US Post Office

I don’t normally review post offices, but this is the worst. They are negligent, incompetant, rude, and have probably been at times the ones stealing from my mail. I seriously am not expecting much, but they seem to think that they bear no responsibility for making sure mail I pay to track gets delivered or that mail sent to me gets received. Part of what makes living in BC very second world (the internet, electricity outages, contaminated well water, septic drama, poverty) is that it takes a month to get packages and you’d better not send anything anybody might want to steal.

The WORST postal service I’ve ever had the misfortune of dealing with. They don’t even attempt to deliver your package, just shove a «sorry we missed you!» slip in the box. THEY DIDN’T MISS ME, THEY DIDN’T EVEN TRY TO DELIVER IT TO MY DOOR. Good luck picking your package up if you work regular 9 – 5 hours… they are only open 9:30am-4pm.

Most of the employees here are amazing. It’s a post office, and it’s not the most fun place to work, but they are hardworking and haven’t made a mistake in years. This review is not for them, it is for their manager. One of them anyway. I haven’t been treated so blatantly rudely in years, and at that it was a family member. The staff went out of their way to try to get a package to me today, and the manager who «helped» me on the phone was condescending, rude, and I don’t think she’s capable of smiling. Not in years. I honestly feel bad for her, and I hope that she finds happiness somewhere. When you’re working in a customer service job, however, a little, teensie ounce of kindness will go a long way. After this trip, I’ll be having my packages shipped elsewhere if I have to sign for them. I don’t ever want to have to deal with that woman again.

I agree with everyone who says this Post Office sucks bad. It’s open very few hours. It doesn’t open until long after I leave for work. It closes before I get home. They’re not open on Saturdays (anymore). To make matters worse, they don’t deliver packages to my house. I’m never getting the service I’m paying for when I pay for any kind of shipping service (such as Priority Mail). I could go on, –but I won’t. All these things said, –I like the people that work there. I think they are generally nice decent people just doing their job as well as they can (for the most part), and I think they are understaffed given their work load. All that said, they are/​were lucky to have decent paying jobs in a terrible recession when many people were unemployed. Also, the Postal Service is making budget cuts everywhere, while regularly raising the price of postage. They loose $Billions every year. So while I give this Post Office a low rating, who are we kidding? They are essentially a monopoly. We have to use their services. So what good is complaining when it’s obvious they will never change and only get worse? What good is a Unilocal review in this case?

I’m not impressed with them. I check for mail at multiple times a day cuz I don’t get my mail at a consistent time (or close to) every day. It’s frustrating cuz if I have a bill or something important, I’m scared it won’t come on time and I’ll be late making the payment because of them. The space to park vehicles at my home is very limited and they seem too lazy to get out and walk the mail to the mailbox. Very not satisfied

Every Monday I have a package I have to send. Kate and the rest of the staff is incredible. They get my packages where they need to be and even showed me their local mail service which reduced the flat rate of $ 14.60 or so to less then $ 8. Plus I get free boxes! They are nice and friendly. How can you complain!

Locals tend to give businesses many chances before refusing to go back, and the businesses we rely on, like the gas station and post office, get even more. Thankfully, the post office has improved its service in the last year and I now get packages delivered to my mailbox and front door like it was way back in 2010. I haven’t seen the woman recently who used to deliver the «sorry I missed you» slips instead of my packages; I now have a new driver on my route. It could be that source of many people’s frustration is now gone; hopefully service will continue to improve as a result.

Generally incompetent workers, and if you work a normal day job, good luck figuring out how to drop off or pick up packages. The place is only open 9:30 — 4:00 on weekdays. Why can’t they close one weekday and at least be open on Saturday mornings or something? Their hours is worthless. I would move my PO Box to Santa Cruz, where I work if my landlady didn’t have control over it. I’m kindly giving it two stars instead of one over the simple fact that I’ve somehow been to worse post offices…

The postal workers consistently meet or exceed my expectations. The ones that are not as warm make up for it in expedience. I do not generally walk into a post office with high expectations for professional friendliness or fast service, so to have either or both makes my weekly trip to the post office a happy errand rather than one to dread.
Packages are undeliverable to my home. Pickup Service hours (going to the window by the PO boxes to pick up packages sent to me) makes it all work out just fine. Some planning is required but it’s doable. I have normal job hours (it does seem true that not everyone in SLV does, ha ha) and learned about the Pickup Service hours through inquiring at the post office retail counter, and was also informed of hours on the phone while asking them to hold onto an international letter (not return it to sender).
When in doubt, call them on the phone in case the website is not up to date.
It’s a small town post office and my experiences here have included small town recognition and friendliness. I have no real complaints but would like it if they could have earlier and later retail hours at least one day a week, and preferably not the same day.
4 stars, I have positive feelings toward this post office, it’s not a 5-​star establishment and was not designed to be. I felt the need to bring up the average because 1 star seems so unfair.
Phone: 831−338−4865
Retail Hours:
Mon-​Fri 9:30am — 4:00pm
Sat-​Sun Closed
Pickup Services Hours:
Mon-​Fri 6:30am — 4:00pm
Sat 6:30am — 3:00pm

I can’t remember exactly when, but around a year and a half ago, the Boulder Creek post office lost a longtime worker (can’t remember his name, but he was African American, a contrast to the otherwise white staff) who was always friendly, knowledgeable, and efficient. Since then it’s been pretty lousy service.
My main gripe is that there have been MANY times I’ve been home or standing quite visibly in my driveway and the postal worker has left the ‘you weren’t home’ package slip in my mailbox. Very frustrating when I am expecting something important.

