The UPS Store

Scotts Valley, Estados Unidos

4.1

20 opiniones

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Teléfono:
+1 831-438-7038
Sitio web:
scottsvalley-ca-0833.theupsstorelocal.com
Dirección:
216-E Mt Hermon Rd, Scotts Valley, CA, 95066
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Hoy –
Horario local (Scotts Valley) 9:13 domingo, 1 de junio de 2025

Horario de apertura

lunes 08:30 – 18:30
martes 08:30 – 18:30
miércoles 08:30 – 18:30
jueves 08:30 – 18:30
viernes 08:30 – 18:30
sábado 10:00 – 18:00
domingo –

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20 opiniones sobre The UPS Store

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Tu valoración: 5
Santa Cruz, CA
I have had numerous large scale printing jobs done here and have been very pleased with the final products. Turn around time is excellent for these type of jobs and the cost has been lower than other places I have used. The staff has always been very courteous, knowledgeable and professional offering great advice. The shipping I have done here has been sent and delivered just as promised and they clearly explain all of the options. They are a great business and resource.
Tu valoración: 5
Santa Cruz, CA
I thought I would offer an updated review since it’s been several years and I just had another great experience there.
I find that the service at this UPS store is still outstanding! The owner, David, is incredibly nice and helpful. I listened to him help a customer save money by offering less services than the customer originally wanted. Just an A+ small business run by a guy who cares about his customers.
Great job!
Tu valoración: 2
Aptos, CA
Not happy. Why? Grumpy service/computer’s down/​printer is down/​grumpy service/​someone accidentally packs their heavy tape dispenser into package my package to Africa/​grumpy service/​letter I mailed here (scotts valley to capitola) took over two weeks (same guy who packed his heavy dispenser must have misplaced the letter at the same time?). If interested see my Capitola UPS review — they’re awesome. Amazing how the same type of business, same umbrella company, can be and feel so different; atleast to me and mine.
Tu valoración: 1
Buxton, ME
Was charged over double my quote. The worst UPS store I have dealt with in 20 years. Should not be in business.
Tu valoración: 5
Scotts Valley, CA
Just got a poster laminated at The UPS Store only took them about 5 minutes it looks great and it was a great deal I highly recommend this place for their awesome customer service and business ethics.
Tu valoración: 5
Scotts Valley, CA
Visited these folks shortly after I moved here. They are excellent — great service, go beyond what you expect.
Use these folks, they are worth it.
Tu valoración: 5
Felton, CA
This UPS store is awesome… I’ve had nothing but great experiences here with all of the employees. Dave in particular is a customer service allstar and he will always go out of his way to help you as best as he can (even if it has nothing to do with his role at UPS). This store should be an example to all stores. They will keep me coming back.
Tu valoración: 1
San Francisco, CA
I’m frustrated with this place. I went in to get postage tracking on a letter. The employee gave me my receipt, pointing out what was supposedly the tracking number. I then attempted to track the package, and got «invalid tracking number» messages. I called to ask them what was up. They told me «this kind of tracking number doesn’t show any information until the package is delivered.» This seemed strange to me, so I went in to the location to make further inquiries. I was then told «this isn’t a real tracking number, this is just an internal number for us to locate the package in our system.» The guy acted like it was my fault for not knowing that I had been given a bogus tracking number. No apology. No recognition that they had made an error that seriously affects me. Really, really bad experience. Don’t go here if you expect competent people.
Tu valoración: 5
Mountain View, CA
I took my paperwork here to get it notarized. David was very patient, and friendly in answering all of my questions. He provided excellent customer service. If you need to get things notarized, this is your go to place! :)
Tu valoración: 5
Lake Arrowhead, CA
Just came to this store for the first time…
Emanuel acted like a gentleman and provided courteous service that is super fast. He was also kind and took the time to answer my inquisitive daughter’s questions.
I will be coming back here again because of the quality of professional service.
Tu valoración: 5
Scotts Valley, CA
