FedEx Office Print & Ship Center

Ok so I used to love the convenience of using the self serve printing options. Never had to talk to the staff or wait in line… It waa great.
Flash forward to now I no longer needed those services but I had to come in last week to make a double sided picture for my daughter’s school project. We arrived at 8pm and the printers were down and we actually needed staff assistance. The place was empty except another couple arguing about the price of paper… for 20 minutes. There waa two employees and only one busy!
Once we were helped the woman seemed like she had no experience using a printer and waa bothered by us wanting double sided. It took her 15 minutes!
How did you get a job there!!!

I have a love/​hate relation with this place. I ship some valuable items occasionally and I use FedEx, I mean they beat the USPS hands down on delivery speed, and cost (I use ParcelPro/​FedEx for insurance). The problem– this place is always UNDERSTAFFED. Like 1 person working– what type of staffing plan is that? They have shipping and printing and supplies…
Anyway, the wait can sometimes be long. Today however I had a young lady named Grace help me. She was prompt, efficient and a tremendous help as I had to use a larger box than I am normally accustomed to– she helped cut it down and box my item. She was a superstar! 5 stars for Grace. 2 stars for the owner/​manager. Now I’m not sure if this is private or corporate owned but please staff more people. It’s not fair to the one employee working there!!!

Super clean, well stocked and friendly helpful staff!
If Barbara is there you will receive A++ service.
Plenty of computers to use and print out docs.

I had Barbara help me send 14 pairs of shoes back to California this morning. She was very kind and helpful. Although it cost me $ 112.00 to send them which is pretty standard these days but still an absolute rip off, It didn’t seem to matter because of the fantastic customer service displayed by Barbara.
If you see Barbara when you go, say G’day from this Aussie bloke.

This FedEx/Kinko’s location got me out of a serious bind!
My boss decided last minute that he wanted menus printed out for a dinner party he was hosting in 3 hours, and wanted them on stationary (that we didn’t have), and small enough to fit on the plate. I went to a different FedEx/Kinko’s location 1^st, and after sitting there for almost an hour, getting things to the size/​color/​etc that I wanted, they told me that they couldn’t be done until the next day. In other words, they wasted my time and I still had a task to get done. Even though I thought I didn’t have a chance in the world to get this complete, I decided to call this FedEx location to see what their wait time would be. The associate I spoke to, Chris, said that if I came down right away he could get it done for me on time. Needless to say, I flew down to Scottsdale Rd and Camelback, and sure enough Chris got it done for me quickly and efficiently.
I am totally indebted to the team at this location for helping me get this rushed task done with a little time to spare. From now on, any time I have a copy/​print task I will come to this FedEx/Kinko’s location.

Terrible customer service. Waited 15 minutes before anybody even helped us out and when they did they were rude especially Chris. Both workers acted like they had better things to do than to help us. This might be the worst customer service I’ve ever experienced. Find another FedEx location… this place sucks.

I have been trying to use this place. UPS charges about double for a lot of things, I often have to drop off packages for business. Lately, computers always having issues, someone is «out to lunch», and once there was just one poor young gal there running the whole place with a line out the door. Add to that a dropped fragile package (I am not mentioning who and what because I am not costing anyone their job). But PLEASE staff this place better. It is in the center of a business district.

What a waste of time. The computers are so slow it’s like you’re using the first ever Internet connection. You will literally sit there for six minutes waiting to print out one page. While the computer is thinking about whether or not it’s even going to print what you need the clock is running in your being charged. Unfortunately, the Kinko’s staff can’t help you much because they’re aware of the problem and there’s nothing they can do about it. They’re still using the old explore with the bugs, and their version of Firefox is from like 1998. They never heard of chrome.

My work is having this Fed Ex process a large order. I just called to confirm receipt of an email (third time sending it, figured I better verify this time). I was placed on hold for an extended period of time and when the person finally answered she was out of breath and incredibly rude. She spent the first half the phone call telling me she could not hear me (over her gasping for air). I even asked to speak with someone else, or a manager, and she refused. When she finally looked up the information, she can see that the email WAS in face received, every time I sent it. Sigh.

