CVS

I just walked out of this location after speaking to someone who I believe is named Sheri. I had searched on line for places to send a fax and CVS displayed as a location who provides this service. I stood near the photo area and was ignored not once, but twice before I literally had to walk directly in front of her to ask twice about faxes, she replied in a snotty tone that CVS doesn’t do faxes. I explained I had seen it online and she just put her mouth in a frown and shook her head. How about «I’m sorry for the misunderstanding, but we don’t provide that service». I highly suggest she work on her smiling and communication skills if she is going to continue to interface with the public. Another customer luckily overheard and quickly pointed me to a location that could help me. It’s a sad day when another customer offers more kindness than a store employee.

This place always smells Bad! I don’t know if it is mold or what but it makes the entire place stink. Can’t they smell it???

The pharmacy people must think they’re gods. Their attitude is «Oh bother». I have a MUCH easier time and MUCH MORE delightful going to the CVS in Capitola.

I used the express moneygram service today and am writing my review on the process. Gone are the days of finding a Western Union office to send money. The kiosk is very self explanatory and when it was time to pay, the cashier was so pleasant.
Made a hassling situation extremely pleasant. So thank you, cashier gal. You were amazingly helpful!

This review is for CVS Pharmacy in Scotts Valley in particular. Every time I needed to get a prescription here I have to give myself a pep talk that I wasn’t going to get annoyed. That pretty much failed every time. I’m not sure why everyone in this pharmacy has the ability to make people so mad so quickly. I guess it’s a combination of arrogance and rudeness and that horrible long line that is always present.
It got to be so stressful I just switched to Walgreens and once again getting prescriptions is an almost pleasant task.

Lines can be long in the pharmacy. They seemed to be understaffed; can’t call up an additional person to the register when they need one. Jordan is amazing. Would go to CVS just to have him handle my transaction.

thank God for Wallgreens pharmacy across the street!

CVS in Scotts Valley is not HORRIBLE, but it isn’t all that great either. I have to remind myself that at least it is not the CVS downtown. WIth that said…
For your run of the mill drug store stuff, not too shabby. It’s got all the cheapo cosmetics (plus some not so cheapo cosmetics). Your vitamins, cold and cough meds, etc. etc., snacks, even at one time Mexican Coca-​cola-​you know, the kind that comes in the glass bottle, made with sugar as opposed to high-​fructose corn syrup?
The register people are generally nice, with one relatively new woman with short hair who is just manic, it seems… I mean, in a good way… a lot of energy, and this bright optimism that I wish would rub off on some of the other employees… or customers for that matter.
The pharmacy. Oh the pharmacy. I don’t know whether to feel sorry for the people who work behind that counter (it seems every time I pick up a prescription someone is close to verbally abusing an employee or demanding the store manager be called) or throw my own patience to the wind and become like every other whining customer whose order has been screwed up. That’s harsh. It hasn’t happened to me in a long, long time… however, these are medications and people’s lives, not everyone is savvy enough to actually check that the pills they got are the RIGHT ones prescribed by the RIGHT doctor… … …To be fair, the people that do work behind that much maligned pharmacy counter are not unpleasant. Jordan is great, I don’t know how he does it. I have to keep in mind what an unforgiving job it must be at times, however, that’s no excuse for some of the medication errors I have experienced and have seen others experience in the past.

CVS Pharmacy folks are so professional ! They have helped me out so many times as liaisons between my doctors and the insurance company. They really go the extra mile. The layout of this CVS is logical, and the place is always clean. I also love that they have a wide selection of products from which to choose. The CVS card and the discount coupons are a pain, but I can live with it.

Wah, Wah, Wah — the guy I talked to at the counter was uninformed, unhelpful and ultimately snippy. will not repeat.

I was prescribed antibiotics for a dental infection. Although the pharmacy recognized that it was clearly mentioned in my file that I am allergic to penicillin, I received an antibiotic containing penicillin without knowing it. The pharmacist SHOULD HAVE KNOWN IT WAS IN MY FILE. I had a major reaction with severe burning rash all over my body that created worry and much discomfort.
This was GROSS NEGLIGENCE FROM THE PHARMACIST. I never take pharmaceutical drugs and it was my first prescription since the last one I had 20 years ago. One prescription every 20 years and they manage to screw up! No wonder millions of people stay disabled and died from medical prescriptions in this country!

For The Pharmacy
I went to pick my meds up about a week ago and there had been some kind of a mistake with my meds. As the cashier and I were trying to figure it out, the young woman with long, blond hair who does Consultations came over and was very rude to me. One of the things she said in a not very nice way was «you’ll just have to pay for it out of your pocket». Then she walked off. The cashier told me to go to the Consultation Area”. What a nice surprise. Brian in the Consultation area helped me figure out my problem with a very respectful attitude. I was shocked by how badly the young woman treated me; it was the bad, non-​caring attitude. And this was done in front of other patrons.
Going on a trip but will probably change pharmacist when I get back.
But again, Brian in the pharmacy should get a raise.

This review is for the Pharmacy.
Great pharmacists and employees. Especially Jordan, who is always friendly, takes the extra time to make sure everything is right and sets up all our auto-​fills.
The CVS bucks are nice

The store clerks are usually pretty nice cool people. The only really awful part to this CVS is how ridiculously lame and slow the pharmacy is. If that improved I’m sure it wouldn’t have such poor ratings.

This store is ok… except i can’t stand one girl who sometimes is a cashier up front. she has a bad attitude. and she never smiles. once again it’s called «customer service» i think she should be trained a little better or maybe she shouldn’t be working there. The other employees aren’t bad except when I’m looking at makeup, there are several employees stocking items onto the shelf and when you walk by them, they look at you but don’t say anything… like hello how are you would be nice…

Although it’s not Longs, the Mt Hermon CVS keeps customers happy. The front store is clean and organized, and the pharmacy has pretty much everything I need. The pharmacy staff is friendly and helpful; they care for their customers and take time to explain medical details.
There is always plenty of parking, and there are great restaurants nearby. All in all, it’s a great CVS.

Personally, I have no problem with the transformation of longs into CVS. I look forward to using coupons like $ 4 off of a $ 20 dollar purchase. And I love being able to get the high end makeup I like locally, from the Beauty 360.
At the end of every season you get a certain amount of money towards your next purchase, based on how much you spent. Totally awesome!
The only downfall is that sometimes they’re a bit under staffed and the line can take awhile.
But overall, out with the old and in with the new!

It is not Longs. I will have to get over that, though.
But, besides some weird people I had to shop with (which is not CVS’s fault) — the people who worked there were fine. I got some dog treats for a steal of a price ($ 15 discounted down to $ 3.50)…which kept my 8 month old puppy happy on the 12 hour drive home.

Don’t bother trying to save money at Beauty 360 at CVS Pharmacies. I have tried to use 3 coupons and they turned them down. It’s a total waste of time to use their site for discounts. I try to buy local, however it’s a waste of time and money to use this side of the «connected» store. They are NOT connected. I am going to buy all of my future beauty care products ONLINE!!!

Store does nothing to stop shoplifting. I watched 3 people walk out setting off the alarm. They actually looked back in disbelief when nobody came. I’m sure the word will get around (which it seems to already) that unless you are caught in the store you can walk out the door, set off the alarms and nobody will question you. Who pays for this … paying customers. When I asked the store employees the said they are directed to not do anything unless they see them steal, even when the alarms go off. Why have alarms??? This was in the PM and the parking lot had several homeless. A few fighting in the parking lot. Not a safe place to go.