I’ve used this UPS Store for years — both for packing and mailing packages and for their notary service. I’ve always had great service, especially from the owner. I once had to ship two bare root roses, and they had no problem packaging them, and they arrived safe and sound. I’m happy there are some 20 minute parking spaces now at their new location — it makes it much easier to find parking.
Tu valoración: 5
Felton, CA
I use this UPS store a lot, and I really enjoy all of the staff. Ben was extraordinarily helpful one day when I was trying to ship a large return. I had to package something over-​sized and didn’t have a clue how to do so. Ben basically did the whole thing for me. I was 9 months pregnant with a toddler, so this was a huge help for me. Thank you Ben! I really appreciate your help!
Tu valoración: 5
San Jose, CA
I’ve been using the services of the UPS Store in Scotts Valley Ca for a number of years for sending packages, sending/​receiving faxes and making copies. They even have taken care of a couple of my notary needs. The staff has always taken care of me courteously and efficiently!
I had the need to ship a couple of large glass framed antique prints to New York and I asked Dave at the store if he knew of a company that would crate up the two prints and his response was…“sure…we can do that… we do it all the time”. l was happy to hear that they could crate and ship the fragile frames to Sotheby’s for auction. They did a great job… prints arrived right on time and in perfect shape. So whether you need to make a copy or send something huge and fragile… they are the place to go!
Tu valoración: 1
Ben Lomond, CA
Have been going to this store for years, but it’s getting to the corporate norm: too many customers and not enough employees and one of the employees that helped me was very rash. I needed to trouble shoot printing out a label from amazon that printed to light in some areas (not an ink problem) Amazon customers ship free through UPS as a service. Anyway, i could not figure out how to print the label nor could either of the guys that helped me in between many customers. Needless to say it took awhile to get help including signing off and on the computer cause someone else needed to use it. The most frustrating part about all this is when i gave up and told them i would trouble shoot it at home, they then CHARGED me 3.00 for using their computer. What… really
Tu valoración: 5
Santa Cruz, CA
I have been with the UPS Store for many years. Dave, Chris and Mark are great. They are always friendly and very helpful. I do a lot of printing there and they always take care of my printing for me ahead of time so all I have to do is pick it up. They bend over backwards to provide excellent service. I wish everyone provided this level of service.
Bob Williams
HomeTech
Tu valoración: 5
Santa Cruz, CA
Great value and service. I have them do all my business printing… business cards, real estate flyers etc and their quality is excellent and turnaround is extremely quick. Plus the cost is far less than where I used to get my printing done.
Service is great and friendly too!
Tu valoración: 5
Santa Cruz, CA
A reliable business partner, responsive to all my requests, understands the time-​sensitive printing needs for my business. I would recommend this store to any business that needs reliable printing services.
Tu valoración: 5
Santa Cruz, CA
I called the UPS store because I needed a large, delicate item packaged and shipped to Washington.
They were so polite on the phone and advised they’d be glad to box it carefully with all the packing material and have it shipped for me. When I got there it was busy, but they took the time to make sure I was taken care of.
Dave is a ROCKSTAR when it comes to packaging. He did a GREAT job. I was provided with tracking info and a coupon for 10% my next packaging job. The customer service is excellent!
We are so lucky to have this business in Scotts Valley. I will be bringing all my packing and shipping needs to them in the future.
BRAVO!
Tu valoración: 5
Scotts Valley, CA
I approached Dave on behalf of a local school to ask for help with a shipping project. Dave was instantly onboard, incredibly enthusiastic and overall really wonderful to do business with. It is clear to me that he cares about this community, the people in it and loves what he does. I highly recommend The UPS Store!
Tu valoración: 2
Felton, CA
Well up until recently, I’d have given them more stars. However, I’m moving and wanted to cancel my PO box after three years. They won’t let me cancel it when I want — have to pay for longer. Also, had my passport photos taken here and they were rejected by the passport office for being unacceptable (poor clarity and placement). I asked for a refund or a credit to my box account and was denied. So that’s how three years of customer loyalty is repaid? No thanks. Taking my business back to the US Post office.