AT&T

The service here is terrible. I came into exchange an iPhone charger that wasn’t working that was still under warranty. I was told there was a one hour wait they took my phone number and said they would text me when I was next in line. I came back two hours later still no text message. I was told that I had received three text messages that I never got.

Im not sure where to begin. All the staff seems nice except Heather Williams… They will try to upsell you on everything. bought 2 iPhone 6s and they also talked me into buying the direct tv and 2 iPad mini 2. They told me that the 2 iPad mini 2 would be free after I pay 200 dollars for them and it would be mine with no monthly data fees. I found out that it wasn’t true and came back to return them. I talked to a representative at their store. His name was Jacob and and he told me to come back when the manager is in and so they will waive the restocking fee for me because it was their fault. A few days later I came back and ran into Heather Williams and experienced one of the worst customer service I have seen. She was rude, unprofessional and has no interpersonal skills. She literally lied to me that she can’t waive the fees. I felt ripped off and cheated And was shocked that AT&T would employee these kind of staff. Where is the customer care? When you are there to buy stuff, they will be nice and talked you into buying their products but when you needed help they wont offer any customer care. Please stay away from this location. And if AT&T read this. Please put the right people in the right position. Heather Williams definitely is not qualify to be an employee there, let alone assistant manager position. I’m just very disappointed

Visited this location 09÷14÷15 and was helped by Alyssa. Alyssa gave me excellent service, explained my plan and gave me options for upgrading. After a bad experience in another AT & T store I was very apprehensive to give it another «try» as I was thinking of going to another carrier and just forgetting AT & T. I am very happy that Alyssa helped me and I would definitely recommend this location for service. Alyssa is a great representative for AT&T with her great customer service and knowledge of the products.

I don’t find the need to visit the AT & T store often, but last week I needed to discuss my options for a new phone. In the past I have felt less than satisfied with my options and at time confused by them. This time was different. A very nice gentlemen named Barrett helped us. He was very straightforward with all of the options and even saved us a few dollars on our current bill! All of the options were clear and better yet, there were some options that didn’t require me paying outright upwards of $ 700 for a new phone. Hands down the best AT & T experience I have had in store. Many Thanks! :)

My hubby’s had problems with his phone not getting the OS software updates and the phone CS people have been unable to help. So we choose this store as the closest Company Retail Store.
The gentleman that met us at the door was very polite and seemed very knowledgeable in his aspect of the store. Unfortunately, we needed help of a more technical nature so he suggested we go to the store in Paradise Valley Mall.
He walked us to the door and was very apologetic that he couldn’t help.
Would definitely go to this location again!

I came in today to return an iPhone cable that I bought a few weeks ago and when I came in they said its passed the 14 day mark. When I bought it, I also bought several other items which the rep then told me that I didn’t even need a recent to return anything because it’s on my account. He never mentioned a time limit of returning something none the less it was never even opened. I feel robbed that ATT was happy to take my money and not disclose time limits on returns and I spend over $ 140 a month on my bills. Never again will I trust an ATT rep. Thanks ATT for taking my money and not allowing me to return one of the several items…
Buyers beware

SPRINT IS constantly telling me one thing and then doing another or changing their story I was even told this by a store manager in the Scottsdale Az store «Unfortunately this is not about current customers and their satisfaction this company merely wants generate new customers. At least I could use my cell phone with Verizon and deal with their strict and poor customer service AT&T although more expensive at least they are customer service friendly and always have great cell service DO NOT SWITCH STAY WITH AT&T!!!

Excellent, efficient and friendly service. Book an appt. online to avoid wait. Issac was a pleasure to work with.

Poor customer support. Long wait even with plenty of techs available. And we still left with an unresolved issue. Also the location is difficult to get in and out of.

Who knew that calling AT&T Customer Support (we are experiencing a higher than usual volume of calls) would be faster then driving and entering a store for customer service? I have discussed with AT&T numerous times that this area has a lot of dead spots and unusual consistency when dropping calls; yet it falls on deaf ears.

This was my first visit. As far as cell phone stores, this appears to be the gold standard. It’s obvious they train their people to the max. As soon as I walked in a young lady extended her hand and cheerfully gave her name and asked mine. Compared to two other cell company’s stores, one of them just lets you wander in and wait to see if someone finally recognizes you and the other makes you feel like you are an insignificant number.
The sales people are unusually professional, kinda like robots, but nice robots. All are friendly and sincere and extremely knowledgeable. The place reeks of well-​done training.
I was there to look at a new combo smartphone/​notepad called the Samsung Galaxy Note. The poster in the front window promised me they carried it. The young lady greeter let me roam and in less than a minute 2 young guys approached me and identified themselves as being Samsung specialists. That was interesting, I don’t think I ever saw salespeople who were specifically trained in one product.
They both had the product I came to see in their hands and proceeded to corner me (in a nice way) to show me how it worked, including taking a picture that they photoshopped into a cool picture of me skydiving. This is one cool phone, er tablet, er, whatever it is, but whatever it is I can’t seem to be able to live without it.
Not good for the store that there were only a few other customers, I wonder if anybody knows they are there, but good for me that I didn’t have to wait forever to talk to somebody. The two young guys ended up taking me to the sales counter so I could get an idea how much mac/​cheese I would have to eat to afford my new toy.
This is a cell phone store that does what they do at a professional level, isn’t it sad that I have to say that, because so many retailers don’t even have a clue what customer service even means?

As I read the «Meh, I’ve experienced better» I thought, yes, this is how I felt. I went in 45 minutes before close and it took 30 min minimum to get out of there. I really wish it was taken into account that I went in and spent money on a new iPhone and the amount of money that I spend monthly with them, that the service and attitudes of the staff would be A+…maybe it is a bigger issue on a corporate level… darn AT&T…

We have come to this AT&T location for several years now looking at new phones, and servicing our existing ones. The employees are very knowledgable and friendly. In the past we’ve had Motorola’s, several Blackberry’s and numerous Apple i-​Phones, all of which were happy with the experience.
I highly recommend this AT&T store!