«Sorry we missed you» my ass.
Today, I waited at home all day for a package. Tracking told me that it was out for delivery in Boulder Creek, and it was a gift for a friend, tonight. I waited, and when I heard the knock at my door, I jumped up from my couch to answer… In time to see the postal worker go running from my door. I opened it, and what was sitting there? That stupid slip of paper telling me to go pick up the package after 4pm. I watched as she took off, and realized she hadn’t even had the package in her hand when she knocked. There was no intent to deliver to me.
She’d prewritten the note and dropped it off, even though I opened the door within seconds of her knock. What the hell is that?
I called the post office, and the man who answered said he would «talk to her about it» and that she was running late so my package would probably not be available for pick up until the next day. Not cool! Way to ruin my day.

If there was a contest for the work postal workers in the whole united states, I am fairly confident the Boulder Creek Post office would take the crown every year for all of eternity. This place is so awful that I went out of my way to add it to Unilocal so that I could leave a review. Don’t get me wrong, I never expect much in terms of customer service from the USPS, but this place sets the bar at a whole new level of low.
The facility is okay. It’s big and has a lot of PO Boxes that you can rent. Located in the heart of Boulder Creek, CA behind Johnnies Grocery Store and the local bank right off Hwy 9 and 236. It’s easy to get in and out of, and has a large parking lot for SLV and Boulder Creek standards. The facility itself is not what is the cause of this abysmal review, its the employees.
First off, if you are coming in here and need to do anything that involves interacting with a human (ie — shipping a package, buying stamps, picking up a package, ect) you better plan to be here a while. Pack a lunch, bring some water, something to read, and a lawn chair because you are going to be here FOR-​EV-​ER!!! There is always a line, the place is always terribly understaffed, and the line moves at a snails pace because NO ONE KNOWS WTF THEY ARE DOING. I’m not just saying that to be snarky; literally no one has any clue how to answer even the most simple of questions. If you need something beyond the basic «I’d like to ship this package here» or «I need to buy a book of stamps» then prepare for a look of confusion mixed with disdain that you have the audacity to ask the postal worker to *gasp* do their darn job.
Live in Boulder Creek? Have a normal day job? (Trust me, that is the exception, not the rule in the SLV) Oh well then you are SCREWED if you ever receive a package that doesn’t fit in your mail box. When you get home and find the «Sorry we missed you… come pick up your package» slip of paper in the mailbox, it can make any day go from gleeful to just about the worst day of your life. This location has the worst hours ever. No weekend hours. I FINALLY discovered that you actually can come in and pick up your packages on Saturday during limited hours. There is no sign posted of the hours, and no one is in the main lobby to help you. There is nothing on the slip of paper to tell you Saturday pick up is available either. Somehow, you should *magically* know that there is someone working in the mail sorting in the back and if you come to the package pick up door and ring the bell and/​or knock loudly, then HOPEFULLY someone will poke their head thru the door and retrieve your package for you. For the love of God, do NOT FORGET THE SLIP OF PAPER and BRING YOUR ID. They can be total sticklers on this one day, and then not ask for anything the next time you come in.
I got so sick of the horrible service here, that I switch my PO Box to Saratoga, CA, which is close to where I work. That location is still sucky, but miles ahead of Boulder Creek. After switching the PO Box, I forwarded my mail and canceled the box at Boulder Creek. For MONTHS, my mail kept getting lost or sent back to the sender, or forwarded and held at some regional postal center in Sacramento. Basically if I received something there in Boulder Creek and I did actually get it in Saratoga, it would take 2 – 3 times longer to receive bc it would go to Boulder Creek, then to Sacramento, then to Saratoga. On one occasion, I received a package at Boulder Creek, and instead of forwarding it, they just kept it there and didn’t tell me about it in any way. I had to do a TON of detective work to track down the package, and call the Boulder Creek post office 3 different times to ask them to look for the package. Each time they told me they’d call back… and each time they failed. USPS has a policy if you cancel your PO Box within the first 3 months for a 6 month rental, you are entitled to get ½ your money back. When I canceled the box, I did not receive a refund. I called the Boulder Creek post office to inquire about my refund. They were perplexed and unaware of the refund policy. They tried to deny I was eligible (I had canceled within the first MONTH). I spent time on the phone with the post master twice, who stated that he’d have to «do some research and get back to me». The policy is clearly stated on the USPS website! Finally, after spending more hours of my life than it was worth, I was able to get my measly refund. Victory! Yeah freaking right. I’m just lucky to have gotten out with my life…
To be fair, the Post Master was EXTREMELY nice and understanding of my frustration of the problems I had thus far, but seemed somewhat apathetic. I am pretty sure the poor guy must be frustrated too from having to deal with rude and inept employees.