician, the JR Perkins technician spent over two hours trying to resolve our problem. When the gas technician came to the house he found a problem with the gas meter output and changed the meter for a new meter. What I appreciate about JR Perkins technicians is that they look outside of the box to find any problems that could put my family in danger. The technician also caught that our exhaust venting was plugged with an improper fitting which was placed by a bad roofing company after they had damaged it. The technician went to their van pulled out the proper fitting and fix the problem. My wife and I did not smell the gas smell anymore. I am scared to think what would’ve happened if I had not called JR Perkins. My family would’ve been in great danger. I would recommend this company to anybody family or friends. With all of the work and calling of the gas company for us that JR Perkins had done, they did not charge me a penny. They may have saved my family from danger and because it was not their problem that needed to be fixed they gave me a no charge. JR Perkins is a family company looking after our community family. This is the company to use for all of your heating, cooling and super hero needs. From my family to the JR Perkins family Thank You!

If you want to get ripped off, call JR Perkins. They charge a large service call fee, AND a high installation fee, and don’t wrap it into one. Most companies waive the service call fee if you get work done with them. JR Perkins does not, and doesn’t tell you that up front either. Most companies perform the same work for about ½ as much and don’t price gouge. If I could give ½ a star, I would.

I would NOT refer, use or call this service ever again. It was 118 degrees outside and 95+ degrees inside when our air conditioner stopped working. We scheduled an urgent appointment for 6pm that evening and agreed to pay $ 120.00 just to look at the unit (we later discovered that other companies were only charging $ 80 – 90.00 for the same appearance).
So, we waited all day and they NEVER SHOWED. Further, they wouldn’t even return our multiple, desperate and sweaty phone calls begging them to simply contact us. Bottom line, if a company is going to charge higher than average prices, the LEAST they could do is treat their customers with courtesy, show up when they say they’re going to or, at a bare minimum, call the customer back!!!
After we waited all day wasting our time, we finally got the hint and called another company. They were at our home within 45 minutes and we saved $ 40.
I don’t recommend this company to anyone. A company that can’t be bothered to call or return calls from anxiously waiting customers doesn’t deserve my money!

JR Perkins is the best HVAC company I’ve ever used. They may not the cheapest company out there, but they are certainly more reasonably-​priced than some of the bigger names in the business. More importantly, their technicians are extremely competent and always friendly and punctual. Whenever I’ve had to call them for emergency services, more often than not, they’ve fit me into their schedule that same day. Scott and Sue make customer satisfaction a priority, and I truly appreciate that!