Sprint Store

I switched from Verizon to Sprint to take advantage of the $ 70 per month unlimited data plan. To be honest, I was unhappy with Sprint’s coverage in my area, and after just a day I decided to cancel. Since I traded in my old Verizon phone, I expected to go into the store and have to argue for hours to cancel my new service. I also expected to have to go to battle to get my old phone back. Not the case at all! Everyone in the store went over the top to help me, and they even apologized for the poor service in my area. I was refunded my money, and given my phone back within just a couple minutes. I may not currently have Sprint, but I will definitely keep them in mind in the future. This location was awesome!

I was with AT&T for years. They cost a bit more than sprint, so I switched to save money. Although AT&T was on average 40 $ a month more…
I never had connection problems. Never an issue loading a webpage, dropping a call, or text messages not going through. I was promised 80 $ a month with unlimited data on my iPhone 6. What I actually get… Is 105 $ a month with data that works when it wants to no matter how much signal I have. Phone calls that drop so often I’ve become used to redialing automatically. When a call goes through, it’s broken up and choppy no matter how many bars I have. Ive been with them for less than a year, and I’ve had my phone fully swapped out because The service guys couldn’t find any reason why my text weren’t going through. I don’t have a service contract. They said I could quit at anytime. Great! Until I tried to quit… No there’s no service contract. True. But I owe them 600 $ for the phone now cuz they don’t want it back. Wtf am I supposed to do with an iPhone 6 that can only be serviced by a company that doesn’t provide a working service? So I went to AT&T this morning as soon as they opened and asked them if they would help get me back over. They offered some little 150 $ thing that didn’t really help at all. Like I said… They are more pricey, but the service is solid. So after that I went to the sprint store to ask them why they suck so hard all the time. But they don’t open for another hour. So… I guess I’ll have to sit here and wait to find out why they are such scam artists. Lucky me!

Great place to go shop at and all the people that works there are very friendly and they will do anything to help you.

My phone suddenly started draining battery even plugged in. I was stressing and hoping it wasnt anything serious since I was short on time with work. These guys saved me. Thank you to Joel Doolin, their lead technician. He replaced my charging dock and my phone cover for extra protection. Thanks guys!

We love Dallas. He is thorough and we did not feel like he was rushing to get us out. He really wanted to make sure we got everything fixed and all our stupid questions were answered.

The tech Chris is extremely helpful. He is the main reason why I come back to the store. He is very knowledgeable and takes time to explain issues. Wish there were more helpful people like Chris

I’m just convinced nobody cares about customer service anymore. They only have a job for one reason, so they can survive. They don’t care if they rip you off, talk down to you, are rude, or mess up your phone.
The first time we were in here, it was hilarious! A guy walked in was never greeted by anybody, left then came back in and yelled at everybody stating he would be going to Verizon, well good luck with that because this is why we are at Sprint. (but thats another Unilocal) Back to Sprint…
We did feel like we got our questions answered and they didn’t seem all that bad. So we came back the next week to try them out and get one phone… the lies!!! and more lies!!! and more lies on top of that.
There is no good cell phone carrier out there. The only thing I give Verizon, the cell phone service is the BEST, never a dropped call, I always have 2 or more «bars» and I have never had any problems with surfing the internet or doing things on my apps —-unlike sprint, problems, problems, problems…