It’s 4:00 PM and I have a lot (and I mean a lot) of files that need to be printed by close of business the next day. Who can get this done? FedEx Office Print & Ship Center! Sure it’s probably a little more expensive then other options, but I pay for the convenience and efficiency of knowing that I will get my prints done in time and done right. If I mess up or change my order? No problem! They make the changes without giving me so much as a peep!
I’ve been using FedEx for all my printing needs for several years now and have always been happy with the service and outcome. The staff at FedEx are some of the friendliest and most helpful staff I’ve ever worked with.
I highly recommend using FedEx Kinkos for any of your printing needs, no matter how big or small!

We started taking our prints here to get cut after finally getting fed up with Alphagraphics down the road. They take their time and do it right — which is important to us since we create layered cards out of these pieces and sizing is really important! They are very friendly and fast too. The only reason not a perfect score is because one time they couldn’t locate our job and we had to come back later when someone knew what was going on. (they had a communication break down.) Other than that, we are very happy and will be using them often.

Go to the dudes, because the lady who I had to deal with seemed to be very uninterested in helping me. It was like pulling teeth to get an answer of the price difference between ground and air delivery. She couldn’t even recommend the right size box for my package. I felt as if I was being judged by my every move.

$ 8.24 cents to fax five pages to my insurance company and an unpleasant, unsmiling troll behind the register to help me out with the process. I think that pretty much sums it up.

I was visiting from Seattle and, naturally, ran out of business cards 2 days before a conference. I usually work with a local, professional printing company but I took a chance and called them as they were just a block away from my hotel. They took my order Wednesday afternoon, called at 8am Thursday to confirm the proof and pricing (which was $ 3 more than what I had paid for my last order of 250 in Seattle), and had my order that day. I am no longer a printing company snob.

This place can get pretty busy and with the location it can be a slight bit of a challenge getting in and out of here but this place services a large population in the area so I can’t blame them.
I had to write this review specifically for one guy, Tony.
I was trying to print out some business cards the other day and the printer went haywire. Even though Tony looked extremely busy he took a whole bunch of his time trouble shooting my file, trying different methods to print it and eventually giving me a lot of credit back due to the problems with my file and the business card papers I brought in.
Another thing that impressed me was all the customers coming in and saying hi to him and he knew most all of them by name. Service like that will make this my go to FedEx location. Thanks for your help Tony!

Needed to send out a package and found this location while I stopped for some Froyo @ Yogurtland next door… bonus 2 for 1 stop. The lady behind the counter was helpful, but she seemed a bit intense… maybe she was having a bad day.
In any case, I was able to get what I needed and was out of there in 5 minutes.
Return Factor — 50%

Ugh. I despise Kinko’s. I despise everything about Kinko’s. I don’t even know where to begin. Buckle in, this is bound to be long winded.
Once upon a time, I thought Kinko’s was this magical place full of neat machines and free paperclips that was constantly full of cool projects and was hopping twenty four hours a day. Then I began to need to use them for my job, and that’s just when all the trouble began. First of all, very few Kinko’s, if any, are even open twenty four hours a day anymore! But that was just the initial crack in their façade for me. See, I used to be able to just email them a document as an attachment, and put instructions in the body of the email. Then I would follow up with a call to make sure they got the file, which they always did. They would tell me over the phone when I could pick it up, and the orders were always on time.
THEN everything changed. They no longer accept email orders. They have created the most complicated and horribly bass-​ackwards program on their website to upload documents. I understand why they did it, and I’m not saying it’s a bad idea. I’m just saying the program needs some major overhauling because it never ever ever EVER works right. Either I can’t explain what I need to them through their structured questions, or it won’t upload right, or the submit button doesn’t work. Then, once I finally get it to work, I have to call them 20 – 30 minutes later. Generally, they still haven’t received my file by my first call. So I call back. I’m left on hold forever, and when they return, they still have to ask a billion questions about my order because their system doesn’t tell them what they need to know. It takes virtually forever.
I really feel for the employees at Kinko’s. I once worked for a copy shop, and I know how hectic things can get. That being said, I have never witnessed more incompetent help in my life. I don’t blame any of the individuals that work there, Kinko’s probably just has provided very little useful training for them. But still, I dread going in there. Even to simply pick up a completed order, it will take no less than 30 minutes.
On top all of that, Kinko’s is expensive. Needlessly so. Simply because they have a stranglehold over the copying business gives them no right to charge those ridiculous rates for various services. Blow it out your a$$, Kinko’s!